Have I screwed up my account forever by using the same IP address?
I have a separate account with a different entity; I'm usually thorough and use a private address VPN to log into the second account so as not to make them connected (in which case every time one is deactivated, the second one would, too, defying the main reason for having 2 in the first places) The other day, I was cavalier about it and accidentally logged in to my second account from the same device without a VPN turned on. Have I formed that unwanted connection forever between the accounts now?
Have I screwed up my account forever by using the same IP address?
I have a separate account with a different entity; I'm usually thorough and use a private address VPN to log into the second account so as not to make them connected (in which case every time one is deactivated, the second one would, too, defying the main reason for having 2 in the first places) The other day, I was cavalier about it and accidentally logged in to my second account from the same device without a VPN turned on. Have I formed that unwanted connection forever between the accounts now?
0 replies
Seller_NbYSGJ8Tehgbv
Fortunately. No.
Amazon actually permits two accounts on the same IP address. The only time you get suspended is if one of those accounts violated some sort of policy.
Emet_Amazon
Hello @Seller_eDe1qcDR5Rrpr,
Thank you for posting your concerns with a multiple account policy issue.
There is a very large number of ways that we identify an associated account, this is much more than simply an IP concern as it could surround the device itself, locations, user permissions as an example. You can see more on this from our seller university video on how to comply with our multiple account policy.
Having multiple accounts is not a violation of our policies, if you have an actual business need to have a different store such as toys and games vs adult products which should not be sold together, or different brands, for this I recommend reviewing our code of conduct-multiple account policy for more details.
You may only maintain one Seller Central account for each region in which you sell unless you have a legitimate business need to open a second account and all of your accounts are in good standing. If any of your accounts are not in good standing, we may deactivate all of your selling accounts until all accounts are in good standing.
Examples of a legitimate business justification include:
- You own multiple brands and maintain separate businesses for each
- You manufacture products for two distinct and separate companies
- You are recruited for an Amazon program that requires separate accounts
Creating a second account to prevent the deactivation of both, could be considered a violation and circumvention of our policies if there is no valid business need for the store.
I would also like to ask if you are currently experiencing a multiple account policy violation that caused the deactivation of your store. If you have, we typically provide two paths to dispute the situation.
The first provided path is to show proof of separation with documents such as contracts, termination, bill of sale or transfer of ownership dated prior to the deactivation. If you are the account owner of both stores, the second path will require the original policy violation to first be addressed before your store would be eligible for reactivation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_eDe1qcDR5Rrpr,
Thank you for posting your follow up information and inquiries.
Our review teams never provide the exact reason connections are made but by logging in even once could create a connection. Even using a VPN, if you are on the same device, it could cause issues.
The account when created was likely already associated to your other store. As mentioned our review teams never disclose their methods for associating accounts but has proven in the past to be extremely accurate. It is safe to assume if you manage multiple accounts, even with different information, there's is likely an established connection. Closing and deleting the store to create a new one would only establish a new connection with the new store.
Regarding having an unconnected account, this is not something we offer. If you operate one store, and it encounters a policy violation, all stores can be deactivated as a result of our multiple account policy. Attempting to avoid or circumvent this will result in a more severe situation, thus it is not advised.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
