DHL Express Buy Shipping Tracking Numbers are Invalid, can't schedule pick up.
Greetings,
It appears several other sellers are now experiencing a similar issue so hopefully we can expedite a solution if more post. Since Friday, August 8th I have purchased three shipping labels through Amazon Buy Shipping for three different orders and the tracking/WAY Bill numbers are invalid according to DHL. This means that we cannot schedule a pick up, uphold the proposed delivery date nor get a clear workaround. I have created 2 case logs and spoken to Amazon as well as DHL twice about this. If other sellers are experiencing this, please let me know if the issue has been resolved. If anyone from Amazon can comment on the thread to help me further expedite, you're welcome to.
DHL Express Buy Shipping Tracking Numbers are Invalid, can't schedule pick up.
Greetings,
It appears several other sellers are now experiencing a similar issue so hopefully we can expedite a solution if more post. Since Friday, August 8th I have purchased three shipping labels through Amazon Buy Shipping for three different orders and the tracking/WAY Bill numbers are invalid according to DHL. This means that we cannot schedule a pick up, uphold the proposed delivery date nor get a clear workaround. I have created 2 case logs and spoken to Amazon as well as DHL twice about this. If other sellers are experiencing this, please let me know if the issue has been resolved. If anyone from Amazon can comment on the thread to help me further expedite, you're welcome to.
0 replies
Dominic_Amazon
Hi @Seller_UsTlIUd7pjDvW,
Dominic from Amazon here, happy to try to help with this. Can you please provide me with the Case ID's you mentioned?
Best,
Dominic
