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Seller_lCX40xAkSs1xm

How do I offer free returns?

I have attempted to offer free returns to all customers for any reason but customers continue to message me saying they are being charged. How do I fix this?

I have already changed this setting to no avail:

img
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Fulfil orders
Tags:Shipping costs
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Seller_lCX40xAkSs1xm

How do I offer free returns?

I have attempted to offer free returns to all customers for any reason but customers continue to message me saying they are being charged. How do I fix this?

I have already changed this setting to no avail:

img
Fulfil orders
Tags:Shipping costs
20
39 views
1 reply
Reply
1 reply
user profile
Ezra_Amazon
In reply to: Seller_lCX40xAkSs1xm’s post

Hey

have you had a chance to check your Free Returns report to see if all your SKUs are properly enrolled? You can find this in your Return Reports.

However, I'd definitely recommend reaching out to Seller Support with some screenshots. They can take a deeper look at what's happening.

Here's the full help page if you want to review the details: Free returns for seller-fulfilled orders

Thanks, Ezra

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Seller_lCX40xAkSs1xm

How do I offer free returns?

I have attempted to offer free returns to all customers for any reason but customers continue to message me saying they are being charged. How do I fix this?

I have already changed this setting to no avail:

img
39 views
1 reply
Fulfil orders
Tags:Shipping costs
20
Reply
user profile
Seller_lCX40xAkSs1xm

How do I offer free returns?

I have attempted to offer free returns to all customers for any reason but customers continue to message me saying they are being charged. How do I fix this?

I have already changed this setting to no avail:

img
Fulfil orders
Tags:Shipping costs
20
39 views
1 reply
Reply
user profile

How do I offer free returns?

by Seller_lCX40xAkSs1xm

I have attempted to offer free returns to all customers for any reason but customers continue to message me saying they are being charged. How do I fix this?

I have already changed this setting to no avail:

img
Fulfil orders
Tags:Shipping costs
20
39 views
1 reply
Reply
1 reply
1 reply
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user profile
Ezra_Amazon
In reply to: Seller_lCX40xAkSs1xm’s post

Hey

have you had a chance to check your Free Returns report to see if all your SKUs are properly enrolled? You can find this in your Return Reports.

However, I'd definitely recommend reaching out to Seller Support with some screenshots. They can take a deeper look at what's happening.

Here's the full help page if you want to review the details: Free returns for seller-fulfilled orders

Thanks, Ezra

10
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user profile
Ezra_Amazon
In reply to: Seller_lCX40xAkSs1xm’s post

Hey

have you had a chance to check your Free Returns report to see if all your SKUs are properly enrolled? You can find this in your Return Reports.

However, I'd definitely recommend reaching out to Seller Support with some screenshots. They can take a deeper look at what's happening.

Here's the full help page if you want to review the details: Free returns for seller-fulfilled orders

Thanks, Ezra

10
user profile
Ezra_Amazon
In reply to: Seller_lCX40xAkSs1xm’s post

Hey

have you had a chance to check your Free Returns report to see if all your SKUs are properly enrolled? You can find this in your Return Reports.

However, I'd definitely recommend reaching out to Seller Support with some screenshots. They can take a deeper look at what's happening.

Here's the full help page if you want to review the details: Free returns for seller-fulfilled orders

Thanks, Ezra

10
Reply
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