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Seller_FW5bUYayOLeeb

Repeated Delays in Listing Reinstatement Despite Confirmation

Dear Moderators,

I am writing to express my deep frustration with the lack of progress and clarity regarding my suspended listing for (ASIN: B0032FSDOA). For over two months, my listing has been deactivated, and for the past month, I have received the same response from Amazon multiple times:

"We have started the process of reinstating the product detail page, and it will be active within two business days."

The most recent response from Case ID: 16701135921

This has been promised 8-10 times across various cases, yet nothing has been done.

The issue revolves around Ketoconazole, which is present in my product at less than 1%, making it a cosmetic under FDA guidelines—not an over-the-counter (OTC) drug. Despite providing all the necessary documentation, including:

  • The MOCRA number issued by the FDA: 53-909131-779493 (confirming it as a cosmetic product),
  • A letter from our FDA-approved manufacturing facility, and
  • Full ingredient documentation,

I am still met with the same repetitive responses and no actual resolution.

What makes this even more frustrating is the inconsistency. Other sellers are actively listing similar products containing Ketoconazole—clearly mentioning it in their titles and images—while my compliant listing remains unfairly suspended.

I need clear answers and immediate action:

  • Why has my listing not been reinstated despite repeated confirmations that it would be?
  • Why does Amazon provide conflicting information and fail to resolve this matter, even after all documentation has been submitted?

I have been patient long enough, but this has caused significant harm to my business. I expect this matter to be addressed immediately, and I am happy to provide additional documentation if required. However, I cannot continue to accept the repeated delays and lack of follow-through from Amazon.

Kind regards

@Danny_Amazon @Manny_Amazon @Rose_Amazon @Cooper_Amazon @Glenn_Amazon @Michelle_Amazon @CR_Amazon @Jameson_Amazon @Blake_Amazon @Jim_Amazon @Dougal_Amazon @Quincy_Amazon @Steve_Amazon@Joey_Amazon @priscilla_amazon@LeviDylan_Amazon @Sandy_Amazon

78 views
23 replies
Create and manage listings
Tags:ASIN, Compliance, Listing deactivated, Product removal, detail page
10
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user profile
Seller_FW5bUYayOLeeb

Repeated Delays in Listing Reinstatement Despite Confirmation

Dear Moderators,

I am writing to express my deep frustration with the lack of progress and clarity regarding my suspended listing for (ASIN: B0032FSDOA). For over two months, my listing has been deactivated, and for the past month, I have received the same response from Amazon multiple times:

"We have started the process of reinstating the product detail page, and it will be active within two business days."

The most recent response from Case ID: 16701135921

This has been promised 8-10 times across various cases, yet nothing has been done.

The issue revolves around Ketoconazole, which is present in my product at less than 1%, making it a cosmetic under FDA guidelines—not an over-the-counter (OTC) drug. Despite providing all the necessary documentation, including:

  • The MOCRA number issued by the FDA: 53-909131-779493 (confirming it as a cosmetic product),
  • A letter from our FDA-approved manufacturing facility, and
  • Full ingredient documentation,

I am still met with the same repetitive responses and no actual resolution.

What makes this even more frustrating is the inconsistency. Other sellers are actively listing similar products containing Ketoconazole—clearly mentioning it in their titles and images—while my compliant listing remains unfairly suspended.

I need clear answers and immediate action:

  • Why has my listing not been reinstated despite repeated confirmations that it would be?
  • Why does Amazon provide conflicting information and fail to resolve this matter, even after all documentation has been submitted?

I have been patient long enough, but this has caused significant harm to my business. I expect this matter to be addressed immediately, and I am happy to provide additional documentation if required. However, I cannot continue to accept the repeated delays and lack of follow-through from Amazon.

