Hello @Seller_IgnwaPaX6YCAZ,

Thank you for posting your concerns with an intellectual property complaint.

Seller_IgnwaPaX6YCAZ

Today I received an intellectual complaint and Amazon ask to submit DCMA counter-notice. My Question is that if we lose under the counter notice what would it impact on our account is there any penalty or account deactivation

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As you've mentioned, there was a recent copyright complaint on your account. Since these situations can be rather difficult the navigate, I wanted to offer some guidance for your next steps. if you can share your ASIN, complaint ID, or any related cases with this information, this will help me research the situation further.

When it comes to the use of a DMCA counter notice, these should only be filed if you are 100% confident that there is no infringement. If a counter notice is filed with incorrect information or assertions, it could result in civil or criminal penalties per our DMCA counter notice policy. When this situation occurred, did you receive a performance notification with contact information for the rights owner, and have you attempted to reach out for a retraction?

Retractions are not always granted, if a rights owner feels this is a valid infringement, they are not obligated to respond to any requests. If you are unable to obtain a retraction, or if a counter notice does not fit this situation, per our intellectual property policy for sellers you will need to resolve this externally and may need to involve your legal council.

These are just a few general pieces of guidance, once I have a bit more information on your situation I will be able to provide further support. The forums community and I are here to support you. Please let us know how we can help you from this point forward.

Emet.