Amazon support is a joke
Since December 2023, we've faced significant challenges with support staff who seem ineffective and unresponsive. Consistency in support is lacking, as we never encounter the same agent handling our case from start to finish. Their responses often feel automated and unhelpful, leading to misdirection or case closures without any meaningful resolution.
As a result of these ongoing issues over the past three months, our interactions with the support team have become increasingly frustrating. This period has been extremely taxing for us.
Regarding our account health, we have been informed that it is above average. Never have we considered it problematic. However, in December, our account was unexpectedly deactivated. It took us three weeks and numerous inquiries to discover that this was due to a pricing issue with a $5 item. This was particularly alarming given our substantial inventory valued over $10 million, which Amazon chose to freeze over a minor pricing discrepancy.
We have since submitted invoices from our suppliers to demonstrate that our pricing is reasonable and in line with market standards, and there's no malpractice on our part, such as selling below cost or drastically undercutting market prices.
Now, entering the fourth month, we're still facing a lack of effective support, with no resolution in sight. Even our account manager has become unresponsive, only previously active when our sales were high.
We had previously expressed our concerns about the inadequacy of Amazon's support to our account manager, predicting that if our account were ever deactivated, we'd have little confidence in their ability to assist us. Unfortunately, this prediction has become a reality, leaving us deeply disappointed and validated in our concerns.
Please exercise caution with Amazon support. It's advisable to manage your account in a way that minimizes the need for their assistance. Based on our experience, the support team's effectiveness is questionable, and relying on them can be challenging. It's better to avoid situations where their intervention is necessary, as their support has been unsatisfactory in our dealings.
I wish we could run a billion-dollar company and treat our customers like shti along the way.
Amazon support is a joke
Since December 2023, we've faced significant challenges with support staff who seem ineffective and unresponsive. Consistency in support is lacking, as we never encounter the same agent handling our case from start to finish. Their responses often feel automated and unhelpful, leading to misdirection or case closures without any meaningful resolution.
As a result of these ongoing issues over the past three months, our interactions with the support team have become increasingly frustrating. This period has been extremely taxing for us.
Regarding our account health, we have been informed that it is above average. Never have we considered it problematic. However, in December, our account was unexpectedly deactivated. It took us three weeks and numerous inquiries to discover that this was due to a pricing issue with a $5 item. This was particularly alarming given our substantial inventory valued over $10 million, which Amazon chose to freeze over a minor pricing discrepancy.
We have since submitted invoices from our suppliers to demonstrate that our pricing is reasonable and in line with market standards, and there's no malpractice on our part, such as selling below cost or drastically undercutting market prices.
Now, entering the fourth month, we're still facing a lack of effective support, with no resolution in sight. Even our account manager has become unresponsive, only previously active when our sales were high.
We had previously expressed our concerns about the inadequacy of Amazon's support to our account manager, predicting that if our account were ever deactivated, we'd have little confidence in their ability to assist us. Unfortunately, this prediction has become a reality, leaving us deeply disappointed and validated in our concerns.
Please exercise caution with Amazon support. It's advisable to manage your account in a way that minimizes the need for their assistance. Based on our experience, the support team's effectiveness is questionable, and relying on them can be challenging. It's better to avoid situations where their intervention is necessary, as their support has been unsatisfactory in our dealings.
I wish we could run a billion-dollar company and treat our customers like shti along the way.
11 replies
Seller_NNgjEbzZcRtJJ
Update: Can't even submit information anymore, they have removed all avenues for us to be able to remedy this situation.
- Any tickets we create are automatically completed with "Answered" status.
- Calling them is unavailable and conveniently doesn't work.
- When we were previously able to request a call, the site would lock up or the call would fail.
- Any attempts at trying to provide information for the submission is now removed.
This is a tactic that amazon employs, they will limit various features of contact to them and then try and gaslight you into believing there is an issue at your end.
Seller_R9Z9mCVOtBRwI
They really are a joke, its pathetic.
Like robots copy pasting templates that relate to the subject while never providing any actual help.
Seller_yulj2ZJLTUEXb
Im totally agree, Amazon never took in a serious way any claim or request, they always reply with automated emails or even though the phone they offer always the same answer like robots. It has been worse over the last year so I don't know where we are going with this "support"
Seller_8ZNcaVitmGyLh
Support is really bad, I am at the point of deactivating my account. I have exhausted all options to get support from them. Had the same issue twice ,one support agent was able to resolve the issue and the other simply told me that it is impossible to resolve the issue as I am not a registered brand owner.
Seller_O4FjPCWKkqoYY
This is what Amazon wants, so Amazon can sell its own products meanwhile we face issues and don't get any help from cheap outsource online support from India.
Seller_w3vlGX2o2Xket
You are not alone.
I have been trying to resolve an issue since November only to have the exact same issues you are having.
Amazon "Support" are completely useless.
I feel your pain and my only resolution was to remove the item in question even though it was one of my best selling items.
Amazon provided no help and I am close to closing my account completely.
Seller_LHgas8L7Zz9Ae
Can't agree more.
As a seller, you have no idea when your buyer will make a fraud A to Z claim to ask for the chargeback even they have already received the order they want.
The support team always tell you they make the decision under the company policy. Even you have uploaded all the evidences to support yourself.
In my opinion, they should be shame on it.
Seller_c3Nyq3EJJBVCm
Hello,
We are trying to get solution for 2 cases since 6 mounths. We have 5k+ dollars loss because of Australia seller support and i am sure about that they are dead.
