Dear Moderators,

I am writing to express my deep frustration with the lack of progress and clarity regarding my suspended listing for (ASIN: B0032FSDOA). For over two months, my listing has been deactivated, and for the past month, I have received the same response from Amazon multiple times:

"We have started the process of reinstating the product detail page, and it will be active within two business days."

The most recent response from Case ID: 16701135921

This has been promised 8-10 times across various cases, yet nothing has been done.

The issue revolves around Ketoconazole, which is present in my product at less than 1%, making it a cosmetic under FDA guidelines—not an over-the-counter (OTC) drug. Despite providing all the necessary documentation, including:

• The MOCRA number issued by the FDA: 53-909131-779493 (confirming it as a cosmetic product),
• A letter from our FDA-approved manufacturing facility, and
• Full ingredient documentation,

I am still met with the same repetitive responses and no actual resolution.

What makes this even more frustrating is the inconsistency. Other sellers are actively listing similar products containing Ketoconazole—clearly mentioning it in their titles and images—while my compliant listing remains unfairly suspended.

I need clear answers and immediate action:

• Why has my listing not been reinstated despite repeated confirmations that it would be?
• Why does Amazon provide conflicting information and fail to resolve this matter, even after all documentation has been submitted?

I have been patient long enough, but this has caused significant harm to my business. I expect this matter to be addressed immediately, and I am happy to provide additional documentation if required. However, I cannot continue to accept the repeated delays and lack of follow-through from Amazon.

Kind regards

@Danny_Amazon @Manny_Amazon @Rose_Amazon @Cooper_Amazon @Glenn_Amazon @Michelle_Amazon @CR_Amazon @Jameson_Amazon @Blake_Amazon @Jim_Amazon @Dougal_Amazon @Quincy_Amazon @Steve_Amazon@Joey_Amazon @priscilla_amazon@LeviDylan_Amazon @Sandy_Amazon