human being, customer service
Has anyone been able to chat or speak with a human being at Amazon? Im new to Amazon selling and have some questions about billing and more. I've never used a service that actively denied my existence before.
human being, customer service
Has anyone been able to chat or speak with a human being at Amazon? Im new to Amazon selling and have some questions about billing and more. I've never used a service that actively denied my existence before.
10 replies
Seller_OvL8C4BJWiuS9
There is no chat or phone number. Do you have a professional account? you can request a call with the call me now button if you do. Otherwise, you can ask your questions here and someone maybe able to help you.
Seller_gC8zhroXlURLU
you're probably not married otherwise you'd be used to "denied my existence"!
There are plenty of "human" Amazon consultants out there and you might find one who will give you a free or low cost short consultation.
Amazon works hard to take the "human" out of the equation.
Seller_7LrAV0m5llaI7
Yes, they usually call me when they think i'm screwing up and get some bogus account health violations, and then I have to explain to them how i'm not screwing up and have followed policy, and then they actively deny that, and say there is nothing they can do, so then I have to get the executive seller support team involved to resolve the situation.
Steve_Amazon
Hi @Seller_Z774kdozMXBcl,
Steve from Amazon here, welcome to Selling with Amazon and to the Forums. Generally, the best and fastest way to get in touch with Seller Support is to create a case by clicking "Help" in the upper right hand corner of Seller Central. Be sure to provide as much detail in your initial outreach to get the quickest resolution.
You can also reach out here in the Forums and depending on the type of issue or question, there is a whole community of amazing sellers in the Forums that may jump in and help provide guidance and suggestions. We also have Community Manager like myself that are here to help however we can.
If you would like to share the questions that you have here I am happy to help provide answers and resources for you.
Thanks,
Steve
Seller_ltCZpAjKNrWMr
Hi Steve, as someone who is used to getting help at amazon, for some reason I am suddenly unable to start a new case log, I can review past ones just fine, but if I click on help, there are just a load of automated responses and not that allow to speak to a human.
Steve_Amazon
Hi @Seller_ltCZpAjKNrWMr,
Thanks for reaching out. I have followed up with you on your original post here. We will use that thread as the main point on contact for this issue.
Thanks,
Steve
