Help! Two of our LTL shipments $33K value cannot be located - It has been over 100 days - We have proof delivery attached
Hello,
We shipped two LTL shipments (5 pallets total) around August 23, 2024, to ABQ2. After more than a month in transit, the shipments arrived at ABQ2, but no progress was made for weeks. On October 18, 2024, we received an email from Amazon stating that both shipments were being re-routed to HSH1 in California.
Based on the proof of delivery we received from Central Transport, the shipments were delivered to HSH1 on October 22, 2024. However, as of today, no units have been checked in, and the shipments have been marked as "CLOSED" in Seller Central due to the 90-day shipment creation rule.
The total value of these shipments exceeds $33,000, and this delay is causing significant financial strain and stress for our business, especially given that the inventory was prepared specifically for the holiday season. We opened a case, and the response indicated that a specialized team is reviewing the issue, but we have not received updates for over a week. Additionally, we are unable to open an investigation in Seller Central because the shipments show no recorded activity.
We would greatly appreciate any guidance or support to help resolve this issue promptly.
Shipment Details:
- Shipment ID (3 pallets): FBA18C31THM8
- Shipment ID (2 pallets): FBA18BV1KNS4
- Proof of delivery shown below. Red circle are PRO #'s that are from our shipment.
Thank you in advance for your assistance.
Help! Two of our LTL shipments $33K value cannot be located - It has been over 100 days - We have proof delivery attached
Hello,
We shipped two LTL shipments (5 pallets total) around August 23, 2024, to ABQ2. After more than a month in transit, the shipments arrived at ABQ2, but no progress was made for weeks. On October 18, 2024, we received an email from Amazon stating that both shipments were being re-routed to HSH1 in California.
Based on the proof of delivery we received from Central Transport, the shipments were delivered to HSH1 on October 22, 2024. However, as of today, no units have been checked in, and the shipments have been marked as "CLOSED" in Seller Central due to the 90-day shipment creation rule.
The total value of these shipments exceeds $33,000, and this delay is causing significant financial strain and stress for our business, especially given that the inventory was prepared specifically for the holiday season. We opened a case, and the response indicated that a specialized team is reviewing the issue, but we have not received updates for over a week. Additionally, we are unable to open an investigation in Seller Central because the shipments show no recorded activity.
We would greatly appreciate any guidance or support to help resolve this issue promptly.
Shipment Details:
- Shipment ID (3 pallets): FBA18C31THM8
- Shipment ID (2 pallets): FBA18BV1KNS4
- Proof of delivery shown below. Red circle are PRO #'s that are from our shipment.
Thank you in advance for your assistance.
0 replies
Seller_tncoXy8ryDMeH
Hello @Bryce_Amazon @Jameson_Amazon @Sandy_Amazon: Can you look into this for us please?
Christine_Amazon
Hello @Seller_tncoXy8ryDMeH
Christine here from Amazon Forums.
I was checking and there is a case for this issue that are currently under investigation.
Please follow up on the case ID 16742354411
Please know that the team in charge are experiencing some delays in their responses due to the amount of ongoing investigations.
If after this issue is resolved, you still need my help, don't hesitate to reach me out.
Christine.
