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Seller_T5GVcfd8ir7Zv
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Seller_T5GVcfd8ir7Zv
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Approval for OTC medication required
by Seller_T5GVcfd8ir7Zv
Amazon replied

Hi everyone,

I'm reaching out for some guidance regarding the OTC Medication approval process. I need to apply for approval for one of my products, which is currently listed under the "Medication & Remedies" category, but not specifically under the "OTC Medication" sub-category. Despite this, I was still asked to submit an application for OTC Medication approval.

I’ve already provided all the necessary documentation and explained to the team that my product falls under a different sub-category. Unfortunately, this explanation hasn’t resolved the issue.

My case ID is 3012397713.

I’m feeling quite frustrated and unsure of what steps to take next. Has anyone else experienced a similar situation?

1 vote
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3 replies
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Seller_g00w4Xz5IX7s2
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Title can not be edited
by Seller_g00w4Xz5IX7s2
Amazon replied

I have a parent ASIN that with two child ASINs, I just tried to edited one of the child ASIN's title, but it failed when I did it from backed seller central. Then I used template file to update it, it showed 8005 errors: You are attempting to change an identity attribute for this SKU. To proceed, please delete this SKU and recreate the SKU with the appropriate identity attribute. For more information and detailed instructions, see: https://sellercentral.amazon.com.au/gp/help/23191.

Amazon seller support tried to amended it for me, it failed as well. So according the amazon system feedback, i need to delete that listing and recerate it after 24 hours, but am afraid that will let my rank go down.

Does anyone that can give me the better option to update my listing title without delete the listing and recreate, very appreciated

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30 views
5 replies
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Seller_HvZdhFFjP9Sox
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Listing suddenly shows wrong "sold by" account on listing page
by Seller_HvZdhFFjP9Sox
Amazon replied

I've had this ASIN active for months now and was selling it on both FBM then FBA and suddenly it shows a different account on the "Ships from" and "Sold by" that is not mine called Amashumi. My brand name is Hhaus which you can see is clearly still the Store link highlighted. As a result of this my delivery times are being skewed off by a month and its affecting sales.

See screenshot.

I've raised support ticket 3011446863 but as usual they tell me random root causes that is not even remotely related.

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55 views
9 replies
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Seller_Yx4V3PMq30ggF
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Brand approval request- keeps getting declined despite all details being provided
by Seller_Yx4V3PMq30ggF

Hi,

I'm a fairly new seller on Amazon Australia and I'm having issues getting brand request approval on the following:

AU - Brand Approval Request for ANUA

Case ID : 3004514233 ,3004020733 , 3002921183 , 3002527573 , 3002141583

These are all the case Ids which i have given Above.

I Have Submitted Al the Possible Documents for Brand Aprroval Like Distributor Invoice, Brand Invoice, Brand Authorization Letter

All the details on these documents are correct and match the info of supplier and my account like

Name, Email, Phone Number , Website

but Amazon Keep On rejecting The approval with the same Reply which is given as follow:

Thank you for your application to sell ANUA products. We have reviewed the documentation and information that you provided and determined that you are not eligible to sell ANUA products.

-- We cannot accept the invoice that you provided because we are unable to verify the transaction with the supplier. Documents must be authentic and unaltered to be verified.

Thank you for your application to sell ANUA products.

We have reviewed the documentation you provided and determined that you are not eligible to sell ANUA products. We evaluated the information that you provided, but it did not pass our review.

Kindly Help Me Out.

1 vote
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3 replies
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Seller_cf86SSlJBomOR
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AU - Product Group Approval Request for OTC medication
by Seller_cf86SSlJBomOR
Amazon replied

My product was gated and Amazon requested I apply for approval to sell OTC medication. I have submitted the relevant documentation as requested, including an ARTG Certificate and Manufacturing Agreement from my supplier. However, I keep receiving the same template response that I will receive an update in 2-3 business days, despite 8 days already having elapsed.

What makes this worse is my product is not a form of medication, yet despite explaining this, Amazon does nothing to assist.

Has anyone been in this position / have a solution?

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31 views
8 replies
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Seller_UJhHTQ58mTyOM
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how can i created size chart
by Seller_UJhHTQ58mTyOM
Amazon replied

hello sir . i am beginner. i have generic .not brand.i listed variation and all. but size chart not working ,i have asin,sku,and product id ,i clicked my one variation it goes to amazin website but not work size chart ,how can i create.

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18 views
3 replies
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Seller_efqv5tc2RNJT6
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Having Difficulty getting approval for Baby and Kids furniture
by Seller_efqv5tc2RNJT6
Amazon replied

Hi I am new to Amazon and find the adding of products very difficult.

We are a Fair Trade business with handmade wooden items.

I have only 3 items Listed, 2 parents with children as the process is very time consuming. To be honest, I was just about to close the account after getting No sales in 6 weeks. Then overnight, Yay, my first sale, only enough to cover this month's subscription, so I'm still behind!

I thought I would go in and try to fix the Inactive item issues and persevere.

One particular item, the parent has 17 children. 1 child is approved and the other 16 (identical, just a different picture) are not approved.

Despite responding to the many Amazon email with my pictures etc, now my case logs are automatically declined?

Can anyone help?

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34 views
2 replies
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Seller_bYJnTbTIKGR9a
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Can't see my images on listing
by Seller_bYJnTbTIKGR9a
Amazon replied

Hi,

I have been following all the suggestion through the articles to fix my images on listing and comes up with negative results. Can someone able to help me please ?

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35 views
8 replies
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Seller_8pRJaFIHF0NhF
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Marketplace
by Seller_8pRJaFIHF0NhF

I only sell on AU but my source marketplace comes as UK. Any suggestions

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0 replies
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Seller_MdEt4Hv5Q2s3X
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Can I update the name of each variation one time
by Seller_MdEt4Hv5Q2s3X
Amazon replied

I have a spell mistaken in a variation family, Can I update it one time, or have to update one by one?

0 votes
0 votes
30 views
3 replies
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