Unable to Charge your Card
Hello! I am a new seller and 2 days ago I got a message that my account needs re-activation due to inactivity (I updated my listing only a week ago and was ready to ship my products).
I went to my account for re-activation and I only got an option to update the CHARGE METHOD. I have tried using 3 different cards but I still get an error message - "Unable to charge your account"
I called my bank multiple times and they have mentioned that AMAZON is whitelisted for my account and they let the charge from Amazon pass through but Amazon is rejecting the transaction.
I can not even write to Amazon Support, when I try, I get the message that "the account you are trying to access is inactive". How do I resolve this??
Unable to Charge your Card
Hello! I am a new seller and 2 days ago I got a message that my account needs re-activation due to inactivity (I updated my listing only a week ago and was ready to ship my products).
I went to my account for re-activation and I only got an option to update the CHARGE METHOD. I have tried using 3 different cards but I still get an error message - "Unable to charge your account"
I called my bank multiple times and they have mentioned that AMAZON is whitelisted for my account and they let the charge from Amazon pass through but Amazon is rejecting the transaction.
I can not even write to Amazon Support, when I try, I get the message that "the account you are trying to access is inactive". How do I resolve this??
8 replies
Seller_OvL8C4BJWiuS9
Do you have a valid credit card on file (not a debit card)?
Seller_nkFe0WTnNG4lR
This is the only page I can access on my account. When I click on re-activate account, it still takes me to update charge method. And there is no other way to update or provide other information that Amazon is asking.
CR_Amazon
Hi there @Seller_nkFe0WTnNG4lR
My name is CR and wanted to hop in here to see if you still needed some assistance. I apologize for the delay in response but did have a chance to peek at your account and it appears that you are now active and set to go. Please do let me know if that is not the case.
I'll hang tight here for your reply.
CR_Amazon
