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Dear Amazon Support,

I am writing to bring to your attention an unjust charge of 4,425.79 AUD made on my credit card.

My account has been suspended due to Section 3 while I was a seller in Australia. After a video call, my funds of 4,425.79 AUD were released and I was able to withdraw them to my account.. However, later, Amazon charged 4,425.79 AUD from my credit card on the grounds of closing the balance of my seller account. In the transaction view of Seller Central, it is shown that this amount was taken under a fee categorized as 'other' by Amazon. I opened a case and objected. However, in response to my case, I was informed that it was collected to offset negative balances. The transaction detail is unavailable. This negative balance is unjust and without reason.

I kindly request an urgent investigation into this issue and for the balance to be restored to my account.

I don't know what else to do. Please help, I need a human to review my documents.

Best regards,

Hello Amazon Seller Community,

I am reaching out to seek urgent assistance regarding a long-standing issue with our Amazon seller account. We have been trying to resolve this situation for almost five months, yet despite multiple attempts and submissions of all required documents, we are still facing the same problem, and our account remains deactivated.

Summary of the Issue:

Account Suspension:

Our account was suspended several months ago due to concerns regarding the authenticity of one of our products. We immediately gathered all necessary documents and submitted them to address these concerns.

Submitted Documents:

We provided supplier invoices, brand authorization letters, and detailed supplier information, ensuring that all documents met Amazon’s requirements. The documents clearly demonstrate that the products are 100% authentic, sourced directly from authorized distributors.

Initial Acceptance:

In July, we received confirmation from Amazon that our documents were accepted, and we were informed that we could relist the product in question. However, despite following these instructions, our account remained suspended.

Subsequent Rejections:

We continued to submit the same documentation through the appeals process but received several responses stating that the information was insufficient. Each time, no specific details were provided about what was missing or inadequate.

Compliance with Amazon Policies:

We have always adhered to Amazon’s Anti-Counterfeiting Policy and understand the importance of maintaining a trustworthy marketplace. We’ve even reported price manipulation and potentially counterfeit products from other sellers to Amazon. It’s difficult to understand how, after these efforts, we find ourselves in this situation.

Current Situation:

Despite submitting all requested documents several times, we keep receiving automated responses stating that our submissions are incomplete, without any clear guidance on what more is needed.

We’ve contacted Amazon Seller Support through various channels, including case reports and appeals, but the issue remains unresolved.

The continued suspension has caused significant financial losses to our business. We have stock that we cannot sell, and every day this issue remains unresolved, the situation worsens.

Request for Assistance:

We are asking for clear guidance on what additional steps or documents are needed to resolve this issue. It is becoming extremely frustrating, as we believe we have provided all required documentation. Without specific feedback, we are stuck in a loop of submitting the same information with no progress.

Has anyone in the community experienced something similar? How did you manage to resolve it? We would greatly appreciate any insights or suggestions to finally get this issue addressed.

Thank you for your time and any assistance you can offer.

Best regards.

I listed a product on Amazon about a month ago, but Amazon removed my listing from details page because it has a button battery. I have all the required documents from an approved lab

and have submitted them several times in my appeals. But each time, Amazon just rejects them and sends the same response.

I've also called Amazon support, but they keep telling me to wait, and I'm not getting any clear answers or help. If anyone has faced this issue or knows what to do next, please let me know.

Case ID: 2834814903

Please help!

i am trying to close my account as we have closed our business. Our amazon account is inactive and will not allow me to close the account but is still charging me for an amount i don't know what is for and just says the following;

Your account is inactive

You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store to be reactivated.

i have no idea if we still have any stock or anything. this just one day happened and now it is charging us and not paying us. i don't care about the stock as the business is closing but i need the account closed and to stop charging us.

Hello, I would like to sell on the German marketplace. I was automatically assigned the Australian marketplace as there was no option to change to Europe. Now, my account is stuck on the Australian marketplace. Does anyone know how I can switch from Australia completely to the Europe marketplace.

If my account on the Australian marketplace goes on "vacation", will I still have to pay the monthly subscription fee?

Can anyone here report similar events where an appeal took such a long time?

Our seller account was blocked 7 months ago and we have been trying to unblock it for 7 months.

We are not able to submit another appeal because the information we submitted 7 months ago (March 24, 2024) is >still being reviewed<, so we cannot submit additional information or an appeal because we are not given this option.

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Status: Our evaluation is in progress

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Furthermore, various emails with Plan of Actions were sent to the email addresses provided by Amazon, all of which unfortunately remained unanswered, or automated emails were sent to us informing us to submit an appeal, which unfortunately is not possible as our appeal has still been under review for 7 months. . So we are sent in circles and don't get any further

Could somebody please help?

My account was recently deactivated, right as i was in the process of listing my new item.

The rationale was i hadn't verified my identity. So i completed this.

I uploaded copies of my drivers license and company bank statement. This was denided.

I then uploaded copies of my companies bank statment and my passport this was also denied.

The rationale was that the identity documents are low quality.

I'm unsure as to how this would be possible as they're taken on a iphone 14 camera or i've downloaded the statement directly.

Does anyone have a way to get some support with Amazon? The 'Account Specialist' simply say reupload the documents.

A quick cheeky post on standards.

Amazon would need some Vice President of standardisation. You sometimes require CM for certain categories, cm for others, ask for manufacturer name here, but not there, allow size_name/color_name variations here but only SIZE/COLOR variation there, and size/color on another, and color/size on another.

Pushing hard the American MONTH/DAY/YEAR on all marketplaces.

In your latest warning notice on A+ content, you can't even decide which standard should be used.

So many issues on my listings are coming from your bots deciding that one variation should follow the standard "XL" when another variation should follow the standard "X-large". Or that sizes should indicate "XL (Pack of 1)", but not applied on all variations.

If your bots are going on a standardisation rampage, please do it in a good way.

So...which is it, MONTH/DAY or DAY/MONTH? ;-)