Understanding Auto-Authorized Returns
I have an FBM return that was auto-authorized so the customer received a refund for the amount of the product plus tax. Customer did not receive a refund for the outbound shipping cost. If I tag the return as "complete," I have to submit a message to the buyer indicating the reason for declaring it complete.
I don't understand what I'm supposed to do here. Is Amazon expecting me to also refund the outbound shipping cost?
Thanks.
Understanding Auto-Authorized Returns
I have an FBM return that was auto-authorized so the customer received a refund for the amount of the product plus tax. Customer did not receive a refund for the outbound shipping cost. If I tag the return as "complete," I have to submit a message to the buyer indicating the reason for declaring it complete.
I don't understand what I'm supposed to do here. Is Amazon expecting me to also refund the outbound shipping cost?
Thanks.
0 replies
Seller_7LrAV0m5llaI7
No, but you can call it a restocking fee if the item is not defective. You're allowed up to 20%
Seller_fmUqKecYk2wsp
I don't think any of the Auto-return policies are uniform across the board when it comes to refunds & restocking fees, etc..
Seller_RClwXXLQjUdPk
Note the return as complete and provide the reason that the item was returned/refunded. If Amazon was going to refund the shipping, they would have done so automatically. Are you a U.S. based seller?
Seller_3wzBczgcWe0Ch
If Amazon automatically refunded the return at first scan then the return is complete. If you have to submit a message to the customer indicating the reason for declaring it complete then tell them the truth. The return has been refunded and is now complete. And no, Amazon is not expecting you to return outbound shipping costs or they would have refunded the customer that for you.
Seller_3xZhfSUQsfek8
We've found the return processes are flawed. Some are being refunded at first scan. Some are being refunded at 48 hours. Some are not being refunded at all causing a-to-z claims. If the item is credited at first scan, you can file a SAFEt claim for the outbound shipping, restocking fee based on not being given 48 hours to examine return--which is Amazon policy. If item is not credited within 48 hours of receiving, you are out of luck on any claims or restocking fees (unless you open a case).
Seller_OvL8C4BJWiuS9
Auto Authorized does not mean the buyer has been refunded. It is an indication that an item has been authorized for you to refund once it is returned to you. At that point, it is up to you whether you process it and what fees you will withhold.
Seller_8UYHnTIxJNqVK
You don't have to send a message when closing out the return. Also it depends on the reason for the return. If buyer claims defective and they return the item they will receive all their money back shipping included. If buyer claims no longer needed they will be refunded the item and not the shipping.
Seller_R2dP7Hunjcdj0
This is outdated and incorrect info.
Please go to the Amazon HELP bar and type in "Restocking Fees" to view the NEW policy.
Hint, it HAS changed, and you will NOT like it!
Seller_aUbEyzlSSnsDJ
We do nothing it will go away. Besides amazon will take money away from you if they want to give more to the customer.
Seller_aQELpSUQi3699
If Amazon does not refund shipping this means out of policy return item reason. Do not complete return refund as this make you eligible for a-z complaint. Let the time refund run out as this keeps Amazon responsible for the refund process.
