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Seller_zUfrytKoib6e6
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Seller_zUfrytKoib6e6
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Section 3 on my Account
by Seller_zUfrytKoib6e6

Hi

I am writing to discuss regarding the deactivation of my Amazon Seller Central account. I am in the process of launching my private label brand and had submitted all the required information during account creation, including a valid debit card and government-issued identity documents.

To clarify, my brand is a private label, and I operate an official website featuring the same products listed on Amazon. I created my product listings using original images and content, fully compliant with Amazon's guidelines and policies. My inventory was prepared and ready to be shipped to Amazon fulfillment centers via the FBA program, and I had already generated and applied Amazon-compliant product labels.

On April 16, I received a notification that my account had been deactivated. In response to the initial appeal request, I submitted a valid business license and a utility bill with my name. Unfortunately, my appeal was rejected. I then submitted a second appeal with additional documentation but have not yet received a response.

2 days ago I have submitted a new appeal along with the following supporting documents that Amazon required for removing deactivation

Government-issued driver's license

Business license and utility bill (resubmitted for reference)

Bank statements

Internet bill

Complete company and owner details

All of these documents are included with a PDF fileS

i again recieved a response on apeal section that We completed our evaluation of your submission. We do not have enough information to remove the violation at this time.

Please help me what I can do now

Sincerely,

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Seller_wrLDwiLoGQksF
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Australian site is not on sale
by Seller_wrLDwiLoGQksF

Dear Amazon Seller Support Team

Hello:

My Australian site uploaded the review documents on 5.19, but it has not started reviewing until now. The Australian site in the account is currently in a non-sale state. The current inventory has been in Amazon warehouse for a month. Due to the unaudited account, my products cannot be sold. What should I do? I am very anxious and want to know the solution.

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Seller_9dqWFK7Oao4w9
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Amazon Accounting doesn't respond
by Seller_9dqWFK7Oao4w9

My account is suspended 4 months ago because of wrong voltage listing.

None of the delivered order had an issue or any relations with the suspend reason.

First they said 29th April is the last day of account review and now Australia accounting doesn't even respond to me for a month.

All A-Z warranties are over and there are no any claims.

My funds are still on hold over 4 month.

Its too funny that Amazon need to hold 3k usd for such a long time..

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Seller_pcOlhouy3pDmc
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UTILITY BILL deactivation.
by Seller_pcOlhouy3pDmc

My account deactivated after the few days I create and complate all informations. It is section 3 utility bill.

I upload all documents about utility bill deactivation on Amazon account health side and after that I do not received an e-mail or anything about the reason. I upload correct documents and I beleive these are enough for reactivation. But my appeals are directly declined.

Need help about what am I going to do. Which document is not accepted or not valid for this situation. I need to activate my account as soon as possible.

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Seller_GQSmNILbg5sAK
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Reactive account health please
by Seller_GQSmNILbg5sAK

Reactive account health please

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Seller_vF53v9eOMHKKA
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Hi everyone,

My North American marketplaces (USA/Canada/Mexico) have been blocked due to policy violations related to violence. However, I’ve recently activated the Australian marketplace under the same account, and it's currently working fine.

I’d like to know — is it safe and advisable to continue selling on Amazon Australia through this account, or could this eventually lead to more issues or a complete account suspension?

I appreciate any guidance or shared experiences.

Thank you!

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Seller_Y14JD2inDap8j
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Hi @Seller_5zI0wsS66MHFL and Amazon Support,

I’m reopening this issue as my previous thread is locked and the problem remains unresolved.

My Amazon Australia seller account (CozyAus) is still marked as inactive, even though I have completed and passed all required verifications:

✅ Video verification approved: 29 April 2025

✅ Seller Identity Verification approved: 13 May 2025

❌ Account status as of 18 May 2025: Still inactive

Despite this, Amazon continues to charge me FBA storage fees for inventory at BWU2, even though I can’t generate sales.

I’ve reached out to Seller Support many times, and while I was told the issue was with the payment method, my AU debit card is valid and being charged without fail. I only sell in AU – I don’t operate in Mexico, yet the system repeatedly prompts me to add a card for other marketplaces I don’t use.

@Seller_5zI0wsS66MHFL, I really appreciated your previous reply stating that the specialist team was reviewing it, but that was nearly a month ago. There’s been no follow-up since. I’ve done everything required from my side, but my account remains stuck and I’m incurring financial loss with no way to sell.

Can this please be escalated internally or directed to someone who can review and reactivate the AU account?

Thank you,

Cassie (CozyAus)

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Seller_IafmM4n9JxGwy
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I have an item (a book) in my Amazon seller central account. The account is 'healthy' and the item is active. Until six weeks ago the item was being purchased successfully by customers at amazon.com.au. However whn I checked recently on the right hand side is a comment 'currently unavailable. We don't know when or if this item will be in stock.' And my book is not being found when its title is inserted in the search engine. SO I am not selling. So far as I know I have not done anything to cause this change. Has anyone had a similar experience and were they able to resolve it?

Also I have not been able to contact an Amazon consultant via seller central. When I tried the online process I was asked for an ASIN (which I found) and then for an FN?SKU. I found the SKU but this was too long for the FNSKU field. It also asked for an error code of which I have no idea. I find Amazon incredibly difficult to work with. Any help much appreciated.

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Seller_UA2KLwW69XYFm
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account verification
by Seller_UA2KLwW69XYFm

Hello, my account was opened with 1 month and my company information, but my account was disabled even though I did not sell at all. Although I uploaded my invoice information and my own official information to the system, it has not yet improved. We met with Turkish support, but we did not get results. Can you help?

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Seller_qCzL5pVQgw5KO
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SECTION 3 BILLING UNRECONIZED ACCOUNTS
by Seller_qCzL5pVQgw5KO

I just got section 3 because they cant verify billing on my account. I checked all accounts and they dont match any of my accounts. I'm not sure who to contact at this point and asking for help.

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