Hi everyone,

I'm reaching out to see if anyone else has experienced a similar issue, and to kindly request assistance from an Amazon Australia moderator if possible.

Our FBA shipment containing 500 units of our product was delivered to the Amazon Fulfillment Center on March 8. We have confirmed proof of delivery from the carrier, yet the shipment has still not been checked in, and it has now been over 6 weeks.

We've contacted Seller Support multiple times (Case ID: 2999050723), but continue to receive templated responses stating the shipment is not yet eligible for reconciliation. Given the confirmed delivery and the extended delay, this situation is unacceptable and is now severely impacting our business operations.

We’ve followed all proper protocols and have been patient, but at this stage, we need real answers and immediate escalation.

Can a moderator please assist in escalating this issue internally?

Has anyone else faced similar FBA check-in delays with Amazon Australia recently?

Any advice or support from the community or Amazon team would be greatly appreciated. Thank you for your time.