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Seller_HMoX4yBPGb447
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Seller_HMoX4yBPGb447
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FBA Shipment delivered on March 8 2025 to BWU2 Fulfillment Center, Still not checked in as of April 22nd. Amazon only sending template responses.
by Seller_HMoX4yBPGb447
Amazon replied

Hi everyone,

I'm reaching out to see if anyone else has experienced a similar issue, and to kindly request assistance from an Amazon Australia moderator if possible.

Our FBA shipment containing 500 units of our product was delivered to the Amazon Fulfillment Center on March 8. We have confirmed proof of delivery from the carrier, yet the shipment has still not been checked in, and it has now been over 6 weeks.

We've contacted Seller Support multiple times (Case ID: 2999050723), but continue to receive templated responses stating the shipment is not yet eligible for reconciliation. Given the confirmed delivery and the extended delay, this situation is unacceptable and is now severely impacting our business operations.

We’ve followed all proper protocols and have been patient, but at this stage, we need real answers and immediate escalation.

Can a moderator please assist in escalating this issue internally?

Has anyone else faced similar FBA check-in delays with Amazon Australia recently?

Any advice or support from the community or Amazon team would be greatly appreciated. Thank you for your time.

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Seller_hVcWGXU5dGVCC
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Does anyone have problems with deliveries at KSU1 fulfilment centre (Sydney)?
by Seller_hVcWGXU5dGVCC
Amazon replied

We have delivered 3 boxes to KSU1 on 30 March 2025 (7 days ago) after Amazon stopped accepting small parcel deliveries to BW2 centre.

As of today, the items are still not stocked and processed, 1 shipment is missing entirely (no online records).

Amazon replied to us they are investigating the issue. No updates to date. Anyone has any similar issues with KSU1?

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Seller_IafmM4n9JxGwy
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Account healthy in Amazon seller Central but item unavailable at amazon.com.au
by Seller_IafmM4n9JxGwy

I have an item (a book) in my Amazon seller central account. The account is 'healthy' and the item is active. Until six weeks ago the item was being purchased successfully by customers at amazon.com.au. However whn I checked recently on the right hand side is a comment 'currently unavailable. We don't know when or if this item will be in stock.' And my book is not being found when its title is inserted in the search engine. SO I am not selling. So far as I know I have not done anything to cause this change. Has anyone had a similar experience and were they able to resolve it?

Also I have not been able to contact an Amazon consultant via seller central. When I tried the online process I was asked for an ASIN (which I found) and then for an FN?SKU. I found the SKU but this was too long for the FNSKU field. It also asked for an error code of which I have no idea. I find Amazon incredibly difficult to work with. Any help much appreciated.

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Seller_5zI0wsS66MHFL
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🚨Safeguarding Your Amazon Business from Impersonation Scams🚨
by Seller_5zI0wsS66MHFL

Hi Sellers!

As an Amazon seller, it's critical to be aware of the various scams and impersonation tactics used to target merchants on the platform. Understanding these common schemes can help you take proactive steps to protect your business.

One prevalent scam involves criminals impersonating Amazon itself. Scammers may contact you via email, phone, or text, claiming to be from Amazon customer service or another official department. Their goal is to trick you into providing sensitive information like login credentials, financial data, or access to your seller account. These fraudsters often create a false sense of urgency to pressure you into complying. Another frequent tactic is instructing you to make payments or purchases outside of the official Amazon channels. To avoid falling victim, never share personal or account details in response to unsolicited communications.

If you receive a suspicious message claiming to be from Amazon, report it immediately to reportascam@amazon.com. This helps Amazon investigate the issue and shut down these fraudulent activities. Additionally, regularly reviewing your order history, payments, and seller account activity can allow you to quickly identify and address any unauthorized or suspicious behavior. By taking these proactive security measures, you can effectively safeguard your Amazon business from costly scams.

For more information, see the Identifying Whether an Email, Phone Call, Text Message, or Webpage is from Amazon page.

Ken

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Seller_Htf42dyfiPwzG
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AMAZON LOST SHIPMENT THEN CLOSED CASE
by Seller_Htf42dyfiPwzG

@Seller_5zI0wsS66MHFL

Following on from my previous thread about this same shipment...

Amazon have now closed the case and said they found 0 units in my box (that they lost).

What on planet earth is going on. I'm a 5 star seller with great reviews on my product.

I sent 50 units in, with DHL - the box was signed for by a staff member at the warehouse. Then it never went to checking in, after months of back and forth it then updated with 'shipment closed'. With 0 units being found apparently.

