This product has been identified as containing lidocaine, which may be a prescription-only active ingredient.
I am writing to seek assistance and share a recent issue I have encountered with one of my product listings on Amazon. The product has been blocked due to the presence of lidocaine, an ingredient that is regulated and may require a prescription.
While I understand Amazon's commitment to ensuring the safety and well-being of its customers, I firmly believe that the automatic system may have erroneously classified this product as prescription-only due to the inclusion of lidocaine. I am reaching out to the community and the Amazon administrators to shed light on this matter and request assistance in resolving this issue.
The product is specifically formulated as a numbing cream to alleviate pain during tattooing procedures. Its active ingredients include 5% lidocaine, 5% prilocaine, and 1% epinephrine. It is important to note that these ingredients are not used in their pure form, but rather in a carefully balanced composition for external application. The cream is intended for external use only and is not meant for internal consumption.
It is worth mentioning that the product has been actively and successfully sold for several years, there have been no complaints from customers, it has received the Amazon's Choice mark, which indicates its popularity and positive attitude of customers.
Furthermore, I have identified several similar products on Amazon's platform that contain lidocaine and similar ingredients, including ASINs B0BBYR5T59, B019D7MQMK, B07T32V9YC, B0BTTN5Q25, B092LDH6CQ, B07L8LZS29, and B09DN7GR14. These listings demonstrate that such products are deemed safe for use without requiring a prescription. It is possible that the decision to block my listing was an oversight or an error.
Additionally, I would like to highlight that I have reached out to the Seller Support team multiple times regarding this issue, but their responses have been consistently generic, stating that the product cannot be reinstated. Furthermore, I escalated the matter by sending an email to the Amazon Escalation Team at jeff@amazon.com a week ago, but I have yet to receive a response.
Despite my persistent efforts to seek assistance and clarification, I have been met with repetitive and unhelpful replies, which do not address the specific concerns and unique circumstances of the listing. This lack of personalized support has left me feeling frustrated and uncertain about the resolution of this matter.
I kindly request the involvement of the Amazon administrators and their attention to the details I have provided. Your intervention is crucial in ensuring a fair and thorough assessment of the situation, and I sincerely hope that my outreach through this forum will bring about the necessary attention to resolve this issue promptly.
I also invite fellow sellers who have encountered similar issues or have insights into the matter to share their experiences and suggestions.
This product has been identified as containing lidocaine, which may be a prescription-only active ingredient.
I am writing to seek assistance and share a recent issue I have encountered with one of my product listings on Amazon. The product has been blocked due to the presence of lidocaine, an ingredient that is regulated and may require a prescription.
While I understand Amazon's commitment to ensuring the safety and well-being of its customers, I firmly believe that the automatic system may have erroneously classified this product as prescription-only due to the inclusion of lidocaine. I am reaching out to the community and the Amazon administrators to shed light on this matter and request assistance in resolving this issue.
The product is specifically formulated as a numbing cream to alleviate pain during tattooing procedures. Its active ingredients include 5% lidocaine, 5% prilocaine, and 1% epinephrine. It is important to note that these ingredients are not used in their pure form, but rather in a carefully balanced composition for external application. The cream is intended for external use only and is not meant for internal consumption.
It is worth mentioning that the product has been actively and successfully sold for several years, there have been no complaints from customers, it has received the Amazon's Choice mark, which indicates its popularity and positive attitude of customers.
Furthermore, I have identified several similar products on Amazon's platform that contain lidocaine and similar ingredients, including ASINs B0BBYR5T59, B019D7MQMK, B07T32V9YC, B0BTTN5Q25, B092LDH6CQ, B07L8LZS29, and B09DN7GR14. These listings demonstrate that such products are deemed safe for use without requiring a prescription. It is possible that the decision to block my listing was an oversight or an error.
Additionally, I would like to highlight that I have reached out to the Seller Support team multiple times regarding this issue, but their responses have been consistently generic, stating that the product cannot be reinstated. Furthermore, I escalated the matter by sending an email to the Amazon Escalation Team at jeff@amazon.com a week ago, but I have yet to receive a response.
Despite my persistent efforts to seek assistance and clarification, I have been met with repetitive and unhelpful replies, which do not address the specific concerns and unique circumstances of the listing. This lack of personalized support has left me feeling frustrated and uncertain about the resolution of this matter.
