Seeking Guidance on Addressing Fake Reviews from Competitors
Hello Everyone, I am reaching out to seek urgent assistance regarding an ongoing issue with fake reviews that I strongly suspect are being orchestrated by a competitor. I have been diligently reporting these reviews for the past month, and despite my efforts, the problem persists.
The reviews in question encompass both unverified and verified feedback, making it a challenging situation to address. I do not currently have a brand registry, and I am seeking guidance on the most effective steps to combat this issue without it.
I understand the importance of maintaining the credibility of the Amazon review system and would greatly appreciate any advice, insights, or experiences that fellow sellers can share in handling such situations. Specifically, I am interested in:
Effective strategies to remove fake reviews without brand registry.
Channels or contacts within Amazon that can assist in expediting the review removal process.
Best practices to address both unverified and verified fake reviews.
Your prompt assistance and shared knowledge would be invaluable in resolving this matter and ensuring a fair and honest marketplace for all sellers.
Thank you for your time and consideration.
Seeking Guidance on Addressing Fake Reviews from Competitors
Hello Everyone, I am reaching out to seek urgent assistance regarding an ongoing issue with fake reviews that I strongly suspect are being orchestrated by a competitor. I have been diligently reporting these reviews for the past month, and despite my efforts, the problem persists.
The reviews in question encompass both unverified and verified feedback, making it a challenging situation to address. I do not currently have a brand registry, and I am seeking guidance on the most effective steps to combat this issue without it.
I understand the importance of maintaining the credibility of the Amazon review system and would greatly appreciate any advice, insights, or experiences that fellow sellers can share in handling such situations. Specifically, I am interested in:
Effective strategies to remove fake reviews without brand registry.
Channels or contacts within Amazon that can assist in expediting the review removal process.
Best practices to address both unverified and verified fake reviews.
Your prompt assistance and shared knowledge would be invaluable in resolving this matter and ensuring a fair and honest marketplace for all sellers.
Thank you for your time and consideration.
0 replies
Dougal_Amazon
Hello @Seller_g9gM5QQeHX78O,
My name is Dougal from the Community Manager Team and I am guessing you know the process and that a seller posting about a competitor product is considered an Inappropriate product review. My recommendation is to continue to report, but use the verbiage from the link to describe what is taking place in your situation.
Admittedly, I do not have experience submitting these reports so I am hoping some other sellers jump in here yo provide their experiences.
Best, Dougal
Seller_uqHtec9mKV2VD
You won't get any help from Amazon against not FAKE reviews which are basically impossible to remove. They will just template a reply to you. It makes you go to the page to report it, and the page report actually requires a certain number of reports before an investigation can be initiated, so give up.