Kind regards

@Danny_Amazon @Manny_Amazon @Rose_Amazon @Cooper_Amazon @Glenn_Amazon @Michelle_Amazon @CR_Amazon @Jameson_Amazon @Blake_Amazon @Jim_Amazon @Dougal_Amazon @Quincy_Amazon @Steve_Amazon@Joey_Amazon @priscilla_amazon@LeviDylan_Amazon @Sandy_Amazon

Create and manage listings
Tags:ASIN, Compliance, Listing deactivated, Product removal, detail page
10
78 views
23 replies
Reply
23 replies
user profile
Seller_FW5bUYayOLeeb
In reply to: Seller_FW5bUYayOLeeb’s post

Please take a look

@Danny_Amazon @Manny_Amazon @Rose_Amazon @Cooper_Amazon @Glenn_Amazon @Michelle_Amazon @CR_Amazon @Jameson_Amazon @Blake_Amazon @Jim_Amazon @Dougal_Amazon @Quincy_Amazon @Steve_Amazon@Joey_Amazon @priscilla_amazon@LeviDylan_Amazon @Sandy_Amazon

10
user profile
Seller_FW5bUYayOLeeb
In reply to: Seller_FW5bUYayOLeeb’s post

@Danny_Amazon @Manny_Amazon @Rose_Amazon @Cooper_Amazon @Glenn_Amazon @Michelle_Amazon @CR_Amazon @Jameson_Amazon @Blake_Amazon @Jim_Amazon @Dougal_Amazon @Quincy_Amazon @Steve_Amazon@Joey_Amazon @priscilla_amazon@LeviDylan_Amazon @Sandy_Amazon @Emet_Amazon @April_Amazon

20
user profile
Manny_Amazon
In reply to: Seller_FW5bUYayOLeeb’s post

Hello @Seller_FW5bUYayOLeeb,

Thanks for posting to the Forums. I've gone ahead and contacted my partner team and requested their assistance with reviewing this issue. I'll follow up as soon as I hear back from the team.

Regards,

- Manny

20
user profile
Seller_FW5bUYayOLeeb
In reply to: Manny_Amazon’s post

Hi @Manny_Amazon it was supposed to be reinstated within 24 hours but its been 5 days. This is what we are facing from past few months, we get this response that it will be reinstated in 2 days but it never happens.

30
user profile
Seller_FW5bUYayOLeeb
In reply to: Manny_Amazon’s post

Hi @Manny_Amazon

Please update when this listing will get reinstated? You mentioned more than a week ago that it’s reinstated and would take up to 24 hours to update, but it’s been more than a week, and it’s still not reinstated.

10
user profile
Manny_Amazon
In reply to: Seller_FW5bUYayOLeeb’s post

Hi @Seller_FW5bUYayOLeeb,

I understand the frustration and thank you for your continued patience. It has been identified there is a technical issue with ASIN reinstatement which is the reason for these delays. The partner team is looking into this and I am pushing for regular updates.

Regards,

- Manny

10
user profile
Seller_FW5bUYayOLeeb
In reply to: Manny_Amazon’s post

Thank you @Manny_Amazon for looking into this issue, please help us resolve this issue as soon as possible. We are also not getting any response on our case from the support team. It is in pending for more than 3 weeks. Initially they said it will take 10 business days but still no response from them even after 3 weeks.

20
user profile
Seller_FW5bUYayOLeeb
In reply to: Manny_Amazon’s post

Hi @Manny_Amazon

When can we have any update?

00
user profile
Seller_FW5bUYayOLeeb
In reply to: Manny_Amazon’s post

Hi @Manny_Amazon

Please let us know when will we have any update on this issue?

00
user profile
Manny_Amazon
In reply to: Seller_FW5bUYayOLeeb’s post

Hi @Seller_FW5bUYayOLeeb,

I apologize for the delays. There is still a technical issue with this ASIN and I am working with the team to troubleshoot this further. Thanks for your continued patience.

Regards,

- Manny

00
Follow this discussion to be notified of new activity
user profile
Seller_FW5bUYayOLeeb

Repeated Delays in Listing Reinstatement Despite Confirmation

Dear Moderators,

I am writing to express my deep frustration with the lack of progress and clarity regarding my suspended listing for (ASIN: B0032FSDOA). For over two months, my listing has been deactivated, and for the past month, I have received the same response from Amazon multiple times:

"We have started the process of reinstating the product detail page, and it will be active within two business days."

