Appeal for Reactivation of Amazon Seller Accounts
I seek assistance with the reactivation of my Amazon seller accounts, associated with two separate legal entities I own, which have been placed on hold due to my mistake related to Amazon's Multiple Account policy.
Background:
I own and operate two distinct companies: one in the USA (Company A) and other in abroad (Company B). These entities cater to different business areas and markets, which is why separate Amazon seller accounts were applied for under each company.
My Second Mistake:
Both accounts were put on hold for Amazon USA because of multiple account violation. . To clarify and resolve this issue, I made a second mistake: i have attempted to close the Amazon account associated with Company A based in USA just to solve the problem for good. However, this action has inadvertently complicated the situation.
Correspondence with Amazon:
In all my communication -which has been happening almost for a year now- , a representative from Amazon’s Account Health Support team keep instructing us to reactivate the Company-A amazon account. This requirement is impossible since i have already closed Company-A Amazon account. I cannot login with that company's email to Amazon since it says "no registered user found with that email".
So there is no active Account related to Company-A. So i do not know what else to be able to activate Company-B amazon USA account.
I am out of ideas so here i am looking for advice. Any help would be greatly appreciated.
Appeal for Reactivation of Amazon Seller Accounts
I seek assistance with the reactivation of my Amazon seller accounts, associated with two separate legal entities I own, which have been placed on hold due to my mistake related to Amazon's Multiple Account policy.
Background:
I own and operate two distinct companies: one in the USA (Company A) and other in abroad (Company B). These entities cater to different business areas and markets, which is why separate Amazon seller accounts were applied for under each company.
My Second Mistake:
Both accounts were put on hold for Amazon USA because of multiple account violation. . To clarify and resolve this issue, I made a second mistake: i have attempted to close the Amazon account associated with Company A based in USA just to solve the problem for good. However, this action has inadvertently complicated the situation.
Correspondence with Amazon:
In all my communication -which has been happening almost for a year now- , a representative from Amazon’s Account Health Support team keep instructing us to reactivate the Company-A amazon account. This requirement is impossible since i have already closed Company-A Amazon account. I cannot login with that company's email to Amazon since it says "no registered user found with that email".
So there is no active Account related to Company-A. So i do not know what else to be able to activate Company-B amazon USA account.
I am out of ideas so here i am looking for advice. Any help would be greatly appreciated.
0 replies
Emet_Amazon
Hello ,Thank you for posting your concerns with a multiple account policy violation.
I own and operate two distinct companies: one in the USA (Company A) and other in abroad (Company B). These entities cater to different business areas and markets, which is why separate Amazon seller accounts were applied for under each company.
Both accounts were put on hold for Amazon USA because of multiple account violation. . To clarify and resolve this issue, I made a second mistake: i have attempted to close the Amazon account associated with Company A based in USA just to solve the problem for good. However, this action has inadvertently complicated the situation.
You mentioned being the owner of each of these stores. Typically, this situation will require each of the stores you own and operate to be in an active and healthy status.
Per our code of conduct help page, we advise that you are welcome to utilize multiple selling with a business need, however per this help page we advise should one account be deactivated they may all be deactivated until the original issue is resolved.
In all my communication -which has been happening almost for a year now- , a representative from Amazon’s Account Health Support team keep instructing us to reactivate the Company-A amazon account. This requirement is impossible since i have already closed Company-A Amazon account. I cannot login with that company's email to Amazon since it says "no registered user found with that email".
Prior to requesting the account be closed, was it deactivated? If the store you tried to close was currently undergoing deactivation, you will not be able to successfully close the store, what this will do is prevent you from signing into the account as it will restrict access or the ability to sign in. Are you aware as to why that store was deactivated?
If you cannot access the store anymore, you will need to use the currently accessible store to appeal the original deactivation, if we cannot resolve the original issue, all stores may remain deactivated.
I would recommend also checking out our seller university video on how to address a multiple account policy violation to help understanding and addressing this issue.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Troy_Amazon
Hi @Seller_OcMUtQClPnish,
Thank you for the updates to your post.
"I am seeking specific steps on how to appeal the original deactivation through the accessible account of Company B, as suggested."
You will want to submit the appeal for Company A though the appeal button within Company B. From the Account Health page you should be seeing a red banner containing a yellow button. Utilize this feature to arrive at the appeals page. From there, you will be able to submit the needed information.
It is critical that you specifically state that you are submitting an appeal for Company A through the Company B account page. You will then need to very clearly state the reason why you no longer have access to Company A. You will then need to provide the information needed for a successful appeal for Company A. If you have questions about those appeal requirements, feel free to share the reason for the activation of the Company A account, and we will assist you as best we can. Once Company A is reinstated, we can then pursue reactivating Company B.
Additionally, please feel free to reach out with any further questions or account updates, and we will assist you as best we can.
Regards,
Troy
