I had my product listing blocked due compliance issue almost 60 days now. After uploading the required documents and got approved, they said my listing will be re-activated within 48 hours. However nothing changed between this timeline. I tried to contact Amazon Support and Health Specialists multiple times. But unfortunately I keep receiving the same templated answers “We looking into the issue, we’ll get back to you”. This thing it’s been happening 3+ weeks now and it’s really frustrating. Also I have stuck inventory, and Amazon keeps asking me to remove it. I don’t know who to contact anymore.

Please I’m asking for urgent escalation and help for this issue.

ASIN: B0DS8RNY8P

CASE ID: 3043250723, 3042531833

Hi @Seller_5zI0wsS66MHFLI am hoping you can help in getting this escalated to the correct area

We have an ongoing battle with product policy violations related to compliance with Australian Electrical Standards.

We do not create new ASINs only list against existing ones and there are many ASINs active on the Australian Marketplace with incorrect voltages, mostly US 110 volts due to the voltage being treated as a global attribute and the ASINs having been created by US sellers and corrections are not accepted otherwise they would create an equivalent violation on the US marketplace. The reality is that pretty much all products nowadays are 100-240 volts at 50-60Hz so that they are globally compliant

We sell IT products, sourced only from mainstream Australian distributors such as IngramMicro and DickerData and have approximately 70K products in our catalog of which 20K are listed on Amazon - meaning we use API uploads via an Amazon approved integrator app

We engaged extensively with an Account Manager and a Category Manager who have stopped responding now for 6 months after failing to provide any solution.

There is no way to determine the attributes and whether ASINs have an invalid voltage value prior to creation of a listing

Amazon cannot provide an inventory report that includes the voltage attributes so proactive removal of listings of the impacted ASINs can be undertaken by us

Amazon do not prevent the creation of ASINs in the Australian Marketplace with voltages which do not comply with Australian Electrical Standards

Amazon have not purged/deactivated ASINs on the Australian Marketplace with voltages which do not comply with Australian Electrical Standards

This leaves us in a position of having our account at risk of deactivation - which has already happened multiple times and took 3 months to be reactivated previously - due to these policy violations simply caused by an issue Amazon are fully aware of, have failed to take reasonable steps to mitigate and failed to provide any tools to allow sellers to mitigate or take proactive - and most depressingly these are very simple steps for Amazon to take to remove the issue

At peak we have sold $30K a week on Amazon so extrapolated that could be $1.5M a year of which Amazon's cut of 15% on average is $230K so there is clearly a material financial impact to Amazon if we stop selling/are deactivated due to this.

As we cannot be the only seller impacted by this the potential losses to Amazon are huge and material so I am baffled by the lack of action and apparent lack of interest in addressing this issue