My product is shwon active on my dashboard, but it says currently unavailable in the market place when i enter and check in amazon.

Did anybody has faced the same problem?

Hi everyone,

I’ve been trying to get approval to list my baby product under the "Baby Activity Gear" category for over a month now, but every time I submit the required documents and product images, the application is automatically declined.

I’ve followed all Amazon’s guidelines, including:

-Physical product photos (not computer-generated)

-Label includes business name, physical address (in Australia), product name, and model number

-Warning and usage information in the local language

-Clean and complete packaging images

-Proper tax invoice from manufacturer in China

I’ve also opened over 20 cases with Seller Support, but none of them have provided a clear answer or resolution. I’ve attached the documents many times, but the system keeps rejecting them without stating what exactly is wrong.

Has anyone gone through something similar or have any advice on what to do?

I’d really appreciate guidance from anyone who has successfully been approved for this product category.

Thank you in advance!

add to cart and buy button not working can anyone help why this is happening?

Hello,

I'm posting here to seek advice or support from fellow sellers and hopefully someone from the Amazon team who may be monitoring this forum.

My brand and an overseas company has entered agreement that I will be the authorized reseller in Australia backed with proper documentation. My brand/ trademark is registered both in IP Australia and in Amazon Brand Registry. The overseas company brand/trademark is registered in IP Australia.

On May 15, 2025, I submitted a brand qualification application through Amazon Australia (Support Case ID: 3031858763). Since then, I’ve received repeated updates from Seller Support (on May 15, May 21, May 27, May 31, June 6, June 10, and June 20) — all with the same message: application is still under review.

No additional documents have been requested, and I’ve followed up multiple times. After nearly 4 weeks, there has been no progress or meaningful communication, and the request remains in limbo.

I’ve already escalated this to Amazon Australia’s Country Manager, and even sent a respectful letter to Amazon CEO — but the issue still remains unresolved as of today.

If any sellers have experienced similar delays or know of ways to get additional visibility on a brand qualification case, I would greatly appreciate your insight. I’m also hoping that an Amazon team member may be able to help move this forward.

Hi everyone,

I’m hoping to get some feedback and also bring attention to an issue that’s seriously hurting my business and probably many others.

Lately, I’ve had multiple generic products (which I source directly from trusted manufacturers in China) flagged and taken down due to “inauthentic product” complaints. These are products that are not branded — they are completely generic — so I don’t understand how they can even be reported as fake.

What’s worse is that Amazon keeps rejecting my genuine invoices and supplier receipts, including valid Alibaba trade assurance invoices and factory invoices. I’ve done everything correctly — I have real supply chains, real factories, real invoices — yet my listings stay down, and my account is at risk.

This situation is costing me thousands of dollars in lost sales and causing so much stress for my team. I understand the need to protect buyers, but when sellers like us do everything right and still get suspended because of false “inauthentic” complaints, it feels extremely unfair — especially for generic products that can’t really be “counterfeit.”

I know I’m not alone — I see so many other sellers with the same issue, and it feels like the system is broken when genuine documents are not good enough to reinstate a listing.

👉 Amazon, please improve the process for verifying legitimate invoices and resolving inauthentic product claims fairly. This is putting small businesses at risk and letting false complaints ruin livelihoods.

If anyone has successfully appealed these kinds of takedowns, or has tips for how to get Amazon to actually accept genuine supplier documents, I’d love to hear it.

Thanks for listening — I really hope this sparks some discussion and maybe gets some Amazon eyes on this problem.