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Seller_KvhtNlAapCW8z
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Selling a Plug-In Home Appliance on Amazon Australia: Required Certifications?
by Seller_KvhtNlAapCW8z

Hello fellow sellers,

I'm planning to launch a home appliance that includes an electrical plug on the Amazon Australia platform and want to ensure full compliance with all necessary regulations before listing it.

Could anyone provide insights or experiences regarding the certifications and regulatory requirements for selling plug-in home appliances in Australia? Specifically, I'm interested in understanding:

Mandatory Certifications: Are there specific safety standards or certifications (e.g., RCM, Australian Standards) that my product must meet?

Labeling Requirements: What labeling or marking requirements are necessary for electrical appliances in Australia?

Import Regulations: If importing the appliance, are there additional compliance steps or documentation needed?

Amazon-Specific Requirements: Does Amazon Australia have any particular certification or documentation requirements for electrical appliances?

Thank you in advance for your help!

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Seller_6NzJrcGbMNSge
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Digital Blood Pressure Monitor
by Seller_6NzJrcGbMNSge

Is it illegal to sell digital blood pressure monitors?

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Seller_BAztmGf8pQY4y
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how can I check hazmat status?
by Seller_BAztmGf8pQY4y
Amazon replied

Hello,

I want to check a product is hazmat or not. How Can I check it on amazon au?

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Seller_WN2U6wg28RDXn
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Urgent: No Response from Amazon on Compliance Review - Case id: 2962144593
by Seller_WN2U6wg28RDXn
Amazon replied

It has now been 115 days, and my listing is still blocked for compliance review. My ASIN (B0DH3YP38K) on Amazon Australia has been inactive. This has severely impacted my sales, and despite multiple follow-ups, I have received no resolution or timeline for review completion.

I submitted the required compliance documents on March 5th, yet my case remains pending with no updates. I have contacted Seller Support and Account Health multiple times, but each time, I receive the same generic response:

"We have contacted the concerned team; you will hear back from us soon."

However, nothing has been resolved.

I am requesting urgent action on this matter. 115 days is an unreasonable delay for a compliance review. Please escalate this case and provide a resolution as soon as possible.

ASIN Blocked for 115 Days: B0DH3YP38K

Support CASE ID: 2962144593

I appreciate any help in expediting this process.

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Seller_a85HRdGSK9yQB
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Hazmat Team Rejecting SDS Incorrectly
by Seller_a85HRdGSK9yQB

The Hazmat team keeps rejecting one of our SDS's with the following grounds:

"Section 2 or 15 of the SDS on file states that the product is hazardous, but section 14 says the product is not regulated. Upload an SDS that corrects this issue."

Section 14 deals with Transport regulations, and since the product is not classified as Dangerous Goods (only Hazardous) it is exempt from any transport classifications in accordance with GHS and ADG Code.

How can I escalate this issue? I tried submitting a letter explaining the classification but they just issue us with the same notification and no additional grounds or comment. If they apply the same reasoning to all sds reviews, then they are classifying most hazardous materials wrong.

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Seller_CXXPpASgJpVST
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Your product falls under the products Containing "Button Battery "category.
by Seller_CXXPpASgJpVST
Amazon replied

This requirement does not apply to my product.

I tried to appeal several times, and added detailed product usage pictures, including remote control, manual, schematic diagram, etc., but still rejected.

Although we use the remote control, but the battery required is 2pcs 3A alkaline batteries, not button batteries!

This is affecting the following CASE ID:

2968758023

2968893453

None of these products use button batteries and only operate on AAA batteries.

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Seller_whlbeNsspoF5j
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ASIN surpressed (blocked) and compliance review taking over 23days no response
by Seller_whlbeNsspoF5j
Amazon replied

It’s been over 23 days now and I have 2 out of 4 ASINs stuck under compliance review. One of the ASIN’s has been blocked and inactive for over 25days now with my inventory stranded and it’s affecting my sales plus I’m paying for inventory storage. Within 2days of submitting compliance documents for all 4 variations at the same time, 2 were approved. However, the other two are still pending Amazon action under review and it’s now been over 23days with no response!! I can’t seem to understand why it’s taking so long to approve similar products that have similar compliance documents and test reports especially given that it’s been 23 days now and I’ve tried escalating with account health and seller support services multiple times. I get the same generic answer saying, “we have contacted the concerned team you will hear back from us soon,” but then nothing,

I request help resolving this issue ASAP please,

ASIN Blocked ( inactive for 25 days ): B0DM6BH3HS

ASIN ( Under review for 23 days ): B0DN98WFPH

Support CASE IDs: 2944549613(Compliance), 2944550473 (Compliance), 2952850423, 2952896203

Please help in this regards

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Seller_rMtf6xYso3mwe
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儿童自行车头盔合规审核Children Bicycle helmets for compliance review
by Seller_rMtf6xYso3mwe

我有一款儿童自行车头盔准备到澳洲站销售，但我提交的资料满足不了合规审核团队的要求，但合规团队的资料我不能完全的理解，多次请教客服也解决不了，请问有什么办法，谢谢！I prepare to sell a bicycle helmet on Austraila, however, the documents I submitted is can not conform the requirements of compliance review, I can not fully understand the requirements , I want to getsome help from som people or some authority,Thank you so much!

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