Major Issue with ASIN Availability Across Various Australian Postcodes – Let's Discuss and Address This Together!
Hello fellow sellers,
I want to share a pressing issue, we've noticed with our product listings on Amazon Australia. Despite having ample stock in Amazon's Australian warehouses, our products are only available for sale on the coast. More postcodes, such as 3677 in Wangaratta, 2835 in Cobar,
4480 in Eromanga and many others show our products as unavailable, and we're not listed as sellers there. Instead, only offers from Amazon US are displayed or no offer and listing not active for purchase, which means a significant portion of Australian customers cannot purchase our products directly.
This problem seems to be widespread, affecting not only our account but many others sellers across the platform. It's a serious concern as it's leading to lost sales opportunities and impacting our business growth. Despite multiple attempts to resolve this with Amazon support, including sending photos and evidence of the issue, there has been no adequate response or solution provided.
I urge everyone to check your product availability across different Australian postcodes and see if you're experiencing similar issues. It might be more widespread than we realize, and we need to bring this to Amazon’s attention collectively.
Let's discuss this here and possibly gather more feedback and experiences from other sellers. By uniting our voices, we might be able to push for a resolution more effectively.
Major Issue with ASIN Availability Across Various Australian Postcodes – Let's Discuss and Address This Together!
Hello fellow sellers,
I want to share a pressing issue, we've noticed with our product listings on Amazon Australia. Despite having ample stock in Amazon's Australian warehouses, our products are only available for sale on the coast. More postcodes, such as 3677 in Wangaratta, 2835 in Cobar,
4480 in Eromanga and many others show our products as unavailable, and we're not listed as sellers there. Instead, only offers from Amazon US are displayed or no offer and listing not active for purchase, which means a significant portion of Australian customers cannot purchase our products directly.
This problem seems to be widespread, affecting not only our account but many others sellers across the platform. It's a serious concern as it's leading to lost sales opportunities and impacting our business growth. Despite multiple attempts to resolve this with Amazon support, including sending photos and evidence of the issue, there has been no adequate response or solution provided.
I urge everyone to check your product availability across different Australian postcodes and see if you're experiencing similar issues. It might be more widespread than we realize, and we need to bring this to Amazon’s attention collectively.
Let's discuss this here and possibly gather more feedback and experiences from other sellers. By uniting our voices, we might be able to push for a resolution more effectively.
0 replies
Seller_4UClVQ6omP32U
There is a related issue that I think is quite sneaky when Amazon does this, that is related to margin rather than sales. Especially for bulkier goods.
Say if you were a FBM seller competing vs someone selling on FBA on the same ASIN. In that case in those postcodes, the FBM seller would win the buy box BUT incur very high shipping costs, and have no ability to raise shipping prices to recover (since the shipping template is not postcode level, and Amazon doesn't allow fair shipping prices to be charged to regional locations).
Therefore whilst the FBA seller loses gross sales, it also transfers those "unprofitable" postcodes solely to FBM sellers. So FBM sellers lose margin.
Ken_Amazon
Hi @Seller_VqBEtNECqBkAy,
Thank you for your post.
Can you share the multiple case IDs so that I can look into this matter?
Ken
