Packages delivered but not received?
Lately, I've been getting a lot of customers saying they never received their package even though USPS marked them Delivered. A few were also delayed in transit and one sent back to sender. I've never had this issue since opening my shop but it seems to be happening all at once for the month of July. Is this happening to anyone else?
Packages delivered but not received?
Lately, I've been getting a lot of customers saying they never received their package even though USPS marked them Delivered. A few were also delayed in transit and one sent back to sender. I've never had this issue since opening my shop but it seems to be happening all at once for the month of July. Is this happening to anyone else?
32 replies
Seller_BLdLaOgNaGxZo
And in case anyone is wondering, I did purchase all of my labels thru Amazon.
Seller_fzEIQXy2unKdX
Hi, I don't understand when people say that they purchase labels through Amazon.
Do you store inventory on Amazon and make the product Seller Fulfilled instead of Amazon fulfilled? If yes, why you do so? What's the benefit? Could you please help me understand?
Seller_BLdLaOgNaGxZo
I ship out my own products which allows me to purchase carrier shipping labels thru Amazon instead of at the post office.
Seller_fzEIQXy2unKdX
It means the inventory is stored at your warehouse. When an order comes, you buy Amazon shipping. Then Amazon representatives come to pick and fulfill the order. Correct?
Seller_pv1wH9VIHo8QW
when you purchase shipping through amazon, if the item is marked delivered they protect you and a non-delivery refund for a delivered item comes out of their pocket. if you DON'T purchase through amazon then they are going to take the refund out of your funds even if the post office says delivered.
Seller_xouAbPXPlUfbu
Wait, what? Sorry if this is snarky but you are selling on Amazon and don't know you can/should purchase your postage through Amazon?
I am worried for you big time as this is one of the most basic functions of being a seller.
Are you only FBA?
Seller_nRFmxiQg4EGrw
If you fulfill orders yourself (rather than FBA), when you ship the item you have two choices:
Enter a tracking number from a label you purchased elsewhere (either online, or at the post office/USP/FedEx store)
or
Buy a label using Amazon's "Buy Shipping", which automatically enters the tracking info, and provides coverage in cases of Item not Received complaints.
Seller_nRFmxiQg4EGrw
Then it's simple; instruct the customers to file an A-Z for Item Not Received and let Amazon handle it.
(this is assuming that besides buying the label on Amazon, you shipped on time and have a scan showing that you did so)
Seller_IFRrkIcoHoGF8
most of the time its the customer lying and scamming to get free items. Before you give anything away for free, double check, investigate with the carrier first. If the carrier has proof of successfully delivered then the customer is lying. Tell them to go file an A TO Z claim for item not received. When amazon sees you shipped on time and purchased the shipping on the platform- your claims protected= you shouldn't lose.
customers will forever lie. Always look for the proof.
Seller_IFRrkIcoHoGF8
This has happened to me up to 4 times in 1 day. 4 different customers, allllllll lied. One even made up a CRAZY story about how they have VIDEO FOOTAGE of a government postal USPS worker putting in the package in the mailbox and then removing it, as if the mail man was the one stealing packages! I responded by asking the customer to send the video footage because we show successfully delivery- so we can help you.
and guess what???? POOF! The customer backed off and disappeared. I sent him message template asking for the video so we can help him- for the next week and GUESS WHAT??? He never responded back with the so called video. So no free stuff for him. People have huge audacity now a days. Always look for the proof.
Seller_ynT9EBcDZ6aY3
If you shipped it on promisse time and get there on promisse time, just open SAFE-T CLAIM and that's all.