I kindly request the involvement of the Amazon administrators and their attention to the details I have provided. Your intervention is crucial in ensuring a fair and thorough assessment of the situation, and I sincerely hope that my outreach through this forum will bring about the necessary attention to resolve this issue promptly.
I also invite fellow sellers who have encountered similar issues or have insights into the matter to share their experiences and suggestions.
25 replies
Seller_RQ2Lgc8wtbWAb
@Steve_Amazon @Cooper_Amazon @Topher_Amazon @Sandy_Amazon @TaylorR_Amazon.
Glenn_Amazon
Greetings @Seller_RQ2Lgc8wtbWAb,
Thank you for your patience. I apologize for any delays. Thank you for reaching out with your concerns with your product restrictions. Amazon restricts and requires documentation on many products, even products sold for an extended period. Previously being able to be sold does not mean that a product can be reinstated. Additionally, the existence of similar products cannot be used as reasoning for reinstatement either. I apologize for the difficulties this creates.
The Seller Support team has limited information and context that they can provide regarding products identified as restricted which is why they weren't able to provide details.
In order to proceed with possible reinstatement you will need to ensure that your reinstatement includes the Drug Facts for your product showing the ingredients and concentration information.
If you would like me to review to determine if there any options for escalation please provide your most recent appeal Case ID and I will review. Thank you.
-Glenn
Seller_RQ2Lgc8wtbWAb
Hello @Glenn_Amazon, I hope everything is going well for you.
The item we previously mentioned was unlocked and active for almost 2 days. But 5-10 minutes ago we got a message that the listing was closed again.
Seller_LOfDVZw880Xnx
Hello dear @Glenn_Amazon, the product has been removed from the list again for the same reason.
Now please find a solution to this.
I call the authorized persons and arrange an interview, but no one even has an idea about it.
Glenn_Amazon
Greetings @Seller_LOfDVZw880Xnx,
I've reviewed your Case ID and the investigation is not yet complete. Once they have completed their investigation in full and your case is closed you can reach out and I will see what other escalation paths are available. These reviews can only be completed by specific teams that take their actions first in first out so it is not unexpected for a review to take an extended period. Thank you for your understanding.
Greetings @Seller_RQ2Lgc8wtbWAb,
I am waiting for a response from the escalation team. Once I have updates I will reach out again. Thank you for your understanding.
-Glenn
Glenn_Amazon
Greetings @Seller_RQ2Lgc8wtbWAb,
At this time the Escalation team has reached out to to assist with appealing this product. Please note that I cannot guarantee your product will be reinstated, but the team will do what they can to advocate for you. Please work with them moving forward. Thank you for your understanding.
-Glenn
Seller_RQ2Lgc8wtbWAb
Hello @Glenn_Amazon, thank you for your assistance. I will wait for a response from the Escalation team.
Seller_LOfDVZw880Xnx
Is there any progress
our file was negative again and we got an automatic response again.
Glenn_Amazon
Greetings @Seller_LOfDVZw880Xnx and @Seller_RQ2Lgc8wtbWAb,
Thank you for your time. At this time your products have completed review and are ineligible for reinstatement. I'm sorry but at this time there are no further paths for escalation as these products lidocaine and do not comply with an OTC monograph. Amazon policy prohibits the sale or listing of products that require a prescription or a medical professional's supervision or direction for their use on Amazon.com.
While I understand you disagree with these findings, the determination by the review team is final. I apologize for any difficulties this creates. Thank you for your understanding.
-Glenn
Seller_EUY30zY4E2xE3
Hello, I've been experiencing this problem with my product recently.
My product is a topical numbing cream used to reduce the pain of tattoos. It contains 4% Lidocaine, during which time the Amazon team was contacted several times, giving the same result of being categorized as a prescription drug and unable to appeal.
case id: 13457105461
case id: 13457118611
case id: 13333187671
Glenn_Amazon
Greetings @Seller_EUY30zY4E2xE3,
Thank you for reaching out with your concerns with your product. At this time based on my review of your cases this product is not eligible for reinstatement and that determination is correct. You will want to reach out to your own experts to ensure your product, product labeling and other content are aligned with both Amazon policies and United States law. I apologize I'm not able to provide specific details on this issue. The internal nature of these reviews are confidential. Thank you for your understanding.
-Glenn
