Hi everyone,

I'm reaching out to see if anyone else has experienced a similar issue, and to kindly request assistance from an Amazon Australia moderator if possible.

Our FBA shipment containing 500 units of our product was delivered to the Amazon Fulfillment Center on March 8. We have confirmed proof of delivery from the carrier, yet the shipment has still not been checked in, and it has now been over 6 weeks.

We've contacted Seller Support multiple times (Case ID: 2999050723), but continue to receive templated responses stating the shipment is not yet eligible for reconciliation. Given the confirmed delivery and the extended delay, this situation is unacceptable and is now severely impacting our business operations.

We’ve followed all proper protocols and have been patient, but at this stage, we need real answers and immediate escalation.

Can a moderator please assist in escalating this issue internally?

Has anyone else faced similar FBA check-in delays with Amazon Australia recently?

Any advice or support from the community or Amazon team would be greatly appreciated. Thank you for your time.

Hi @Seller_5zI0wsS66MHFL

I’m reaching out because I’m really confused and frustrated with what’s happened to my Amazon seller accounts.

It started when I received an email saying my Australian (AU) seller account was deactivated, asking for documentation to verify my identity and account ownership. I submitted everything they asked for — including Photo id, bill, my ABN, and a bank statement.

Then, just two days later, I got another email saying that my US account (QuickFix Tech) was also deactivated. The reason given was that it was linked to another account, Shop Shehryar, which had been enforced for policy violations. They told me I need to reactivate that account before appealing for QuickFix Tech.

Here’s the full background:

• “Shop Shehryar” was the original name I used for all of my Amazon account.

• I later changed the name of my US account to “QuickFix Tech” since that’s the only marketplace I actively use.

• I didn’t update the name on other marketplaces (like AU), as I’ve never sold anything there.

• I have only one email address, one Australian phone number, and two-factor authentication enabled on my account.

• I’ve never opened or operated any other seller account apart from this one.

• I have never engaged in any deceptive or fraudulent activity, yet I received an email saying they cannot reactivate my account due to “fraudulent or illegal activity.”

I’ve built my business honestly and have done everything Amazon asked of me. This situation is really confusing and stressful, and I don’t understand how I ended up in this position.

Thanks in advance for any support please.

Be warned. This is a failed place for any business. There is no support no help. Just hands out. Don’t do it.

Hello everyone, tagging @Seller_5zI0wsS66MHFL , @Seller_pAPBCLhysbW5T in hopes of getting some clearer guidance.

My Amazon Australia seller account was first suspended on March 4, 2025 due to address and identity verification . I submitted all the required documents, and after review, my account was reinstated successfully.

However, on April 12, 2025, it was suspended again for the same reason — address and ID verification — despite no changes to my information and previously accepted documents.

Here are the documents I submitted (all valid, recent, and fully aligned with Amazon’s requirements):

Government-issued ID (front/back)

Driver’s license (front/back)

Passport

Valid U.S. visa

Romania residence permit ( gov issued )

Lease agreement for the adress ( English and Romanian)

Original utility bill with my adress and name on it (with translated and notarized version)

Credit card statement , with my adress and name on it

Bank statement with my adress and name on it ( last 2 months seperately )

Brand registration application proof for Australia

We are selling our own private-label products via FBA, and we are currently in the process of registering our brand in Australia. We've provided proof of this registration as well.

Additionally, we operate as an LLC in the U.S., and for tax reasons, we registered the AU account as an individual. I confirmed this setup directly with Amazon support, who said it’s acceptable as long as there’s no overlapping activity. I provided screenshots of that conversation too.

Yet, the only response I received was:

"We do not have enough information to remove the violation at this time."

No explanation. No details. Just vague instructions.

Are we expected to go through this entire verification process every month? It’s highly inefficient and disruptive, especially when we are already compliant and cooperative.

I’m reaching out to ask:

Has anyone experienced repeat suspensions after prior verification?

How can we avoid this happening again?

@Seller_5zI0wsS66MHFL @Seller_pAPBCLhysbW5T– I would really appreciate your help. I believe this is just a misunderstanding, and I'm happy to provide any additional documents if needed. Thank you in advance.

Dear Amazon Support Team,

I hope this message finds you well.

We are reaching out regarding an issue we are currently facing with our Amazon account. It appears that the account has been affected under Section 3 of the Amazon Services Business Solutions Agreement. We would like to kindly request more information regarding this matter.

Could you please clarify the specific reason for this action? Understanding the exact cause will help us address any issues on our end and ensure compliance with Amazon’s policies moving forward.

We value our relationship with Amazon and are committed to maintaining the highest standards of service and integrity. Your guidance in this matter would be greatly appreciated.

Thank you for your support and assistance.

Kind regards,