The most recent response from Case ID: 16701135921

This has been promised 8-10 times across various cases, yet nothing has been done.

The issue revolves around Ketoconazole, which is present in my product at less than 1%, making it a cosmetic under FDA guidelines—not an over-the-counter (OTC) drug. Despite providing all the necessary documentation, including:

  • The MOCRA number issued by the FDA: 53-909131-779493 (confirming it as a cosmetic product),
  • A letter from our FDA-approved manufacturing facility, and
  • Full ingredient documentation,

I am still met with the same repetitive responses and no actual resolution.

What makes this even more frustrating is the inconsistency. Other sellers are actively listing similar products containing Ketoconazole—clearly mentioning it in their titles and images—while my compliant listing remains unfairly suspended.

I need clear answers and immediate action:

  • Why has my listing not been reinstated despite repeated confirmations that it would be?
  • Why does Amazon provide conflicting information and fail to resolve this matter, even after all documentation has been submitted?

I have been patient long enough, but this has caused significant harm to my business. I expect this matter to be addressed immediately, and I am happy to provide additional documentation if required. However, I cannot continue to accept the repeated delays and lack of follow-through from Amazon.

Kind regards

@Danny_Amazon @Manny_Amazon @Rose_Amazon @Cooper_Amazon @Glenn_Amazon @Michelle_Amazon @CR_Amazon @Jameson_Amazon @Blake_Amazon @Jim_Amazon @Dougal_Amazon @Quincy_Amazon @Steve_Amazon@Joey_Amazon @priscilla_amazon@LeviDylan_Amazon @Sandy_Amazon

78 views
23 replies
Create and manage listings
Tags:ASIN, Compliance, Listing deactivated, Product removal, detail page
10
Reply
user profile
Seller_FW5bUYayOLeeb

Repeated Delays in Listing Reinstatement Despite Confirmation

Dear Moderators,

I am writing to express my deep frustration with the lack of progress and clarity regarding my suspended listing for (ASIN: B0032FSDOA). For over two months, my listing has been deactivated, and for the past month, I have received the same response from Amazon multiple times:

"We have started the process of reinstating the product detail page, and it will be active within two business days."

The most recent response from Case ID: 16701135921

This has been promised 8-10 times across various cases, yet nothing has been done.

The issue revolves around Ketoconazole, which is present in my product at less than 1%, making it a cosmetic under FDA guidelines—not an over-the-counter (OTC) drug. Despite providing all the necessary documentation, including:

  • The MOCRA number issued by the FDA: 53-909131-779493 (confirming it as a cosmetic product),
  • A letter from our FDA-approved manufacturing facility, and
  • Full ingredient documentation,

I am still met with the same repetitive responses and no actual resolution.

What makes this even more frustrating is the inconsistency. Other sellers are actively listing similar products containing Ketoconazole—clearly mentioning it in their titles and images—while my compliant listing remains unfairly suspended.

I need clear answers and immediate action:

  • Why has my listing not been reinstated despite repeated confirmations that it would be?
  • Why does Amazon provide conflicting information and fail to resolve this matter, even after all documentation has been submitted?

I have been patient long enough, but this has caused significant harm to my business. I expect this matter to be addressed immediately, and I am happy to provide additional documentation if required. However, I cannot continue to accept the repeated delays and lack of follow-through from Amazon.

Kind regards

@Danny_Amazon @Manny_Amazon @Rose_Amazon @Cooper_Amazon @Glenn_Amazon @Michelle_Amazon @CR_Amazon @Jameson_Amazon @Blake_Amazon @Jim_Amazon @Dougal_Amazon @Quincy_Amazon @Steve_Amazon@Joey_Amazon @priscilla_amazon@LeviDylan_Amazon @Sandy_Amazon

Create and manage listings
Tags:ASIN, Compliance, Listing deactivated, Product removal, detail page
10
78 views
23 replies
Reply
user profile

Repeated Delays in Listing Reinstatement Despite Confirmation

by Seller_FW5bUYayOLeeb

Dear Moderators,

I am writing to express my deep frustration with the lack of progress and clarity regarding my suspended listing for (ASIN: B0032FSDOA). For over two months, my listing has been deactivated, and for the past month, I have received the same response from Amazon multiple times:

"We have started the process of reinstating the product detail page, and it will be active within two business days."

