Didn't Approve Purchase -LIES
How does Amazon dare to allow buyers to claim they did not approve a purchase and the charge seller's the return shipping costs. This is incredible! If a buyer didn't make the purchase then clearly they are (lying) or their account was hacked. How does Amazon believe it is ok to charge sellers!!!???!!!
Didn't Approve Purchase -LIES
How does Amazon dare to allow buyers to claim they did not approve a purchase and the charge seller's the return shipping costs. This is incredible! If a buyer didn't make the purchase then clearly they are (lying) or their account was hacked. How does Amazon believe it is ok to charge sellers!!!???!!!
0 replies
Danny_Amazon
Hey there @Seller_HCKmA2tMhZ4jE - thanks for looking to the forums for some assistance with this. This return reason is included as there are situations where a customer account witnesses unauthorized activity, which can stem from bad actor behavior, or other, unauthorized members of a household.
I wanted to make sure you had this resource on free returns for seller fulfilled returns handy, as it does touch on this topic, and provide instructions for updating your return settings, if that makes sense for your business. If the ASIN was opted into the program, sellers are unable to deduct the return shipping amount from the refund for in-policy returns, irrespective of the return reason.
The order may also be eligible for a SAFE-T Claim, which you can read more on here.
Thanks,
Danny
