Is anyone else having issues when creating coupons?

It's a bit silly because we're advertising these products using Sponsored Product ads (and Sponsored Brands)

Dear Amazon Support Team,

I hope this message finds you well.

We are reaching out regarding an issue we are currently facing with our Amazon account. It appears that the account has been affected under Section 3 of the Amazon Services Business Solutions Agreement. We would like to kindly request more information regarding this matter.

Could you please clarify the specific reason for this action? Understanding the exact cause will help us address any issues on our end and ensure compliance with Amazon’s policies moving forward.

We value our relationship with Amazon and are committed to maintaining the highest standards of service and integrity. Your guidance in this matter would be greatly appreciated.

Thank you for your support and assistance.

Kind regards,

Hello everyone, tagging @Seller_5zI0wsS66MHFL , @Seller_pAPBCLhysbW5T in hopes of getting some clearer guidance.

My Amazon Australia seller account was first suspended on March 4, 2025 due to address and identity verification . I submitted all the required documents, and after review, my account was reinstated successfully.

However, on April 12, 2025, it was suspended again for the same reason — address and ID verification — despite no changes to my information and previously accepted documents.

Here are the documents I submitted (all valid, recent, and fully aligned with Amazon’s requirements):

Government-issued ID (front/back)

Driver’s license (front/back)

Passport

Valid U.S. visa

Romania residence permit ( gov issued )

Lease agreement for the adress ( English and Romanian)

Original utility bill with my adress and name on it (with translated and notarized version)

Credit card statement , with my adress and name on it

Bank statement with my adress and name on it ( last 2 months seperately )

Brand registration application proof for Australia

We are selling our own private-label products via FBA, and we are currently in the process of registering our brand in Australia. We've provided proof of this registration as well.

Additionally, we operate as an LLC in the U.S., and for tax reasons, we registered the AU account as an individual. I confirmed this setup directly with Amazon support, who said it’s acceptable as long as there’s no overlapping activity. I provided screenshots of that conversation too.

Yet, the only response I received was:

"We do not have enough information to remove the violation at this time."

No explanation. No details. Just vague instructions.

Are we expected to go through this entire verification process every month? It’s highly inefficient and disruptive, especially when we are already compliant and cooperative.

I’m reaching out to ask:

Has anyone experienced repeat suspensions after prior verification?

How can we avoid this happening again?

@Seller_5zI0wsS66MHFL @Seller_pAPBCLhysbW5T– I would really appreciate your help. I believe this is just a misunderstanding, and I'm happy to provide any additional documents if needed. Thank you in advance.

i got such a mail from amazon au, i don't know where to change my country of origin. also everything seems to be available and active in my account.

Can you help with this?

my case id 3011488103

We have reviewed the documents that you provided, but we could not complete the verification of your identity. As a result, your case will be closed, and your account will not be activated.

Why is this happening?

The country of origin that you selected in Seller Central when you registered your account does not match the country of origin in the documents that you provided.