Hello. I do FBA but when I compare it with other FBA sellers on the list, there is a big difference between our delivery dates. My shipment was delivered about 2 weeks ago and all the processes were completed. I have received many orders since then but this situation has not been resolved yet. What do you think could be the reason? Thank you.

Hello,

I'm posting here to seek advice or support from fellow sellers and hopefully someone from the Amazon team who may be monitoring this forum.

My brand and an overseas company has entered agreement that I will be the authorized reseller in Australia backed with proper documentation. My brand/ trademark is registered both in IP Australia and in Amazon Brand Registry. The overseas company brand/trademark is registered in IP Australia.

On May 15, 2025, I submitted a brand qualification application through Amazon Australia (Support Case ID: 3031858763). Since then, I’ve received repeated updates from Seller Support (on May 15, May 21, May 27, May 31, June 6, June 10, and June 20) — all with the same message: application is still under review.

No additional documents have been requested, and I’ve followed up multiple times. After nearly 4 weeks, there has been no progress or meaningful communication, and the request remains in limbo.

I’ve already escalated this to Amazon Australia’s Country Manager, and even sent a respectful letter to Amazon CEO — but the issue still remains unresolved as of today.

If any sellers have experienced similar delays or know of ways to get additional visibility on a brand qualification case, I would greatly appreciate your insight. I’m also hoping that an Amazon team member may be able to help move this forward.

Hello everyone,

I have submitted documentation required in order to list my product, which I have done over a month ago. The outcome was meant to come out on the 2nd of June 2025 but I still have had no update. I have been getting everyday for the past month emails stating that they have received my application and that it will take 2-3 business days- but I have had no substantial response or update despite my endless attempts to get an update.

Any help regarding this would be greatly appreciated.

Thank you.

Hi everyone,

I’m reaching out here after hitting a wall with Amazon’s support channels regarding a serious issue on my seller account.

Some of my products have been sold at prices significantly below the prices I set manually in Seller Central — in some cases even below cost, which has caused direct financial losses.

Let me be clear:

1. I did not authorize or make any price changes to these listings.

2. I have no automated repricing tools or pricing rules enabled.

3. All prices entered in Seller Central were accurate and unchanged.

4.Despite this, items were sold at unauthorized, lower prices.

To make matters worse, I’ve tried raising this with support but have only received canned responses from the automated system or vague mentions of the “concern team” with no real action taken. This is not the first time either — I've had to deal with: Customer fraud (reported with evidence, nothing done), Misconduct by other sellers (reported, ignored) & Lack of accountability or proper investigation by Amazon support.

It’s exhausting, and the lack of meaningful escalation is unacceptable. I'm asking Amazon publicly here:

What is being done to investigate and prevent unauthorised pricing activity on seller accounts?

And what safeguards are in place to protect sellers from this kind of silent financial sabotage?

I’d appreciate any insights from other sellers who’ve dealt with similar issues — and if anyone from Amazon is monitoring this, I’d urge you to take this seriously.

Thanks

I have submitted the compliance documents as required, but they keep getting rejected without any explanation. This has prevented my products from being listed. Could you please assist with this issue? Thank you very much for your help.

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