I got a email from Amazon activating the account...SURPRISE!!!...The account isn´t activate yet
Hello Amazon´s Seller,
The past March, 16th Finally I got an email from Amazon Support with "Great news" My account is available to sell,.., after I sent personal information, then a explication of what kind of business and finally they asked a business plan, Of course, i sent to them.
SURPRISE! my account isn´t activate yet...
someone have the same issue?
Thanks.
I got a email from Amazon activating the account...SURPRISE!!!...The account isn´t activate yet
Hello Amazon´s Seller,
The past March, 16th Finally I got an email from Amazon Support with "Great news" My account is available to sell,.., after I sent personal information, then a explication of what kind of business and finally they asked a business plan, Of course, i sent to them.
SURPRISE! my account isn´t activate yet...
someone have the same issue?
Thanks.
0 replies
Seller_LImVvUWeyiCfQ
Did you open a case with Seller Support? If so, post the case ID here. You'll probably need a Community Manager's help. If you haven't yet opened a case, do that now.
Stevie_Amazon
Hi there @Seller_bSssNUusMw88Y,
Thank you for utilizing the Seller Forums.
The past March, 16th Finally I got an email from Amazon Support with "Great news" My account is available to sell,.., after I sent personal information, then a explication of what kind of business and finally they asked a business plan, Of course, i sent to them.
SURPRISE! my account isn´t activate yet...
I understand your account has been deactivated and, despite receiving information that it was reactivated, there has not yet been a reactivation.
As @Seller_LImVvUWeyiCfQ has requested, please provide any case IDs you have if possible. Did you receive a performance notification for the reason for the deactivation?
All the best,
Stevie
Seller_bSssNUusMw88Y
Update: April, 10th 2024It´s very frustrating didn´t get an specific answer to a question, the Support of Amazon send what ever they find in manual and don´t read the issue, case or information that i asked.
[Moderator Edit: removed off-topic commentary]
Seller_bSssNUusMw88Y
Update: April, 11th
Finally a person in Amazon´ Support redad the issue and provide information related with the problem, in this answer to me they recognize the problem.
I believe this is the first real step to get a solution.
I´m waiting for new answer because the options that sent to me isn´t available.
Seller_keSnEDesLFVwv
This is bizarrre. What are they really asking?
There has to be some code phrase that they are looking for.. Remember, these are at best instuctions-on-the-bottom-of-the-boot type people or possibly bots. They can't really evaluate a business plan.
OP: is FBA part of your business plan? That might be what they are looking for.
Atlas_Amazon
Hello @Seller_bSssNUusMw88Y
Thank you for continuing to refer to this thread for this situation. I have checked in on your concern and see that it is still under review as of now. We do not have any updates, but are monitoring the situation.
Please continue to refer here any updates that you receive.
Best,
Atlas
Seller_bSssNUusMw88Y
Community,
Unfortunately, Amazon´s customer Service did not answer the issue, there´re no reason for keep inactive the account (At least for me). No messages in Performance notification, a lot of capture sent to the Customer Service (handling by Boots) where show it the only reasonable answer got it.
I have decided close the account in next hours.
Thanks for all support and advice share with me.
