FBA Shipment delivered on March 8 2025 to BWU2 Fulfillment Center, Still not checked in as of April 22nd. Amazon only sending template responses.
Hi everyone,
I'm reaching out to see if anyone else has experienced a similar issue, and to kindly request assistance from an Amazon Australia moderator if possible.
Our FBA shipment containing 500 units of our product was delivered to the Amazon Fulfillment Center on March 8. We have confirmed proof of delivery from the carrier, yet the shipment has still not been checked in, and it has now been over 6 weeks.
We've contacted Seller Support multiple times (Case ID: 2999050723), but continue to receive templated responses stating the shipment is not yet eligible for reconciliation. Given the confirmed delivery and the extended delay, this situation is unacceptable and is now severely impacting our business operations.
We’ve followed all proper protocols and have been patient, but at this stage, we need real answers and immediate escalation.
Can a moderator please assist in escalating this issue internally?
Has anyone else faced similar FBA check-in delays with Amazon Australia recently?
Any advice or support from the community or Amazon team would be greatly appreciated. Thank you for your time.
FBA Shipment delivered on March 8 2025 to BWU2 Fulfillment Center, Still not checked in as of April 22nd. Amazon only sending template responses.
Hi everyone,
I'm reaching out to see if anyone else has experienced a similar issue, and to kindly request assistance from an Amazon Australia moderator if possible.
Our FBA shipment containing 500 units of our product was delivered to the Amazon Fulfillment Center on March 8. We have confirmed proof of delivery from the carrier, yet the shipment has still not been checked in, and it has now been over 6 weeks.
We've contacted Seller Support multiple times (Case ID: 2999050723), but continue to receive templated responses stating the shipment is not yet eligible for reconciliation. Given the confirmed delivery and the extended delay, this situation is unacceptable and is now severely impacting our business operations.
We’ve followed all proper protocols and have been patient, but at this stage, we need real answers and immediate escalation.
Can a moderator please assist in escalating this issue internally?
Has anyone else faced similar FBA check-in delays with Amazon Australia recently?
Any advice or support from the community or Amazon team would be greatly appreciated. Thank you for your time.
17 replies
Seller_ebdSgD7Q3M3Sf
Yes i had same problem. I had to wait about 2-3 months
Seller_WSUscihA4GQD3
Wait times can change quite abit depending on the carrier due to the way amazon processes inbound freight, ive had inbound freight be checked in same day as delivery when delivered with TNT/Fedex but have had to wait aslong as 2 months after delivery with Auspost as they dont actually deliver to BWU2 but rather hold the freight, mark it as delivered and wait for Amazon to pick it up. What carrier did you use?
Seller_aSH3kxqOkQvwj
Hi
Yes facing same issue. delivered 4 March to Kemps Creek. Still not checked in. Yet all but 1 ASIN has been available for sale with customers actually purchasing products for last few weeks.
My inventory says both "inbound" and "available" at the same time!
I cannot claim reimbursement for the qty 2 because I cannot reconcile a shipment that was never checked in or received technically.
I have raised many cases but only get the standard "thanks for your patience" responses which are automatically sent every 7 days.
I have asked my Amazon Account Manager to help and was told to leave it to Seller Support to fix.
It is affecting me also because the 1 ASIN missing was my most expensive product and it is affecting my standard inventory available fba storage.
For my shipment what I think has happened was that it was checked in and scanned and made available but whoever did this did not mark it off in the system as in transit, received, checked in, available. Did not do any of these steps and i do not feel Amazon know what to do or how to fix this.
It is stressful and very time consuming to repeatedly handle all fba shipments to Kemps Creek because not 1 single shipment ever runs smoothly.
Ken_Amazon
Hi @Seller_HMoX4yBPGb447,
Thank you for your post.
I see in your case that you are in the process of having a phone call with Seller Support.
Please wait till the team responds to your message, and if possible, share us the result of the phone call.
Ken
Seller_trv1NeO0mcgO9
I have had the same issue with BWU1!! Two shipments delivered on the 7/4/25 and still not checked in a month later.