What can I do please Ken?

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Seller_fG0YjDnMbOXeu
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Australian Electrical Standards Compliance Policy Violations
by Seller_fG0YjDnMbOXeu
Amazon replied

Hi @Seller_5zI0wsS66MHFLI am hoping you can help in getting this escalated to the correct area

We have an ongoing battle with product policy violations related to compliance with Australian Electrical Standards.

We do not create new ASINs only list against existing ones and there are many ASINs active on the Australian Marketplace with incorrect voltages, mostly US 110 volts due to the voltage being treated as a global attribute and the ASINs having been created by US sellers and corrections are not accepted otherwise they would create an equivalent violation on the US marketplace. The reality is that pretty much all products nowadays are 100-240 volts at 50-60Hz so that they are globally compliant

We sell IT products, sourced only from mainstream Australian distributors such as IngramMicro and DickerData and have approximately 70K products in our catalog of which 20K are listed on Amazon - meaning we use API uploads via an Amazon approved integrator app

We engaged extensively with an Account Manager and a Category Manager who have stopped responding now for 6 months after failing to provide any solution.

There is no way to determine the attributes and whether ASINs have an invalid voltage value prior to creation of a listing

Amazon cannot provide an inventory report that includes the voltage attributes so proactive removal of listings of the impacted ASINs can be undertaken by us

Amazon do not prevent the creation of ASINs in the Australian Marketplace with voltages which do not comply with Australian Electrical Standards

Amazon have not purged/deactivated ASINs on the Australian Marketplace with voltages which do not comply with Australian Electrical Standards

This leaves us in a position of having our account at risk of deactivation - which has already happened multiple times and took 3 months to be reactivated previously - due to these policy violations simply caused by an issue Amazon are fully aware of, have failed to take reasonable steps to mitigate and failed to provide any tools to allow sellers to mitigate or take proactive - and most depressingly these are very simple steps for Amazon to take to remove the issue

At peak we have sold $30K a week on Amazon so extrapolated that could be $1.5M a year of which Amazon's cut of 15% on average is $230K so there is clearly a material financial impact to Amazon if we stop selling/are deactivated due to this.

As we cannot be the only seller impacted by this the potential losses to Amazon are huge and material so I am baffled by the lack of action and apparent lack of interest in addressing this issue

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Seller_t9W3BwK9y9BA9
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Performance Violation for Copyright Misuse – But I'm Only Selling a Custom Accessory, Not the Toy!
by Seller_t9W3BwK9y9BA9

Hi everyone,

I'm feeling quite frustrated and confused. One of my listings was recently removed by Amazon due to a performance violation labeled as "image copyright misuse." However, I was not selling the toy shown in the image — I was selling a protective case specifically designed for that toy.

To clarify, I only used the toy in the images as a display example to demonstrate how the case fits and looks when in use. I didn’t claim to sell the toy itself, and to further avoid any misunderstanding, I even blurred the toy’s face in the product images. Despite these efforts, my listing was still removed and I received a performance strike.

What’s worse is that there's no clear appeal option available for this type of violation. I’m selling a completely original accessory, and the toy is used only to show compatibility and sizing.

Has anyone dealt with this before? How can I appeal or get Amazon to review this situation properly?

Thanks in advance for any advice!

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Seller_4LBB2l81MVQWX
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Wrong measurement of a new product
by Seller_4LBB2l81MVQWX

Hi, I have newly launched a SKU and amazon has measure my product wrong twice. I have provided photos of my product to prove that they have made a mistake but now I am just getting the same email over and over again. Please, remeasure my unit. I am the manufacturer and losing money day by day. Australia is such a small market and discouraging sellers like this is so unprofessional!

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Seller_fmeq4GQR4DAUr
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Seeking tips for a new Amazon FBA seller
by Seller_fmeq4GQR4DAUr

I hope you’re doing well! I’m relatively new to selling on Amazon FBA, and I’m currently purchasing products and reselling them on the platform. I’ve been facing some challenges along the way and was wondering if you might have any tips or advice to help me navigate the process more effectively.

It’s been a learning curve for me, especially around things like product sourcing, pricing, and optimizing listings. Any guidance would be greatly appreciated!

Thank you in advance for your help!

Best regards,

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Seller_MdEt4Hv5Q2s3X
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Amazon easy ship not updated
by Seller_MdEt4Hv5Q2s3X

Hi,

I use Amazon easy ship, the parcel was picked up on time, but the status not updated, always shows not picked up. The status only updated when the parcel delivered.

Any one have experienced the issue, and how to deal with that?

Thanks

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