Every time i login is says billing verification required open the case #17630728151 but still no feedback can any one help to resolve the issue
as my first payment was already deducted and also video verification is done but still i am not able to login to my account, every time it is asking me for my billing verification required, cant understand as they have already deducted $39.99 then why amazon is asking for the billing information. and also the support team they have raised the issue with internal specialist and they are doing research on the issue, if they dont have the access then what they are doing and what support they are providing us
Every time i login is says billing verification required open the case #17630728151 but still no feedback can any one help to resolve the issue
as my first payment was already deducted and also video verification is done but still i am not able to login to my account, every time it is asking me for my billing verification required, cant understand as they have already deducted $39.99 then why amazon is asking for the billing information. and also the support team they have raised the issue with internal specialist and they are doing research on the issue, if they dont have the access then what they are doing and what support they are providing us
0 replies
CR_Amazon
Hi there @Seller_4g4CTc2pgZ7R8
My name is CR and wanted to hop in here. I appreciate the case # as well. In taking a quick peek, I can confirm that this has been routed to the appropriate partner team who is looking into this further for you. I see there was an update on the case earlier today, 4/30/2025.
Let's continue to monitor this case, and please know I have this on my radar as well. However, feel free to @ tag me back here if you see an update come through on your end before I do.
CR_Amazon
