Deactivated without any Account Health Issues - Section 3 - P4 Identity
Hello everyone,
My Amazon AU account was recently deactivated under Section 3 of the Business Solutions Agreement. I currently have an open case (ID: 3069323993) but unfortunately, the response I received so far has not resolved my issue, so I wanted to seek advice here as well.
I completely understand and support Amazon’s identity and address verification checks, as I know they help protect the marketplace and customers. However, I have not received any notification of a policy violation. Only an email asking me to submit documents for identity and address verification. ( Please check comments on this post to see the initial email I received)
To comply, I have already provided:
- My ID
- My passport
- My driver’s license
- A recent water bill (utility bill)
- My water service agreement (to help verify my address)
- Payoneer statement
- Card statement
- Bank account statements (for both US and AUD receiving accounts)
- An official document from the Turkish government confirming my residential address
- My lease agreement (to further support address verification)
Despite sending all of these, my account is still inactive and Account Health Specialist told me it will remain deactivated due to nature of this deactivation. I truly believe there might be an oversight or misunderstanding, as my account is otherwise in good standing and has no other health issues, shows no policy violation. And most importantly I did not make any sales yet because my products are currently on ship.
If anyone has any suggestions or has dealt with a similar situation, I would greatly appreciate your advice on what steps I can take next to resolve this.
Thank you so much for your time and help.
Kind regards,
Deactivated without any Account Health Issues - Section 3 - P4 Identity
Hello everyone,
My Amazon AU account was recently deactivated under Section 3 of the Business Solutions Agreement. I currently have an open case (ID: 3069323993) but unfortunately, the response I received so far has not resolved my issue, so I wanted to seek advice here as well.
I completely understand and support Amazon’s identity and address verification checks, as I know they help protect the marketplace and customers. However, I have not received any notification of a policy violation. Only an email asking me to submit documents for identity and address verification. ( Please check comments on this post to see the initial email I received)
To comply, I have already provided:
- My ID
- My passport
- My driver’s license
- A recent water bill (utility bill)
- My water service agreement (to help verify my address)
- Payoneer statement
- Card statement
- Bank account statements (for both US and AUD receiving accounts)
- An official document from the Turkish government confirming my residential address
- My lease agreement (to further support address verification)
Despite sending all of these, my account is still inactive and Account Health Specialist told me it will remain deactivated due to nature of this deactivation. I truly believe there might be an oversight or misunderstanding, as my account is otherwise in good standing and has no other health issues, shows no policy violation. And most importantly I did not make any sales yet because my products are currently on ship.
If anyone has any suggestions or has dealt with a similar situation, I would greatly appreciate your advice on what steps I can take next to resolve this.
Thank you so much for your time and help.
Kind regards,
5 replies
Seller_8MwkYEnc7xpth
Hello ,
Your Amazon seller account has been deactivated, and your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. Continue to ship open orders and respond to customer inquiries to avoid further impact on your account. Funds will not be transferred to you but will be held in your account while we work with you to address this issue in accordance with our "Funds Disbursement Eligibility Policy":
https://sellercentral.amazon.com.au/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6
Why did this happen?
We need additional documentation to verify your identity and account ownership. For more information on our requirements, check section "P-4 Verification" of the "Amazon Services Business Solutions Agreement":
https://sellercentral.amazon.com.au/help/hub/reference/external/G1791
How do I reactivate my account?
1. Confirm that there is a valid credit card on file.
2. Submit all the following documents to take care of the account verification issues:
-- Bank account statement and credit card statement.
-- A valid government-issued photo identity document such as driver’s license or passport. The document must include the full name, date of birth, ID number, expiry date, signature of the bearer if applicable and country of issuance or country of citizenship.
-- A business license, if applicable.
-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service.
What are the document requirements?
-- It must contain your name and address, the service provider's name and additional information such as the date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.
-- Your name and address must be visible and match the name and address in Seller Central.
-- It must have been issued in the last 90 days.
-- It must be full page and unobstructed, including the document corners.
-- It must have high definition, be clear and readable. The required information must be visible and in focus.
-- It must be authentic and unaltered.
-- It must not be protected by a password. You can re-upload the same document without password protection, or upload a photo of the document. For security reasons, do not reply to this email with any password.
-- It must not be a screenshot.
-- It must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.
-- It must be a PDF, JPG, PNG, or GIF file.
How do I send the required information?
To submit the required documents or update the current information, go to the banner at the top of the "Account Health" page in Seller Central, and click "Submit new information":
https://sellercentral.amazon.com.au/performance/dashboard?ref=ah_em_ap
You will only be able to sell on Amazon once your current account is reactivated. To avoid further impact on your account, do not open accounts in other stores, or we will close them.
Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Submit new information", and submit an explanation:
https://sellercentral.amazon.com.au/performance/dashboard?ref=ah_em_ap
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement.
-- Evidence that your account complies with section 3 of the Amazon Services Business Solutions Agreement.
We are here to help
If you have questions about our policies or the required information, contact us:
https://sellercentral.amazon.com.au/cu/contact-us/performance
Amazon.com.au
