No Seller Support From Amazon
My account is deactivated. I have already completed my video verification and provided all relevant documents. But after video verification, I received an email that my provided documentation is forged or manipulated. What documentation do they want me to provide. I Submitted appeals many times in seller central, provided updated invoices again but still account is deactivated, and I am getting message that we don't have enough information to activate your account. I am a new seller and there is no support from Amazon Seller Support team this is very frustrating, there is no option of seller support in the seller central page, and no one is replying to my emails and when I try to contact them they just redirect me to New submission page. I mean come on, at least tell me what do you want from me? I am a beginner, and I don't even know what to do next and what documents do you want me to provide. Would I have to book another appointment, or would I have to provide additional documents? If yes, where should I upload those documents? Very Disappointed my investment is stuck and no one is bothering to help me. @Julia_Amazon@Winston_Amazon@Maja_Amazon
No Seller Support From Amazon
My account is deactivated. I have already completed my video verification and provided all relevant documents. But after video verification, I received an email that my provided documentation is forged or manipulated. What documentation do they want me to provide. I Submitted appeals many times in seller central, provided updated invoices again but still account is deactivated, and I am getting message that we don't have enough information to activate your account. I am a new seller and there is no support from Amazon Seller Support team this is very frustrating, there is no option of seller support in the seller central page, and no one is replying to my emails and when I try to contact them they just redirect me to New submission page. I mean come on, at least tell me what do you want from me? I am a beginner, and I don't even know what to do next and what documents do you want me to provide. Would I have to book another appointment, or would I have to provide additional documents? If yes, where should I upload those documents? Very Disappointed my investment is stuck and no one is bothering to help me. @Julia_Amazon@Winston_Amazon@Maja_Amazon
0 replies
Micah_Amazon
Hello @Seller_sJlBy1UrqUMhF,
Thank you for your post. To maintain a trusted store for buyers and sellers, we need to verify the information that you provided during registration. Here you can find information on the global seller identity verification process and the documents that you have to provide to create and verify your selling on Amazon account.
In your notification from Amazon, the way to appeal and submit the correct documents is outlined.
Please let me know if you need any additional support. You can also open a seller support case for additional guidance.
Cheers,
Micah
