video call appointment section 3
Hello,
I was called to video call appointment to verify identity in accordance with section 3 agreement.
I joined to video call and amazon representative told me “he will ask some documents via mail and sent those documents“ .
I got an e-mail from no-reply@amazon.com about documents but there is no upload or send button at account health page to send documents. Again there is no mentioned e-mail address to sent to.
tell me which e-mail address should I sent to please. Or How to send?
Additionaly,
Amazon requested a video call appointment again today after the video call I made yesterday in accordance with section 3. i got same e-mail and same link to reserve a time. The link I used to make an appointment says "You have either already completed the survey or your session has expired." What should I do?
Thanks
case id: 15932243281, 15938551141
@Cooper_Amazon@Steve_Amazon@Stevie_Amazon@Emet_Amazon@CR_Amazon@Quincy_Amazon
video call appointment section 3
Hello,
I was called to video call appointment to verify identity in accordance with section 3 agreement.
I joined to video call and amazon representative told me “he will ask some documents via mail and sent those documents“ .
I got an e-mail from no-reply@amazon.com about documents but there is no upload or send button at account health page to send documents. Again there is no mentioned e-mail address to sent to.
tell me which e-mail address should I sent to please. Or How to send?
Additionaly,
Amazon requested a video call appointment again today after the video call I made yesterday in accordance with section 3. i got same e-mail and same link to reserve a time. The link I used to make an appointment says "You have either already completed the survey or your session has expired." What should I do?
Thanks
case id: 15932243281, 15938551141
@Cooper_Amazon@Steve_Amazon@Stevie_Amazon@Emet_Amazon@CR_Amazon@Quincy_Amazon
0 replies
April_Amazon
Hello @Seller_dSpSg7q0coEwl,
Thank you for reaching out on the Forums and providing the following information.
I joined to video call and amazon representative told me “he will ask some documents via mail and sent those documents“ .
I got an e-mail from no-reply@amazon.com about documents but there is no upload or send button at account health page to send documents. Again there is no mentioned e-mail address to sent to.
tell me which e-mail address should I sent to please. Or How to send?"
I agree the notification you provided does not provide a way to submit any documentation. Can you provide the latest performance notification you received? I am wondering if there was another message with a path for you?
If not, please share further details so I can pass this to an appropriate team that could provide a way for you to submit the requested documents.
I look forward to your response. The forums community and I are here to support you.
Thank you,
April
April_Amazon
Hello @Seller_dSpSg7q0coEwl
"I got an e-mail from no-reply@amazon.com about documents but there is no upload or send button at account health page to send documents. Again there is no mentioned e-mail address to sent to."
I see you are trying to send some additional information as requested. Have you checked any additional or more recent Performance Notifications for the address information?
Let me know if there is any additional information you may need.
I look forward to your response. Thank you for reaching out on the forums.
April