The most recent response from Case ID: 16701135921

This has been promised 8-10 times across various cases, yet nothing has been done.

The issue revolves around Ketoconazole, which is present in my product at less than 1%, making it a cosmetic under FDA guidelines—not an over-the-counter (OTC) drug. Despite providing all the necessary documentation, including:

  • The MOCRA number issued by the FDA: 53-909131-779493 (confirming it as a cosmetic product),
  • A letter from our FDA-approved manufacturing facility, and
  • Full ingredient documentation,

I am still met with the same repetitive responses and no actual resolution.

What makes this even more frustrating is the inconsistency. Other sellers are actively listing similar products containing Ketoconazole—clearly mentioning it in their titles and images—while my compliant listing remains unfairly suspended.

I need clear answers and immediate action:

  • Why has my listing not been reinstated despite repeated confirmations that it would be?
  • Why does Amazon provide conflicting information and fail to resolve this matter, even after all documentation has been submitted?

I have been patient long enough, but this has caused significant harm to my business. I expect this matter to be addressed immediately, and I am happy to provide additional documentation if required. However, I cannot continue to accept the repeated delays and lack of follow-through from Amazon.

Kind regards

@Danny_Amazon @Manny_Amazon @Rose_Amazon @Cooper_Amazon @Glenn_Amazon @Michelle_Amazon @CR_Amazon @Jameson_Amazon @Blake_Amazon @Jim_Amazon @Dougal_Amazon @Quincy_Amazon @Steve_Amazon@Joey_Amazon @priscilla_amazon@LeviDylan_Amazon @Sandy_Amazon

Create and manage listings
Tags:ASIN, Compliance, Listing deactivated, Product removal, detail page
10
78 views
23 replies
Reply
23 replies
23 replies
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user profile
Seller_FW5bUYayOLeeb
In reply to: Seller_FW5bUYayOLeeb’s post

Please take a look

@Danny_Amazon @Manny_Amazon @Rose_Amazon @Cooper_Amazon @Glenn_Amazon @Michelle_Amazon @CR_Amazon @Jameson_Amazon @Blake_Amazon @Jim_Amazon @Dougal_Amazon @Quincy_Amazon @Steve_Amazon@Joey_Amazon @priscilla_amazon@LeviDylan_Amazon @Sandy_Amazon

10
user profile
Seller_FW5bUYayOLeeb
In reply to: Seller_FW5bUYayOLeeb’s post

@Danny_Amazon @Manny_Amazon @Rose_Amazon @Cooper_Amazon @Glenn_Amazon @Michelle_Amazon @CR_Amazon @Jameson_Amazon @Blake_Amazon @Jim_Amazon @Dougal_Amazon @Quincy_Amazon @Steve_Amazon@Joey_Amazon @priscilla_amazon@LeviDylan_Amazon @Sandy_Amazon @Emet_Amazon @April_Amazon

20
user profile
Manny_Amazon
In reply to: Seller_FW5bUYayOLeeb’s post

Hello @Seller_FW5bUYayOLeeb,

Thanks for posting to the Forums. I've gone ahead and contacted my partner team and requested their assistance with reviewing this issue. I'll follow up as soon as I hear back from the team.

Regards,

- Manny

20
user profile
Seller_FW5bUYayOLeeb
In reply to: Manny_Amazon’s post

Hi @Manny_Amazon it was supposed to be reinstated within 24 hours but its been 5 days. This is what we are facing from past few months, we get this response that it will be reinstated in 2 days but it never happens.

30
user profile
Seller_FW5bUYayOLeeb
In reply to: Manny_Amazon’s post

Hi @Manny_Amazon

Please update when this listing will get reinstated? You mentioned more than a week ago that it’s reinstated and would take up to 24 hours to update, but it’s been more than a week, and it’s still not reinstated.

