Receiving Restricted Product Violations over 1 month after deleting the ASIN
We are currently receiving restricted product policy violations for ASIN that were deleted (not closed or inactive) from our catalog on Feb 21, 2024. It is currently Apr 4, 2024. The items themselves are not in violation for the reason they are describing (violates Title II of the Clean Air Act) and I have appealed them on that basis, however most are rejected despite providing clear evidence (citing EPA, manufacturer, definitions, images, instructions, etc).
The issue outside of being incorrectly flagged as restricted is that when appealing directly through the restricted product page the answer is always "deleting the listing does not properly address the issue". This would make sense if we deleted the item after it was flagged. However, these listings were deleted over 40 days ago. Every time I speak to account health support, they agree and escalate the issue. In dealing with them, they always say they will call back or send an email follow up but to date that has never happened. We received no notice that the items were under review, likely because they're not in our seller central inventory. I did a search and I've only seen one recent thread here but this is more about hijacked ASIN: https://sellercentral.amazon.com/seller-forums/discussions/t/ccab62fb-0991-401d-bcc0-e2b8fb6ebbb2
In short, we are receiving violations for listings that are not in our seller central inventory and have not been there for quite some time. How should we proceed? Are these valid violations or were they received in error? If they are valid, what is the time frame after deleting a product in which a seller would be open to receiving these violations?
Receiving Restricted Product Violations over 1 month after deleting the ASIN
We are currently receiving restricted product policy violations for ASIN that were deleted (not closed or inactive) from our catalog on Feb 21, 2024. It is currently Apr 4, 2024. The items themselves are not in violation for the reason they are describing (violates Title II of the Clean Air Act) and I have appealed them on that basis, however most are rejected despite providing clear evidence (citing EPA, manufacturer, definitions, images, instructions, etc).
The issue outside of being incorrectly flagged as restricted is that when appealing directly through the restricted product page the answer is always "deleting the listing does not properly address the issue". This would make sense if we deleted the item after it was flagged. However, these listings were deleted over 40 days ago. Every time I speak to account health support, they agree and escalate the issue. In dealing with them, they always say they will call back or send an email follow up but to date that has never happened. We received no notice that the items were under review, likely because they're not in our seller central inventory. I did a search and I've only seen one recent thread here but this is more about hijacked ASIN: https://sellercentral.amazon.com/seller-forums/discussions/t/ccab62fb-0991-401d-bcc0-e2b8fb6ebbb2
In short, we are receiving violations for listings that are not in our seller central inventory and have not been there for quite some time. How should we proceed? Are these valid violations or were they received in error? If they are valid, what is the time frame after deleting a product in which a seller would be open to receiving these violations?
0 replies
Atlas_Amazon
Hello @Seller_kV6Q3re0bhuBh
Thank you for the information provided regarding the violation received for the listing you deleted. If the ASIN was listed in your inventory, then it would be eligible for a violation as our team assumes there is intention to sell, even if no sales are associated
Since the listing has been removed, you may have the option to acknowledge the violation. This would allow you to remove the violation, but you would not be able to relist the product. However, this option is not guaranteed to be available.
If it is not, you will need to provide documentation to show that the product is compliant with the clean air act. You mention having already provided evidence from the manufacturer and such, could you elaborate on what exactly you provided?
Please continue to refer to this thread regarding the current situation with your listing to avoid confusion on the matter.
Best,
Atlas
Stevie_Amazon
Hi there @Seller_kV6Q3re0bhuBh,
Thank you for your reply here!
When this occurs, it will typically mean the basic function of the item is similar or the exact same for that of an EGR, DPF, or CAT delete kit. You will want to ensure there are no claims or specific words in the listing while still providing the correct and accurate information.
"This product may interfere with the proper operation of a vehicle’s emissions control systems which violates Title II of the Clean Air Act."
It is also found under Amazon's automotive and power sports policy that "Delete kits, pipes, hardware, gaskets, spacers, or plugs" are prohibited.
If you are unable to prove the item is not a defeat device kit, we are unable to guarantee your listings will be reactivated nor the violations be removed from your Account Health Rating.
How have you enured the accurate information is present on the product detail page for these listings? Have you created this listing yourself?
If these specific listings were created by you, this could be a reason for the violations.
Overall, you will want to provide sufficient evidence that these items are not in any way, shape, or form related to the policies cited above and in the communications you have received.
Do you have a certificate of conformity to dispute these violations?
All the best,
Stevie
Emet_Amazon
Hello @Seller_kV6Q3re0bhuBh,
Thank you for following up and providing your case.
We do see some general information but do see a lack of supporting documentation and evidence of compliance with our policy. I can see a screenshot from the website but this would not be sufficient evidence of compliance.
If we cannot confirm compliance the listings cannot be reinstated at this time.
As mentioned by @Stevie_Amazon do you have any other supporting evidence to show compliance?
Can your manufacturer provide you or furnish these supporting documents to show what the intended use of the product is to verify compliance? As I did not see this information in the case, was it provided?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
