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Seller_WI6iHlq5DjeO0
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Inventory marked in reserved status but it's not
by Seller_WI6iHlq5DjeO0
Amazon replied

Hello,

I am hoping someone could help me as Amazon placed my inventory in reserved status out of the blue.

They told me they were moving it to another warehouse but it turns out it's actually not in reserved status and it was supposed to be updated on my dashboard. This happened in October 2024 and it's still hasn't been updated so I cannot advertise it as it says my units are in reserved status and 0 unit are available for sale.

I don't know what to do as I have contacted seller central numerous times but they keep thanking me for my patience and that it's under investigation with their technicians. But they do not give me any clear information as to where my inventory is and why it's not available for sale.

Have you had the same issue? How have you been able to resolve it?

Thank you for your help with this matter.

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Seller_JxJ3H9CY2ciA6
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Conflicting Information About Aged Inventory Removal – Need Help
by Seller_JxJ3H9CY2ciA6
Amazon replied

Hi everyone,

I’m hoping someone can help or share some insight. I’ve received multiple emails from Amazon stating that my aged inventory will be removed from the fulfilment centre if I don’t take action.

However, I have disabled the Automated Fulfillable Inventory settings in my account, and I’ve also spoken to an Amazon support agent via chat, who clearly confirmed that my inventory will not be removed as long as those settings are turned off and I’m okay with the long-term storage fees — which I am.

Despite that, I’m still receiving repeated removal warning emails, and when I contact support again, I get standard copy-paste replies that don't actually address the issue or provide a solution.

I’m just trying to make sure that my inventory won’t be removed, since I’m happy to pay the storage fees. I’ve asked for a clear written confirmation and escalation, but I’m still not getting a consistent answer.

Has anyone experienced this? Or does anyone know the right steps to escalate this to someone who can properly confirm that my inventory will stay in the fulfilment centre?

Any advice would be really appreciated! Thanks so much in advance.

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14 replies
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Seller_bYJnTbTIKGR9a
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Missing Inventory
by Seller_bYJnTbTIKGR9a
Amazon replied

Hi,

Can anyone advise me please, how can I track my inventory which has been delivered to FBA Warehouse Since 13 march 2025 from my supplier. here is my case ID3001929693. please I need an update because it's been so long.

Thanks

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6 replies
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Seller_Htf42dyfiPwzG
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Shipment sent via DHL received, but not checking in
by Seller_Htf42dyfiPwzG
Amazon replied

Hi

Shipment ID: FBA15FQW589R, 2ODO6MRN

This shipment was received by Amazon 6 days ago but it's not even been checking in yet. What's going on please?

1 vote
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15 replies
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Seller_SkAtdc7Qfd7HV
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The supplier sent a single product instead of a double product
by Seller_SkAtdc7Qfd7HV
Amazon replied

I ordered from the supplier for my products which are sold as pairs in the list, but the supplier sent them as singles. I noticed this because a customer gave me feedback, what can I do about it? Amazon sends single items as pairs.

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11 replies
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Seller_VqBEtNECqBkAy
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Major Issue with ASIN Availability Across Various Australian Postcodes – Let's Discuss and Address This Together!
by Seller_VqBEtNECqBkAy
Amazon replied

Hello fellow sellers,

I want to share a pressing issue, we've noticed with our product listings on Amazon Australia. Despite having ample stock in Amazon's Australian warehouses, our products are only available for sale on the coast. More postcodes, such as 3677 in Wangaratta, 2835 in Cobar,

4480 in Eromanga and many others show our products as unavailable, and we're not listed as sellers there. Instead, only offers from Amazon US are displayed or no offer and listing not active for purchase, which means a significant portion of Australian customers cannot purchase our products directly.

This problem seems to be widespread, affecting not only our account but many others sellers across the platform. It's a serious concern as it's leading to lost sales opportunities and impacting our business growth. Despite multiple attempts to resolve this with Amazon support, including sending photos and evidence of the issue, there has been no adequate response or solution provided.

I urge everyone to check your product availability across different Australian postcodes and see if you're experiencing similar issues. It might be more widespread than we realize, and we need to bring this to Amazon’s attention collectively.

Let's discuss this here and possibly gather more feedback and experiences from other sellers. By uniting our voices, we might be able to push for a resolution more effectively.

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Seller_sotA8h66REnM1
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Amazon Seller Support: A Masterclass in Passing the Buck
by Seller_sotA8h66REnM1

Is it just me, or has Amazon’s Seller Support become an endless loop of copy-paste responses, zero accountability, and being bounced between agents who don’t actually resolve anything?

I’ve been stuck in a frustrating cycle for over 20 days, trying to resolve a simple issue regarding removal order fees. Here’s what happened:

1. Amazon’s own instructions stated that I should be able to see removal fees before placing the order. The fees did not appear.

2. I contacted support, and they told me to proceed anyway. I specifically asked if I should switch to an Individual Seller account to avoid extra costs. They advised against it—which cost me money in the long run.

3. When I raised concerns, they told me I could cancel the removal order if I was unsure. So I cancelled—on their advice.

4. I tried again. The same issue happened. They advised me to cancel again.

5. I waited for a resolution because they told me they were “investigating.”

6. Weeks later, after I repeatedly chased for an answer, they turned around and said it was my fault for cancelling.

7. They now refuse to take responsibility for giving incorrect instructions, and won’t reimburse the extra storage fees I’ve incurred as a direct result of their advice.

8. Every response is a copy-paste, failing to acknowledge the transcripts or the clear mistakes made by their team.

At no point has there been one clear point of contact—instead, I’ve been bounced between agents who don’t read the case properly, contradict each other, and refuse to acknowledge fault. Meanwhile, I’m losing money due to their delays and misinformation.

Amazon is a paid service for sellers—so why does their support feel like a cheap outsourced chatbot that does nothing except send links to help pages we’ve already read?

Anyone else dealing with this level of incompetence? Let’s get a discussion going. Maybe if enough of us speak up, Amazon will finally acknowledge the gaps in their system.

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Seller_yS8qhxRojhT55
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Urgent: Stranded Inventory Issue Not Being Resolved
by Seller_yS8qhxRojhT55

Hi,

I am stuck in an endless loop where:

1) I open a support ticket regarding stranded inventory with the error message "Please verify your account status."

2) The ticket is escalated to the SIV team.

3) The SIV team replies, "We cannot provide support on this matter because your request is not related to seller identity verification or related processes."

This cycle has occurred approximately 10 times without a resolution or any explanation on how to address the matter. This ongoing issue is beginning to have a significant impact on my business.

I have attached four screenshots that illustrate the problem.

Below are the most recent case IDs:

2964862563

2964408243

2962802703

I would appreciate your assistance in resolving this matter.

@Seller_F4AbbFj6ovBk3

@Seller_4GjtS9k0cnHHv

@Seller_aEROSwwdnzGiU

@Seller_1KYLYkgAlu4xX

@Seller_OOVUXZLmb2UEH

@Seller_PIHyltK09pbl3

@Seller_pmPMHSY5A35rL

@Seller_fXQIQzsolCXuL

@Seller_GEZPMc4CeQfh6

@Ken_Amazon

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