10
user profile
Manny_Amazon
In reply to: Seller_FW5bUYayOLeeb’s post

Hi @Seller_FW5bUYayOLeeb,

I understand the frustration and thank you for your continued patience. It has been identified there is a technical issue with ASIN reinstatement which is the reason for these delays. The partner team is looking into this and I am pushing for regular updates.

Regards,

- Manny

10
user profile
Seller_FW5bUYayOLeeb
In reply to: Manny_Amazon’s post

Thank you @Manny_Amazon for looking into this issue, please help us resolve this issue as soon as possible. We are also not getting any response on our case from the support team. It is in pending for more than 3 weeks. Initially they said it will take 10 business days but still no response from them even after 3 weeks.

20
user profile
Seller_FW5bUYayOLeeb
In reply to: Manny_Amazon’s post

Hi @Manny_Amazon

When can we have any update?

00
user profile
Seller_FW5bUYayOLeeb
In reply to: Manny_Amazon’s post

Hi @Manny_Amazon

Please let us know when will we have any update on this issue?

00
user profile
Manny_Amazon
In reply to: Seller_FW5bUYayOLeeb’s post

Hi @Seller_FW5bUYayOLeeb,

I apologize for the delays. There is still a technical issue with this ASIN and I am working with the team to troubleshoot this further. Thanks for your continued patience.

Regards,

- Manny

00
Follow this discussion to be notified of new activity
user profile
Seller_FW5bUYayOLeeb
In reply to: Seller_FW5bUYayOLeeb’s post

Please take a look

@Danny_Amazon @Manny_Amazon @Rose_Amazon @Cooper_Amazon @Glenn_Amazon @Michelle_Amazon @CR_Amazon @Jameson_Amazon @Blake_Amazon @Jim_Amazon @Dougal_Amazon @Quincy_Amazon @Steve_Amazon@Joey_Amazon @priscilla_amazon@LeviDylan_Amazon @Sandy_Amazon

10
user profile
Seller_FW5bUYayOLeeb
In reply to: Seller_FW5bUYayOLeeb’s post

Please take a look

@Danny_Amazon @Manny_Amazon @Rose_Amazon @Cooper_Amazon @Glenn_Amazon @Michelle_Amazon @CR_Amazon @Jameson_Amazon @Blake_Amazon @Jim_Amazon @Dougal_Amazon @Quincy_Amazon @Steve_Amazon@Joey_Amazon @priscilla_amazon@LeviDylan_Amazon @Sandy_Amazon

10
Reply
user profile
Seller_FW5bUYayOLeeb
In reply to: Seller_FW5bUYayOLeeb’s post

@Danny_Amazon @Manny_Amazon @Rose_Amazon @Cooper_Amazon @Glenn_Amazon @Michelle_Amazon @CR_Amazon @Jameson_Amazon @Blake_Amazon @Jim_Amazon @Dougal_Amazon @Quincy_Amazon @Steve_Amazon@Joey_Amazon @priscilla_amazon@LeviDylan_Amazon @Sandy_Amazon @Emet_Amazon @April_Amazon

20
user profile
Seller_FW5bUYayOLeeb
In reply to: Seller_FW5bUYayOLeeb’s post

@Danny_Amazon @Manny_Amazon @Rose_Amazon @Cooper_Amazon @Glenn_Amazon @Michelle_Amazon @CR_Amazon @Jameson_Amazon @Blake_Amazon @Jim_Amazon @Dougal_Amazon @Quincy_Amazon @Steve_Amazon@Joey_Amazon @priscilla_amazon@LeviDylan_Amazon @Sandy_Amazon @Emet_Amazon @April_Amazon

20
Reply
user profile
Manny_Amazon
In reply to: Seller_FW5bUYayOLeeb’s post

Hello @Seller_FW5bUYayOLeeb,

Thanks for posting to the Forums. I've gone ahead and contacted my partner team and requested their assistance with reviewing this issue. I'll follow up as soon as I hear back from the team.

Regards,

- Manny

20
user profile
Manny_Amazon
In reply to: Seller_FW5bUYayOLeeb’s post

Hello @Seller_FW5bUYayOLeeb,

Thanks for posting to the Forums. I've gone ahead and contacted my partner team and requested their assistance with reviewing this issue. I'll follow up as soon as I hear back from the team.

