Hello there @Seller_IwWixzs24Gz7u

My name is CR and would love to be of assistance. However, I will need to gather some more information for you in order to do so.

Could you provides more details the the issue that you are facing here? If you have not already, the best first step is to open a case directly with Seller Support by following this link. They will be the best to provide you with guidance for your issue.

However, I'll hang tight here should you have more to add.

CR_Amazon