I had an order. The customer received it and then told me to return it. Didn't even open the package. Asked me to give her a free return label. Since the return was for personal reasons, the customer was required to cover the cost of the return label. With that, the customer immediately requested an A to Z. Amazon automatically approved the refund. Still won't let me make a safe-t claim. The prompt said "This order is not eligible for SAFE-T claim. Only Seller Fulfilled Prime orders, MFN Prepaid Return Label orders, Easy Ship orders and VAS orders, are eligible for SAFE-T claim. Only Seller Fulfilled Prime orders, MFN Prepaid Return Label orders, Easy Ship orders and VAS orders, are eligible for SAFE-T claims. Please refer to Amazon SAFE-T Claim Policy for more details".

Why is it possible to automatically refund customers without our consent? And why is a refund given to a customer before the customer has even returned the product? And who will bear the loss for us if the customer never returns our products? We are also just a two or three person startup team and every loss is a blow to us. Now we don't know how to solve this problem. Even if I open a CASE, there is no customer service that can help me submit a complaint. Can anyone help me?