account deactivated for section 3 violation - required video call & supply chain verification. No response from amazon after completing those
Basically the title..
Our account was deactivated back in May. We immediately scheduled the required video interview call but for some unexplainable reason Amazon was unable to confirm a call slot for the first 2 months. When Amazon finally confirmed the call, we then had the associate ghost us - we were just sitting in the chime waiting room as nobody from amazon joined..
Anyway.. after yet another 1-2 months we finally have a chance to complete the call in early September and were told by the associate that we should expect a response within 2-3 days. It's been now almost 4 weeks and we are still waiting to have our account reinstated. I've both called into seller help as well as raised a case.. I'm at my wit's end as to what else to do.
Has anybody been through this process and experienced similar delays in getting reinstated? I'd be grateful for any ideas or advice!
CASE ID 16169055571 - if a moderator could please take a look, thank you!
account deactivated for section 3 violation - required video call & supply chain verification. No response from amazon after completing those
Basically the title..
Our account was deactivated back in May. We immediately scheduled the required video interview call but for some unexplainable reason Amazon was unable to confirm a call slot for the first 2 months. When Amazon finally confirmed the call, we then had the associate ghost us - we were just sitting in the chime waiting room as nobody from amazon joined..
Anyway.. after yet another 1-2 months we finally have a chance to complete the call in early September and were told by the associate that we should expect a response within 2-3 days. It's been now almost 4 weeks and we are still waiting to have our account reinstated. I've both called into seller help as well as raised a case.. I'm at my wit's end as to what else to do.
Has anybody been through this process and experienced similar delays in getting reinstated? I'd be grateful for any ideas or advice!
CASE ID 16169055571 - if a moderator could please take a look, thank you!
8 replies
Emet_Amazon
Hello @Seller_j63QWMfRivwW0,
Thank you for posting your concerns with your account and pending verification.
Our account was deactivated back in May. We immediately scheduled the required video interview call but for some unexplainable reason Amazon was unable to confirm a call slot for the first 2 months. When Amazon finally confirmed the call, we then had the associate ghost us - we were just sitting in the chime waiting room as nobody from amazon joined..
Anyway.. after yet another 1-2 months we finally have a chance to complete the call in early September and were told by the associate that we should expect a response within 2-3 days. It's been now almost 4 weeks and we are still waiting to have our account reinstated. I've both called into seller help as well as raised a case.. I'm at my wit's end as to what else to do.
Looking over the situation, I can now confirm the appropriate teams are involved with reviewing your situation. They should follow up with their decision through your performance notification or the related case you provided. They should also provide me updates so I can follow up here with you once I have received additional information on the situation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_j63QWMfRivwW0,
I am following up on the situation as I have received some additional information on the situation.
Our review teams have advised that upon review of the situation, we will require some documentation to proceed further. They have advised this was communicated on 10/7/24.
- Bank statement or credit card statement: The statement must have been issued in the last 180 days and include the following information: full name (individual or business name), address (business operating address or residential address) and bank information.
- Invoices and(or) supply chain documents: The document(s) must include the following information and ASINs: buyer details, date of issue, product details, quantity of products and supplier details.
I will not post the brand details they offered me but they will require the following information in reference to the two brands in the notice:
- Import or export documents (if applicable), bills of lading, commercial invoices, and packing lists.
- Letter of Authorization from the brand owner, Brand letters authorizing your use of trademark, design, patent, or copyright.
- