Hello,

I am experiencing issues with the identity verification process for my Amazon.com.au seller account. I have submitted all the required official documents (ID, address proof, etc.) completely and in their original form. However, I received feedback that my documents were not accepted. Unfortunately, I was not provided with clear information about which document was rejected or the reason for the rejection.

The same documents were successfully approved on my Amazon.com, Amazon.ca, and Amazon.mx accounts without any problems. Therefore, I am confident that my documents are valid and compliant.

Additionally, due to character restrictions on Amazon.com.au (such as vowels), my account information may not exactly match the details on my official documents. In my country, the use of vowels in legal names is mandatory, and these vowels appear on my official documents.

I have contacted Amazon support to explain this situation but have yet to receive a clear response. Has anyone else experienced this issue? How can I find out which document is causing the problem?

Thank you in advance for any help or advice.

Hi everyone,

I’m hoping to get some feedback and also bring attention to an issue that’s seriously hurting my business and probably many others.

Lately, I’ve had multiple generic products (which I source directly from trusted manufacturers in China) flagged and taken down due to “inauthentic product” complaints. These are products that are not branded — they are completely generic — so I don’t understand how they can even be reported as fake.

What’s worse is that Amazon keeps rejecting my genuine invoices and supplier receipts, including valid Alibaba trade assurance invoices and factory invoices. I’ve done everything correctly — I have real supply chains, real factories, real invoices — yet my listings stay down, and my account is at risk.

This situation is costing me thousands of dollars in lost sales and causing so much stress for my team. I understand the need to protect buyers, but when sellers like us do everything right and still get suspended because of false “inauthentic” complaints, it feels extremely unfair — especially for generic products that can’t really be “counterfeit.”

I know I’m not alone — I see so many other sellers with the same issue, and it feels like the system is broken when genuine documents are not good enough to reinstate a listing.

👉 Amazon, please improve the process for verifying legitimate invoices and resolving inauthentic product claims fairly. This is putting small businesses at risk and letting false complaints ruin livelihoods.

If anyone has successfully appealed these kinds of takedowns, or has tips for how to get Amazon to actually accept genuine supplier documents, I’d love to hear it.

Thanks for listening — I really hope this sparks some discussion and maybe gets some Amazon eyes on this problem.

My account is suspended 4 months ago because of wrong voltage listing.

None of the delivered order had an issue or any relations with the suspend reason.

First they said 29th April is the last day of account review and now Australia accounting doesn't even respond to me for a month.

All A-Z warranties are over and there are no any claims.

My funds are still on hold over 4 month.

Its too funny that Amazon need to hold 3k usd for such a long time..

Hi

I am writing to discuss regarding the deactivation of my Amazon Seller Central account. I am in the process of launching my private label brand and had submitted all the required information during account creation, including a valid debit card and government-issued identity documents.

To clarify, my brand is a private label, and I operate an official website featuring the same products listed on Amazon. I created my product listings using original images and content, fully compliant with Amazon's guidelines and policies. My inventory was prepared and ready to be shipped to Amazon fulfillment centers via the FBA program, and I had already generated and applied Amazon-compliant product labels.

On April 16, I received a notification that my account had been deactivated. In response to the initial appeal request, I submitted a valid business license and a utility bill with my name. Unfortunately, my appeal was rejected. I then submitted a second appeal with additional documentation but have not yet received a response.

2 days ago I have submitted a new appeal along with the following supporting documents that Amazon required for removing deactivation

Government-issued driver's license

Business license and utility bill (resubmitted for reference)

Bank statements

Internet bill

Complete company and owner details

All of these documents are included with a PDF fileS

i again recieved a response on apeal section that We completed our evaluation of your submission. We do not have enough information to remove the violation at this time.

Please help me what I can do now

Sincerely,

Dear Amazon Seller Support Team

Hello:

My Australian site uploaded the review documents on 5.19, but it has not started reviewing until now. The Australian site in the account is currently in a non-sale state. The current inventory has been in Amazon warehouse for a month. Due to the unaudited account, my products cannot be sold. What should I do? I am very anxious and want to know the solution.