Hi,

We are a new registerted seller in Amazon AU.

For Verification purpose they have ask us to submit Utilities bills and we submitted Internet Service and Mobile phone for our company.

Then they rejected and ask us to submit utilities bills again. To further proof our address we also submitted documents from our goverment tax dept and company registra that proof our address. All documents submitted match the company name and address in the seller central.

They still reject without giving us proper reason and continue to ask us to submit as below. All our documents met the requirements stated below

To reactivate your account, please confirm that there is a valid credit card on file and submit the following document:

-- A utility bill for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service.

The document must meet the following requirements:

-- It must contain the following information: your name and address, the service provider's name and additional information such as the date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.

-- Your name and address must be visible and match the name and address that you entered in Seller Central.

-- It must have been issued in the last 90 days.

-- It must be a full page and unobstructed, including the document corners.

-- It must have a high definition and be clear and readable. The required information must be visible and in focus.

-- It must be authentic and unaltered.

-- It must not be protected with a password. You can reupload the same document without the password protection or upload a photo of the document. For security reasons, do not reply to this email with the password.

-- It must not be a screenshot.

-- It must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.

-- It must be a PDF, JPG, PNG, or GIF file.