We keep losing featured offer and are the only seller of our own products
We opened a case, case number: 16664133371
It seems like whenever there is an update to Amazon's listing system or when they ask us to edit a listing, we end up losing the featured offer on some of our listings. Our account health is in good standing and we have tried to contact seller support, but they cannot get into any sort of specifics as to why we keep losing the featured offer.
We always have items in stock, always ship within 24 hours via 2-3 day priority, respond to customer questions, etc. There is nothing else we can do on our end it seems.
Anyone have recommendations on what to do? 100 percent of our listings were featured, and now it fluctuates up and down 40-75 percent.
We keep losing featured offer and are the only seller of our own products
We opened a case, case number: 16664133371
It seems like whenever there is an update to Amazon's listing system or when they ask us to edit a listing, we end up losing the featured offer on some of our listings. Our account health is in good standing and we have tried to contact seller support, but they cannot get into any sort of specifics as to why we keep losing the featured offer.
We always have items in stock, always ship within 24 hours via 2-3 day priority, respond to customer questions, etc. There is nothing else we can do on our end it seems.
Anyone have recommendations on what to do? 100 percent of our listings were featured, and now it fluctuates up and down 40-75 percent.
0 replies
Seller_CW0P5hgbsiqWX
OP: "We opened a case,"
You don't need to open any case. The Featured Offer (Buy Box) is not a right or a given. It is like the old Clairol TV add used to say, "Only your hairdresser knows for sure". Now just replace the hairdresser with Amazon. It is run by an Algorithm Bot that giveth and taketh away.
In addition, Amazon uses this as a ploy to entice sellers to use FBA but remember this. There can only be one Featured Offer for each unique product. Sellers seem to enjoy it when they have it, and then complain when they do not. But remember, when a seller is disappointed with the loss of the featured offer, they seem to forget, another seller is happy with that loss, because it is their gain.
Even when you are the only seller, it makes no difference to a Bot.
Glenn_Amazon
Hi there @Seller_JElMh0yHNzBYF,
It looks like you may have lost Featured Offer Eligibility. In general Amazon won't provide details on why you are or are not eligible, however I have initiated an internal review of your eligibility. I won't be able to provide the results but I will indicate when the review is complete. Thank you for your understanding.
-Glenn
