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583K members
3.4K discussions
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Seller_QG4jZ9Z2z69rD

Utility Bill Verification

Hi,

I have been submitting a bill for verification as required by amazon.

Previously I had other address for which I did not have any utility bill so I changed my address for which I have utility bill. After changing of address amazon dispatched my post card for OTP and upon entering it my address got verified.

Now I am submitting a utility bill which matches to the business address mentioned on seller central and still my utility bill is rejecting in 5 to 10 minutes of uploading.

Please guide me what can I do.

Thanks in advance

113 views
7 replies
Account Health
Tags:Account Health
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user profile
Seller_QG4jZ9Z2z69rD

Utility Bill Verification

Hi,

I have been submitting a bill for verification as required by amazon.

Previously I had other address for which I did not have any utility bill so I changed my address for which I have utility bill. After changing of address amazon dispatched my post card for OTP and upon entering it my address got verified.

Now I am submitting a utility bill which matches to the business address mentioned on seller central and still my utility bill is rejecting in 5 to 10 minutes of uploading.

Please guide me what can I do.

Thanks in advance

113 views
7 replies
Account Health
Tags:Account Health
00
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0 replies
user profile
Seller_OvL8C4BJWiuS9
In reply to: Seller_QG4jZ9Z2z69rD’s post

Does all the information match EXACTLY? Name and address have to be exactly the same as to what you used for your Amazon account.

For example: Doe's market 123 Smith Rd, is not the same as Doe's Market 123 Smith Road.

20
user profile
Seller_LImVvUWeyiCfQ
In reply to: Seller_QG4jZ9Z2z69rD’s post

user profile
Seller_QG4jZ9Z2z69rD
It is a authentic bill downloaded by my service providers website
View post

Print the bill, scan it or take a photo and submit that rather than the one downloaded directly from the provider's website. Those sometimes contain metadata that the Amazon bots don't like.

00
user profile
Danny_Amazon
In reply to: Seller_QG4jZ9Z2z69rD’s post

Hello @Seller_QG4jZ9Z2z69rD- thank you for posting this situation for the community here to weigh in on.

I know that this situation can be frustrating. Please do see the document requirements for utility bills on this page to confirm if the documents submitted meet all criteria. The team reviews these using investigation techniques and checks that are not shared, even internally.

Submitting to that team will be your only path to submit documentation for review.

I appreciate your understanding.

00
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Seller_QG4jZ9Z2z69rD

Utility Bill Verification

Hi,

I have been submitting a bill for verification as required by amazon.

Previously I had other address for which I did not have any utility bill so I changed my address for which I have utility bill. After changing of address amazon dispatched my post card for OTP and upon entering it my address got verified.

Now I am submitting a utility bill which matches to the business address mentioned on seller central and still my utility bill is rejecting in 5 to 10 minutes of uploading.

Please guide me what can I do.

Thanks in advance

113 views
7 replies
Account Health
Tags:Account Health
00
Reply
user profile
Seller_QG4jZ9Z2z69rD

Utility Bill Verification

Hi,

I have been submitting a bill for verification as required by amazon.

Previously I had other address for which I did not have any utility bill so I changed my address for which I have utility bill. After changing of address amazon dispatched my post card for OTP and upon entering it my address got verified.

Now I am submitting a utility bill which matches to the business address mentioned on seller central and still my utility bill is rejecting in 5 to 10 minutes of uploading.

Please guide me what can I do.

Thanks in advance

113 views
7 replies
Account Health
Tags:Account Health
00
Reply
user profile

Utility Bill Verification

by Seller_QG4jZ9Z2z69rD

Hi,

I have been submitting a bill for verification as required by amazon.

Previously I had other address for which I did not have any utility bill so I changed my address for which I have utility bill. After changing of address amazon dispatched my post card for OTP and upon entering it my address got verified.

Now I am submitting a utility bill which matches to the business address mentioned on seller central and still my utility bill is rejecting in 5 to 10 minutes of uploading.

Please guide me what can I do.

Thanks in advance

Account Health
Tags:Account Health
00
113 views
7 replies
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Seller_OvL8C4BJWiuS9
In reply to: Seller_QG4jZ9Z2z69rD’s post

Does all the information match EXACTLY? Name and address have to be exactly the same as to what you used for your Amazon account.

For example: Doe's market 123 Smith Rd, is not the same as Doe's Market 123 Smith Road.

20
user profile
Seller_LImVvUWeyiCfQ
In reply to: Seller_QG4jZ9Z2z69rD’s post

user profile
Seller_QG4jZ9Z2z69rD
It is a authentic bill downloaded by my service providers website
View post

Print the bill, scan it or take a photo and submit that rather than the one downloaded directly from the provider's website. Those sometimes contain metadata that the Amazon bots don't like.

00
user profile
Danny_Amazon
In reply to: Seller_QG4jZ9Z2z69rD’s post

Hello @Seller_QG4jZ9Z2z69rD- thank you for posting this situation for the community here to weigh in on.

I know that this situation can be frustrating. Please do see the document requirements for utility bills on this page to confirm if the documents submitted meet all criteria. The team reviews these using investigation techniques and checks that are not shared, even internally.

Submitting to that team will be your only path to submit documentation for review.

I appreciate your understanding.

00
There are no more posts to display
user profile
Seller_OvL8C4BJWiuS9
In reply to: Seller_QG4jZ9Z2z69rD’s post

Does all the information match EXACTLY? Name and address have to be exactly the same as to what you used for your Amazon account.

For example: Doe's market 123 Smith Rd, is not the same as Doe's Market 123 Smith Road.

20
user profile
Seller_OvL8C4BJWiuS9
In reply to: Seller_QG4jZ9Z2z69rD’s post

Does all the information match EXACTLY? Name and address have to be exactly the same as to what you used for your Amazon account.

For example: Doe's market 123 Smith Rd, is not the same as Doe's Market 123 Smith Road.

20
Reply
user profile
Seller_LImVvUWeyiCfQ
In reply to: Seller_QG4jZ9Z2z69rD’s post

user profile
Seller_QG4jZ9Z2z69rD
It is a authentic bill downloaded by my service providers website
View post

Print the bill, scan it or take a photo and submit that rather than the one downloaded directly from the provider's website. Those sometimes contain metadata that the Amazon bots don't like.

00
user profile
Seller_LImVvUWeyiCfQ
In reply to: Seller_QG4jZ9Z2z69rD’s post

user profile
Seller_QG4jZ9Z2z69rD
It is a authentic bill downloaded by my service providers website
View post

Print the bill, scan it or take a photo and submit that rather than the one downloaded directly from the provider's website. Those sometimes contain metadata that the Amazon bots don't like.

00
Reply
user profile
Danny_Amazon
In reply to: Seller_QG4jZ9Z2z69rD’s post

Hello @Seller_QG4jZ9Z2z69rD- thank you for posting this situation for the community here to weigh in on.

I know that this situation can be frustrating. Please do see the document requirements for utility bills on this page to confirm if the documents submitted meet all criteria. The team reviews these using investigation techniques and checks that are not shared, even internally.

Submitting to that team will be your only path to submit documentation for review.

I appreciate your understanding.

00
user profile
Danny_Amazon
In reply to: Seller_QG4jZ9Z2z69rD’s post

Hello @Seller_QG4jZ9Z2z69rD- thank you for posting this situation for the community here to weigh in on.

I know that this situation can be frustrating. Please do see the document requirements for utility bills on this page to confirm if the documents submitted meet all criteria. The team reviews these using investigation techniques and checks that are not shared, even internally.

Submitting to that team will be your only path to submit documentation for review.

I appreciate your understanding.

00
Reply
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