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I'm feeling lost. I'm Canadian, and I created a seller account on Amazon.ca yesterday (May 14) to explore the platform and possibly start selling. I received an email confirming that my account was approved. However, I then noticed that I was also pending approval for multiple marketplaces worldwide. Since I didn’t want to be charged multiple professional fees, I decided it was too much for me and chose to terminate my account in the North American marketplace.

But I later realized that I had only terminated my North American account, and I was still pending approval in other marketplaces. I have now been accepted in Australia, which is why I can post here. Since my North American account is terminated, I can’t contact support there. I would like a refund for my professional fees, as I did not use the account or list any products—it’s less than a day old.

Additionally, I want to close my accounts in all other marketplaces. My account is still pending in Egypt, Japan, Saudi Arabia, Singapore, the United Arab Emirates, and the United Kingdom, but I don’t want that. I definitely don’t want to be charged another $40 fee for each of these marketplaces.

EDIT: I think I finally managed to cancel the pending approvals for other marketplaces. In the Australian one, I immediately switched to an individual plan to avoid being charged.

My remaining question is: How can I request a refund for the North American market if my account has already been terminated and I no longer have access to Seller Central?

I have an item (a book) in my Amazon seller central account. The account is 'healthy' and the item is active. Until six weeks ago the item was being purchased successfully by customers at amazon.com.au. However whn I checked recently on the right hand side is a comment 'currently unavailable. We don't know when or if this item will be in stock.' And my book is not being found when its title is inserted in the search engine. SO I am not selling. So far as I know I have not done anything to cause this change. Has anyone had a similar experience and were they able to resolve it?

Also I have not been able to contact an Amazon consultant via seller central. When I tried the online process I was asked for an ASIN (which I found) and then for an FN?SKU. I found the SKU but this was too long for the FNSKU field. It also asked for an error code of which I have no idea. I find Amazon incredibly difficult to work with. Any help much appreciated.

@Seller_5zI0wsS66MHFL

Following on from my previous thread about this same shipment...

Amazon have now closed the case and said they found 0 units in my box (that they lost).

What on planet earth is going on. I'm a 5 star seller with great reviews on my product.

I sent 50 units in, with DHL - the box was signed for by a staff member at the warehouse. Then it never went to checking in, after months of back and forth it then updated with 'shipment closed'. With 0 units being found apparently.

What can I do please Ken?

Hi everyone,

I'm feeling quite frustrated and confused. One of my listings was recently removed by Amazon due to a performance violation labeled as "image copyright misuse." However, I was not selling the toy shown in the image — I was selling a protective case specifically designed for that toy.

To clarify, I only used the toy in the images as a display example to demonstrate how the case fits and looks when in use. I didn’t claim to sell the toy itself, and to further avoid any misunderstanding, I even blurred the toy’s face in the product images. Despite these efforts, my listing was still removed and I received a performance strike.

What’s worse is that there's no clear appeal option available for this type of violation. I’m selling a completely original accessory, and the toy is used only to show compatibility and sizing.

Has anyone dealt with this before? How can I appeal or get Amazon to review this situation properly?

Thanks in advance for any advice!

Hi, I have newly launched a SKU and amazon has measure my product wrong twice. I have provided photos of my product to prove that they have made a mistake but now I am just getting the same email over and over again. Please, remeasure my unit. I am the manufacturer and losing money day by day. Australia is such a small market and discouraging sellers like this is so unprofessional!

Hello, I want to sell powebank in my store in Canada, do I need to have a certificate for this, if a certificate is required, which certificates should I have?