"Customer Reviews with Photos" only showing photos from bad review
Hi everybody, I have been reaching out over the past few months to the Help Team, but despite their best efforts they have been unable to fix this issue:
Only the images from a 1 star review are being displayed in the “customer reviews with photos” carousel, despite the fact that there are other good reviews with photos provided by customers. This negatively impacts my product obviously. Is there a way to have all photos featured? Please assist.
"Customer Reviews with Photos" only showing photos from bad review
Hi everybody, I have been reaching out over the past few months to the Help Team, but despite their best efforts they have been unable to fix this issue:
Only the images from a 1 star review are being displayed in the “customer reviews with photos” carousel, despite the fact that there are other good reviews with photos provided by customers. This negatively impacts my product obviously. Is there a way to have all photos featured? Please assist.
0 replies
Manny_Amazon
Hi @Seller_6gIsAmF6s2L6D,
Thanks for posting your inquiry. Seller Support can assist with reviewing the photo and potentially help with removing it. Please contact them directly via a case. You can share the case ID in this thread, and I'll review to ensure it's being addressed properly.
Regards,
- Manny
