Account Deactivated-Giving Genuine Invoice but Amazon team not accepting
Hello! My account was deactivated 1 week ago. I have sent the required invoice from my supplier with all necessary information as supplier's name, phone number, address, email, and website, but Amazon don’t accept this invoices as they say that they are not able to verify my supplier and my account is still deactivated. My supplier is genuine supplier and it can be verified on Google also. All their information is displayed and available on the Internet. My account was deactivated due to ASIN 9388369882 as Amazon believed that I may have sold inauthentic item where I only sold 1 unit and 7 months ago without any complaint and with a verifiable supplier but still my invoice denied. I would like to ask, what is the problem with my invoices? Because I have the original, unaltered invoice with me which clearly shows all the deatils requested by them. Thank you!
Account Deactivated-Giving Genuine Invoice but Amazon team not accepting
Hello! My account was deactivated 1 week ago. I have sent the required invoice from my supplier with all necessary information as supplier's name, phone number, address, email, and website, but Amazon don’t accept this invoices as they say that they are not able to verify my supplier and my account is still deactivated. My supplier is genuine supplier and it can be verified on Google also. All their information is displayed and available on the Internet. My account was deactivated due to ASIN 9388369882 as Amazon believed that I may have sold inauthentic item where I only sold 1 unit and 7 months ago without any complaint and with a verifiable supplier but still my invoice denied. I would like to ask, what is the problem with my invoices? Because I have the original, unaltered invoice with me which clearly shows all the deatils requested by them. Thank you!
0 replies
Seller_kIukTwdhvntAp
"My supplier is genuine supplier and it can be verified on Google also. All their information is displayed and available on the Internet. "
Just because something is on Google, it doesn't mean that they are an AUTHORIZED wholesale source.
" I would like to ask, what is the problem with my invoices? "
Since Amazon has been gathering information on legitimate AUTHORIZED wholesalers for a couple decades now, if they don't recognize your source, it is most likely one of the thousands of gray market wholesalers that are touted on YouTube and TikTok because they have thousands of brands available. They also have ZERO ability to authorize you or anyone else to sell anywhere.
The following is my standard template for rookie sellers.
You are likely confusing AMAZON allowing you to list (or at least "ungate") an item or category and actually being APPROVED to sell a product. Amazon may have ungated you for a CATEGORY but there can be 100's of brands in the category and they ALL have their own restrictions.
AMAZON is only interested in FEES. They will allow a chimpanzee to list if it means they collect $$$$$.
Additionally, brands that you COULD sell yesterday may be restricted today or next week. Amazon is a moving target to deal with.
DO YOU have an LOA from the brand allowing you to sell on here?
If you have an LOA that specifically says you can sell on Amazon you MIGHT survive this. Is it POSSIBLE that the brand has sent Amazon a "whitelist" of approved sellers and did not have you on it? Contact your sales rep at the BRAND(S) involved and ask about their whitelist. (You DO have a rep at the brands, don't you?)
More and more brands are providing such a "whitelist" of their approved sellers and if YOU are NOT on the list you will be stopped in your tracks and probably hit with an IP violation.
I had one of my brands stop me because they CHANGED the company they hired to screen sellers. The NEW screener did not recognize my Amazon store name because I do all my purchases under a different LLC. It took a couple weeks to get straightened out and no problems since then.
DID YOU source from AUTHORIZED wholesale sources that your rep at the brand says are OK?
NOTE the verification is required from the brand that the source is legitimate and authorized, NOT from one of those touted on TikTok and YouTube as having "thousands of brands and products" that assures you that they are authorized.
If you have watched any YouTube or TikTok videos FORGET everything you saw there.
Spend hours/days on Seller U and read the Forum to see all the really creative ways rookies and experienced sellers find to get suspended by ignoring the advice above!
https://sell.amazon.com/learn
Find the suspension notice and POST THAT but remove all personal information first.
Anyone answering will need to see what wording they used and what they are asking for.
If it is a Section 3 violation for dropshipping anyone responding needs to see the language to determine if it included the 'death sentence' wording.
Were there other issues such as IP violations, RA, OR, you used a Virtual Assistant and they 'helped' you with paperwork and forged documents?
NOTE -- If it was for IP, RA, OA or dropshipping you will NOT get the products or the money in your account back because you have no chain of custody and proof of authenticity.
Be sure to send a nice note thanking all the YouTube and TikTok producers that got you into this mess.
Atlas_Amazon
Hello @Seller_yGQx1V6tLAUD2
Thank you for the information provided regarding the issues you have seen. I understand that our team has requested invoice documentation to verify the sourcing set up for the product.
If you have verified that all the information can be seen on the document, and it is still being rejected, this will mean that our team has determined that the details were not sufficient in showing the product origination. Do you have any other documents that you could provide for review?
Our team will require valid documents to be provided to ensure that your products can be traced back to the original supplier. If this cannot be done, we cannot guarantee a resolution will be available for this concern.
We do encourage you to continue to refer to this thread for support on this concern.
Best,
Atlas