Regards,

- Manny

20
Reply
user profile
Seller_FW5bUYayOLeeb
In reply to: Manny_Amazon’s post

Hi @Manny_Amazon it was supposed to be reinstated within 24 hours but its been 5 days. This is what we are facing from past few months, we get this response that it will be reinstated in 2 days but it never happens.

30
user profile
Seller_FW5bUYayOLeeb
In reply to: Manny_Amazon’s post

Hi @Manny_Amazon it was supposed to be reinstated within 24 hours but its been 5 days. This is what we are facing from past few months, we get this response that it will be reinstated in 2 days but it never happens.

30
Reply
user profile
Seller_FW5bUYayOLeeb
In reply to: Manny_Amazon’s post

Hi @Manny_Amazon

Please update when this listing will get reinstated? You mentioned more than a week ago that it’s reinstated and would take up to 24 hours to update, but it’s been more than a week, and it’s still not reinstated.

10
user profile
Seller_FW5bUYayOLeeb
In reply to: Manny_Amazon’s post

Hi @Manny_Amazon

Please update when this listing will get reinstated? You mentioned more than a week ago that it’s reinstated and would take up to 24 hours to update, but it’s been more than a week, and it’s still not reinstated.

10
Reply
user profile
Manny_Amazon
In reply to: Seller_FW5bUYayOLeeb’s post

Hi @Seller_FW5bUYayOLeeb,

I understand the frustration and thank you for your continued patience. It has been identified there is a technical issue with ASIN reinstatement which is the reason for these delays. The partner team is looking into this and I am pushing for regular updates.

Regards,

- Manny

10
user profile
Manny_Amazon
In reply to: Seller_FW5bUYayOLeeb’s post

Hi @Seller_FW5bUYayOLeeb,

I understand the frustration and thank you for your continued patience. It has been identified there is a technical issue with ASIN reinstatement which is the reason for these delays. The partner team is looking into this and I am pushing for regular updates.

Regards,

- Manny

10
Reply
user profile
Seller_FW5bUYayOLeeb
In reply to: Manny_Amazon’s post

Thank you @Manny_Amazon for looking into this issue, please help us resolve this issue as soon as possible. We are also not getting any response on our case from the support team. It is in pending for more than 3 weeks. Initially they said it will take 10 business days but still no response from them even after 3 weeks.

20
user profile
Seller_FW5bUYayOLeeb
In reply to: Manny_Amazon’s post

Thank you @Manny_Amazon for looking into this issue, please help us resolve this issue as soon as possible. We are also not getting any response on our case from the support team. It is in pending for more than 3 weeks. Initially they said it will take 10 business days but still no response from them even after 3 weeks.

20
Reply
user profile
Seller_FW5bUYayOLeeb
In reply to: Manny_Amazon’s post

Hi @Manny_Amazon

When can we have any update?

00
user profile
Seller_FW5bUYayOLeeb
In reply to: Manny_Amazon’s post

Hi @Manny_Amazon

When can we have any update?

00
Reply
user profile
Seller_FW5bUYayOLeeb
In reply to: Manny_Amazon’s post

Hi @Manny_Amazon

Please let us know when will we have any update on this issue?

00
user profile
Seller_FW5bUYayOLeeb
In reply to: Manny_Amazon’s post

Hi @Manny_Amazon

Please let us know when will we have any update on this issue?

00
Reply
user profile
Manny_Amazon
In reply to: Seller_FW5bUYayOLeeb’s post

Hi @Seller_FW5bUYayOLeeb,

I apologize for the delays. There is still a technical issue with this ASIN and I am working with the team to troubleshoot this further. Thanks for your continued patience.

Regards,

- Manny

00
user profile
Manny_Amazon
In reply to: Seller_FW5bUYayOLeeb’s post

Hi @Seller_FW5bUYayOLeeb,

I apologize for the delays. There is still a technical issue with this ASIN and I am working with the team to troubleshoot this further. Thanks for your continued patience.

Regards,

- Manny

00
Reply
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