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Seller_BPMnK74Z1YDuM
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Seller_BPMnK74Z1YDuM
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I ensured my account performance was healthy, but the three products that arrived in my UK marketplace store on July 2nd had no listing price (buy box), which is causing me significant distress. Even after contacting Seller Support via a case, the representative provided no effective solution. My Account Manager assisted me, but there was still no change to the situation – my products remain without a buy box. I sincerely request experienced Amazon sellers to offer suggestions or advice regarding my situation.

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Seller_NYs4b9qSOs66W
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Battery warning not included in the product
by Seller_NYs4b9qSOs66W

There is a warning in the A+ plus images of my product that claims it has a type of coin cell battery that it does not have.

And I have been trying to remove this warning for over a month now, I want this warning removed.

I send an email about it and they respond to me as if they are working on this issue and sometimes they don't even respond.

The interesting part is that Amazon also noticed that my product does not have a coin cell battery and sent me an email and I sent them this email as proof, but they still won't remove this warning.

Written in the warning:

This product contains a button/coin battery and is hazardous. Keep out of reach of children. Batteries can cause severe or fatal injuries in 2 hours or less if swallowed or placed inside any part of the body. Medical attention should be sought immediately if it is suspected that the battery has been swallowed or placed inside the body

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Seller_PHv2oVX6p4rME
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Amazon FBA Changing my Prices Without My Consent
by Seller_PHv2oVX6p4rME
Amazon replied

Hi everyone,

I’m reaching out here after hitting a wall with Amazon’s support channels regarding a serious issue on my seller account.

Some of my products have been sold at prices significantly below the prices I set manually in Seller Central — in some cases even below cost, which has caused direct financial losses.

Let me be clear:

1. I did not authorize or make any price changes to these listings.

2. I have no automated repricing tools or pricing rules enabled.

3. All prices entered in Seller Central were accurate and unchanged.

4.Despite this, items were sold at unauthorized, lower prices.

To make matters worse, I’ve tried raising this with support but have only received canned responses from the automated system or vague mentions of the “concern team” with no real action taken. This is not the first time either — I've had to deal with: Customer fraud (reported with evidence, nothing done), Misconduct by other sellers (reported, ignored) & Lack of accountability or proper investigation by Amazon support.

It’s exhausting, and the lack of meaningful escalation is unacceptable. I'm asking Amazon publicly here:

What is being done to investigate and prevent unauthorised pricing activity on seller accounts?

And what safeguards are in place to protect sellers from this kind of silent financial sabotage?

I’d appreciate any insights from other sellers who’ve dealt with similar issues — and if anyone from Amazon is monitoring this, I’d urge you to take this seriously.

Thanks

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Seller_GuJKw4B4AAdVi
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Amazon created ambiguity for accepting Invoice
by Seller_GuJKw4B4AAdVi

Hi,

Amazon deactivated my running listing.I submitted invoice of brand that is 5 mont old through request approval section.Amazon frequently saying one thing."You are not eligible to sell it.It did not mention the exact reason and created ambiguity.I contacted the seller team but found same reply everytime.What can I do?

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Seller_R0D1Zmfi2lj80
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"We are unable to save your draft"
by Seller_R0D1Zmfi2lj80
Amazon replied

"We are unable to save your draft"

“I am unable to save my draft in the product submission tool. It shows an error and doesn’t retain my work.”

Thank you....

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Seller_03JIOjNU4JOca
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Realeased date can not be updated
by Seller_03JIOjNU4JOca

One of my listing already active and the realeased date at seller central is May 15, and the inventory is restocked in Amazon warehouse already, but in the listing page, it's still showing the realeased date is June 29. I tried to let the amazon service to amend it, failed. And I used template file to update it twice, it's still failed. Is any one that met such errors that can tell me what reason caused it and how can I make it normal, thanks

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Seller_IaxDYKy3Zq8RQ
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Hello,

I am the brand owner and sole seller of my brand and ASINs across all marketplaces. I am experiencing a persistent issue that Seller Support has been unable to resolve despite multiple cases being opened.

The issue:

My AU product page is showing my US Seller ID as the winning contributor.

When logged into AU Seller Central (using my AU Seller ID), I am unable to update listing details because I receive the following error:

“The winning contributor is [US Seller ID]. Please use the account associated with this contributor to make changes.”

I cannot edit AU product details using my US account — only AU Seller Central allows me to submit content changes for the AU marketplace.

Actions I have already taken:

  • Opened multiple cases with both AU and US Seller Support.
  • Submitted flat files to delete all SKUs tied to the US Seller ID for this ASIN more than 24 hours ago — the US Seller ID no longer has any active contributions on this ASIN.
  • Downgraded my US Seller ID role from Brand Owner to Reseller to remove brand authority.
  • Confirmed there are no active offers or contributions from my US account on these ASINs.

Despite all of this, the system is still holding the US Seller ID as the winning contributor for the AU product page, which blocks me from managing my own brand content on my AU account.

At this point, Seller Support has not provided a viable solution, and the issue appears to be a system-level contribution ownership conflict that requires technical intervention to reset contribution authority correctly.

Request:

Can a Catalog or Brand Registry escalation team please review this issue and assist in releasing the incorrect winning contributor association?

Case ID: 3054304763 has thorough instructions and reasons why this is the case, but following the instructions did not work.

Thank you for your assistance.

@Seller_5zI0wsS66MHFL

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Seller_2CUD6tVXc2EiB
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How to update manufacturer name?
by Seller_2CUD6tVXc2EiB
Amazon replied

Hi,

I'm the brand owner, registered under Amazon Brand Registry.

I'm trying to update the manufacturer name for my ASIN (B0BWPY3DVP), but nothing seems to work.

Here’s what I’ve tried so far:

1. I followed the Brand Registry team’s instructions: deleted the listing, waited 48 hours, and re-uploaded it using a category-specific inventory file. But the manufacturer name didn’t change.

2. I opened 2 separate support cases, asking clearly to update the [manufacturer] name — but each time, they only changed the [manufacturer reference], not the actual manufacturer name.

At this point, I’m not sure what else to try.

Could someone please tell me how to update the manufacturer name myself?

Or if Amazon support is reading this, could you help change it manually?

Thanks in advance!

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Seller_NYs4b9qSOs66W
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Misunderstanding of the minimum age value.
by Seller_NYs4b9qSOs66W
Amazon replied

Hello, my ad was closed yesterday, the reason is that I entered the minimum age as 6, Amazon perceives it as months and asks me for a certificate.

But my product is suitable for children aged 72 months.

They tell me to update this value, but I can't do it because it is locked in my account.

I filed a lawsuit and asked them to write 72 in the minimum age section.

In response, they tell me how to do it, I already know this, but I can't do it because it is locked. Can someone with experience help me?

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Seller_eZAkE8z4p7nLc
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Selling Applications Keep Getting Rejected
by Seller_eZAkE8z4p7nLc

Dear Amazon Team,

Currently I am in the process of launching our product on Amazon but our selling applications always got declined: "We have completed our review of your application and have concluded that it does not meet the criteria for approval at the moment. We see that you are trying to create a listing for one of the brands which is currently restricted. We are currently not accepting applications to create ASIN(s) for the provided brand name."

In this case, there is no external owner, I am the owner of the product and I already purchased a UPC code for the product directly from the official GS1 website and upload it as well.

Could you please advise on the appropriate steps to have my product approved for sale on Amazon?

Thank you.

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