Hi @Seller_5zI0wsS66MHFL

I’m reaching out because I’m really confused and frustrated with what’s happened to my Amazon seller accounts.

It started when I received an email saying my Australian (AU) seller account was deactivated, asking for documentation to verify my identity and account ownership. I submitted everything they asked for — including Photo id, bill, my ABN, and a bank statement.

Then, just two days later, I got another email saying that my US account (QuickFix Tech) was also deactivated. The reason given was that it was linked to another account, Shop Shehryar, which had been enforced for policy violations. They told me I need to reactivate that account before appealing for QuickFix Tech.

Here’s the full background:

• “Shop Shehryar” was the original name I used for all of my Amazon account.

• I later changed the name of my US account to “QuickFix Tech” since that’s the only marketplace I actively use.

• I didn’t update the name on other marketplaces (like AU), as I’ve never sold anything there.

• I have only one email address, one Australian phone number, and two-factor authentication enabled on my account.

• I’ve never opened or operated any other seller account apart from this one.

• I have never engaged in any deceptive or fraudulent activity, yet I received an email saying they cannot reactivate my account due to “fraudulent or illegal activity.”

I’ve built my business honestly and have done everything Amazon asked of me. This situation is really confusing and stressful, and I don’t understand how I ended up in this position.

Thanks in advance for any support please.

Hello, my account was opened with 1 month and my company information, but my account was disabled even though I did not sell at all. Although I uploaded my invoice information and my own official information to the system, it has not yet improved. We met with Turkish support, but we did not get results. Can you help?

Hello everyone,

I would really appreciate some help and guidance regarding a difficult situation we are facing related to P-4 verification.

⸻

📌 Context:

We operate a UK-based Amazon seller account under M** ***** ***ing LTD.

• On April 14, we submitted a complete P-4 appeal including:

• A utility bill issued under the name of our company director (matching the business address),

• The director’s passport,

• Company bank statement,

• Credit card statement,

• Certificate of incorporation,

• Government-issued ID of the account owner.

The only difference was a formatting detail — the word “London” appeared twice in our Amazon address (city and region fields), while it appeared once on the utility bill.

• On April 15, before receiving any response, we submitted a second appeal with an official Council Tax Bill, issued to the company director and also matching the business address exactly.

⸻

❗ What happened next:

We were extremely surprised to receive a suspension notice claiming that our account was involved in “fraudulent or deceptive activity”, without any explanation.

• We have never had any violations or warnings on our account.

• We successfully passed three separate UK verification steps.

• We have tens of thousands of pounds worth of inventory in FBA warehouses.

• The Amazon AU marketplace was never used, listed in, or even accessed — it was system-generated and not part of our selling plan.

⸻

What we would like to understand:

1. Was this rejection decision based on the first or second submission?

2. Could the second appeal still be under review?

3. If the utility bill and Council Tax Bill both match the business address and the director’s link to the company is fully proven, why were they not accepted?

4. In a previous conversation with Account Health Support, we were told that even shared office utility bills can be accepted if documentation is aligned. We believe the documents we submitted were stronger and more direct. Why would these be rejected, and what can we correct?

5. We are willing to try any possible method to solve this — even a live video call. The fraud-based suspension reason is simply not aligned with our real business or behavior.

We are a real UK business, following all policies, and this situation is financially devastating. We are asking for a chance to resolve what we believe is a misunderstanding.

Any feedback, advice, or insights from the community or Amazon moderators would be greatly appreciated.

Thank you,

Hello

I'm a new seller and I've recently set up an account and started selling.

Everything was going ok until last week I got an email saying my account had been deactivated and asking me to upload a recent utility bill to prove my identity.

That was done but in response I received the following email together with a muddled message about a second account that I had.

I only have one cellar account and my private buyer account.

My account health is clear and there are no violations listed so I really have no idea what this is about.

I am now unable to make any contact with Amazon.

I get an auto response to the email if I try to reply saying the address is unmanned and on my seller account every time I try and raise a query I get an automatic response saying they are unable to help because my account is deactivated

Any help or advice would be appreciated

Thank you

Hello,

We received your submission but we are unable to reactivate your account. Upon review of your account, we confirmed that your Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that harms our customers, other selling partners, and our store.

Why is this happening?

Your Amazon seller account has been deactivated in accordance with section 3 of Amazon Services Business Solutions Agreement.

Please review Amazon policy regarding Account Health by visiting "Monitor your account health":

https://sellercentral.amazon.com.au/gp/help/G200205250

You can also visit the "Selling Policies and Seller Code of Conduct" Amazon policy:

https://sellercentral.amazon.com.au/gp/help/G1801

We may not respond to further emails about this issue.

Amazon.com.au

Hi, if my store is deactivated in one marketplace, and it is not being activated despite of my multiple appeals, can I open my store in another marketplace? Thank you.