Legal action against Amazon Australia
Hi Team,
We are not happy with A to Z claim team response and want to take this matter legally. Is any seller facing similar issue. Please let us know how do we complaint and take this matter to next level beyond A to Z claim team.
Please if any one have more information if you can share.
Legal action against Amazon Australia
Hi Team,
We are not happy with A to Z claim team response and want to take this matter legally. Is any seller facing similar issue. Please let us know how do we complaint and take this matter to next level beyond A to Z claim team.
Please if any one have more information if you can share.
28 replies
Seller_lP8PXj2IznyNh
Dear Seller,
You can appeal the decision of an A-to-Z claim.
To appeal a claim:
From the Performance menu, select A-to-z Guarantee claims.
Click the Option to Appeal tab, find the relevant claim and select Appeal decision.
Enter your comments in the text box and include any new information that may help us learn more about the claim situation.
When you are ready, select Submit.
Help page:https://sellercentral.amazon.com.au/gp/help/help.html?itemID=202041210&language=en_AU&ref=ag_202041210_relt_G1781
(Note: You have 30 calendar days to submit an appeal)
Seller_JhM4c8OhmGU0E
IITSUPPORT agree that the way A-Z operates has got to be borderline ilegal. I dont know exactly what it says in our contracts, but it seems down right crooked for A-Z 1. to be encouraging buyers to make false claims 2. to be refunding Buyers false claims [and then go tell their friends how easy it is to get free stuff from Amazon!]
Seller_LmK4tQjmmeBsW
One more default from Amazon Australia A to Z team. Buyer bought laptop from our store received item and after couple of days contact us to return item saying item was faulty.
We have send msg to buyer to get more information buyer never replied and open A to Z claim that seller was not responding which was totally false information but interesting thing A to Z team have never check evidence of communication send from us to buyer and also never bothered to contact us for our defence comment and given decision in buyer favour.
What does that mean that we are out of pocket of $700 + item was not return to us which is totally unfortunate decision from A to Z team this is completely bullying from A to Z team.
Later we contacted buyer to get more information and buyer told that item was not meeting their expectation which is not our fault. But once again A to Z team decision in buyer favour without even asking seller what actually happened with order.
Seller_JniPEydoDqx86
We have the same story. A-Z simply favor buyers and never check the evidence and condition. We have a buyer claim item arrived EMPTY. Showed him pictures before posting. The buyer THEN claimed item arrived with box but broken and nothing inside. Showed him further evidence. The buyer THEN claimed item did arrived but broken after using. The buyer obviously simply wants to abuse the system and get free stuff and money back.
Another story had another buyer claimed item is faulty. We replied promptly and gave advice for possible solution (headphone connection). WITHOUT A-Z claim and getting reply from buyer, Amazon refund the money and let the buyer keep the item. After contacting Amazon they replied with they uphold their decision without giving reasons.
We have sold numerous items on both Amazon and eBay. The return rate/case on Amazon is close to 10% which absolutely unbelievable and unacceptable because everything we sold is brand new sealed condition. eBay return rate is only close to 1%. The buyers just want to GIVE IT A TRY so they can get their free stuffs and money back and it is EASY for them to do so.
Seller_R61kxDJAkreiq
AtoZ Claim: i have had similar issue. Buyer contacted us that they are going overseas and would like to cancel the order. The order was already dispatched so we contacted buyer stating you can return to sender.Next morning we get AtoZ claim. When we provided all evidence of order being delivered, no review was undertaken just stating"insufficient evidence provided". I kept on going back to customer support asking for direct email address for AtoZ department, so i know how, what and why they make that judgement. I felt like going to Consumer affairs as this process is just unfair and one sided. This again leads to sellers switching to other platforms. Amazon really needs to listen to sellers or else it will loose its business to other competitors. It does not realise power of social media.
Seller_KAktmEcCR92pg
beat this…
buyer win the claim despite australia post tracking and their investigation show the item has been delivered
Seller_l3jmAzRMMoWfS
HI I am facing slimier issues , I could not list my product on the AZ, and they start charge me, they don’t have any responsibility, they start charge me second month again with out me list any thing to sell, they just suck you in and charge you, they bunch of bad people, I will take legal action against them.
thank you
Seller_H6ERwr5fXpMn4
Someone should lay a complaint with the ACCC.
Seller_JniPEydoDqx86
Here is another funny one. Buyer claimed different format of charging cable (USB 2.0 instead USB3.0) included in the box so he cannot charge. How could that even be possible? A manufacturer would just produce 1 USB 2.0 in error for the whole production line so it is used to fit into an USB 3.0 device that would not totally charge? But in the end what could you do to prevent this type of obvious BS?
The most funny case so far is one of my case stated above. Buyer firstly claimed item arrived but too light and he thinks it has problem in it. So he opened up and said it is empty inside the parcel. Showed him pictures before posting and the weight during transit by Post office and asked him to contact AP. The buyer then claimed the item arrived but parcel is damaged and broken so someone might steal from it. By this point you would obviously know its previous reason “box too light and how he carefully opened up and it is empty inside” pretty much is a lie. THEN showed him further evidence and asked him to contact AP for further detail which he never did the whole time because he knew there is nothing wrong to it. He THEN said “oh after few days I finally receive it but item is broken after using”. WTH was that “SOMEONE STOLE MY ITEM” part and how do you even get a damaged parcel and saw it is broken inside? After few days he file an A-Z claimed item arrive LATE (another BS the tracking showed it’s delivered within 2 business days) and item damaged.
I have reported the buyer each time to Amazon. They just ignore, ignore and ignore. And let the buyer comes back to us with new excuse for return each time for the very same order.
Seller_JniPEydoDqx86
Up until today we still get PM’s from this buyer and he even left a false negative feedback to us. Each time I have stated all the quotes he made as above and try to reason this to Amazon. Everything can be either confirmed by us or Australia Post. We still don’t see Amazon’s action to it. Every false statement is made by the buyer and it is so obvious.
