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    Seller_r29Nz2qewthd1
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    Seller_r29Nz2qewthd1
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    Chinese Hijackers able to sell my whole catalogue with no authorisation
    by Seller_r29Nz2qewthd1
    Amazon replied

    I have 2 brands registered on Amazon and we are a DTC brand with no distribution to any other sellers. Twice now i have realised my listing is not the featured offer, and to my suprise a random chinese amazon account has hijacked my listing and dropped the price becoming the featured offer. How can amazon allow anyone to just list a product from a registered brand without any authorisation from the brand. It seems the international big brands are protected and gated, but small business DTC brands are open to fraudulent sellers. This is a huge problem im not sure how to solve since Reporting a Violation on Brand registry does not work when your own listing is hijacked. I have now had this problem with 2/2 of our brands.

    2 votes
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    776 views
    21 replies
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    Seller_8LUd22HnLSL4E
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    为什么我的澳大利亚购物车总是突然丢失
    by Seller_8LUd22HnLSL4E

    我的账户绩效没有问题，但推荐报价骤降至3%，全部商品购物车丢失，这是为什么呀。

    1 vote
    1 vote
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    3 replies
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    Seller_tTE3loe6Weoyf
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    Disappointed With the Service
    by Seller_tTE3loe6Weoyf

    I am extremely disappointed with Amazon's customer service. Every time I contact support, I receive a different explanation instead of a clear and consistent solution. It has been over 15 days, and I am still unable to list my product.

    I have submitted every document and fulfilled all the requirements they requested, yet the issue remains unresolved. Instead of fixing the problem, they continue to ask for the same information and provide conflicting responses, wasting a significant amount of my time.

    This experience has been frustrating, unprofessional, and unacceptable. If this is how Amazon treats its sellers, they need to seriously improve their support process and communication.

    Based on my experience, I would not recommend selling on Amazon. Don't waste your time or money if you expect reliable customer support or timely issue resolution.

    1 vote
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    1 reply
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    Seller_T5GVcfd8ir7Zv
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    CRITICAL: Seller manipulates and hack reivews to gain ranking and sales
    by Seller_T5GVcfd8ir7Zv

    Hi everyone,

    I know this forum isn't very active, and it doesn't seem like Amazon staff monitor these discussions, so I think we need to help each other.

    I've noticed what appears to be a serious issue in my category. One seller's product went from 15 reviews on 8 June to 324 reviews on 10 June, with virtually all of the new reviews being 5-star ratings (see the below screenshots).

    Link to the product:

    https://www.amazon.com.au/Strips-Snore-Better-Breathing-Count/dp/B0GW3HQ7CQ/ref=sr_1_5_pp?crid=22ZYMK1XSEW4X&dib=eyJ2IjoiMSJ9.wWcMGVuAL0uRxgPUB4D0iolsGPnj7EStnqkNL5O_g80CJ1CfKyUWOmQ-eEN13CEBaTA0kKHtu2IthP4cbSCHNRj5KpMNiETsygpsI3vBJGvX2t1mCsqiFE-eeqJVEUbNmfeW1rPXV2LEEnSQNHJVBV6X3_-I978NHsQ10QuL4iqiTVm5eX8EMAMPG8HE-q8rkfL4lYz6Kj5WSpqUI8C7TJCZIKACt1WedWTywppZwpgh3UtyPjwVCvspyhnfNrSxxc6m0B4FvjjnBZtDJ3nK6xc7STVYEEuqCwiqQgJ1yFU.Au9GD88n3aS-QJLmG6S9j-PREjjTcD3xKzW0VHE3qz8&dib_tag=se&keywords=nose%2Bstrips&qid=1783601883&sprefix=nose%2Bstrip%2B%2Caps%2C349&sr=8-5&th=1

    If you're concerned about maintaining a fair marketplace, you may want to contact Amazon Customer Service as a buyer, add this to your cart, and report what appears to be unusual review activity. You can use the screenshots as supporting evidence and ask them to escalate the matter to Amazon's Reviews team for investigation.

    When I contacted Customer Service, they offered me a $20 goodwill credit as an apology for the experience. Your outcome may differ, but the more customers who report potential review manipulation, the more likely Amazon is to investigate and help maintain a fair marketplace for all sellers.

    Hopefully Amazon will take appropriate action if enough reports are submitted.

    2 votes
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    288 views
    15 replies
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    Seller_RVirCZANN4G22
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    Account Suspension due to product authenticity
    by Seller_RVirCZANN4G22

    My account is suspended for authentic product violation. I have accepted and deleted the ASIN associated with the violation and intend not to sell it again. However, the appeal still gets rejected and asks me for an invoice for the same ASIN. I submitted a letter of authorization to advise the review team of actions taken yet it still gets rejected. Kindly support in resolving this matter urgently so I can resume selling. Thanks

    1 vote
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    4 replies
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    Seller_3KIPXPoavleJJ
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    FBA Inventory Received but Not Available for Sale (No Buy Box, Active Listing)
    by Seller_3KIPXPoavleJJ

    Hello,

    I am experiencing an issue with my FBA inventory and would appreciate any guidance.

    My shipment has been delivered and received in the Amazon warehouse.

    Inventory shows as available (108 units).

    Listing status is Active.

    Products were labeled correctly with Amazon FNSKU labels.

    However:

    The product is not purchasable on the listing page.

    There is no Buy Box.

    Customers cannot add the product to cart.

    I have already contacted Seller Support, and they mentioned a possible backend synchronization issue between FBA inventory and the ASIN, but the issue is still unresolved.

    Case ID: [3323795763]

    Has anyone experienced a similar issue?

    Is there anything else I can do to force the inventory to link correctly to the ASIN?

    Thank you in advance for your help.

    1 vote
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    10 replies
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    Seller_AAna0aSC6oRmN
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    Another Customer Abuse to Get Full Refund!
    by Seller_AAna0aSC6oRmN

    Dear Amazon,

    At times, it feels like Seller Protection is very limited in situations like this.

    A customer initially contacted us requesting a full refund, stating that they did not receive their order. This seemed reasonable, so we worked with them to help locate the parcel and provided proof of delivery from Australia Post, including a delivery timestamp and a photo showing where the package was left.

    The customer then dismissed the carrier’s confirmation, stating that Australia Post never came and that they have Ring cameras. After that, they claimed the issue was our responsibility because the carrier left the parcel at their back door, which they described as an “unsecured location.” They repeatedly threatened to escalate the matter to Amazon and consumer protection authorities. We encouraged them to contact Amazon directly and made it clear that we would comply fully if Amazon determined a refund was appropriate.

    Despite this, the customer left us a 1-star seller feedback, stating that the item did not arrive and that we refused to help. Amazon has since declined our request to remove this feedback, even though the issue is entirely related to delivery after confirmed proof of delivery.

    We are not looking to accuse the buyer, but this situation raises concerns about how sellers are protected when valid proof of delivery exists and all Amazon procedures have been followed. Any guidance or insight from the community or Amazon would be greatly appreciated.

    Thank you.

    7 votes
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    556 views
    45 replies
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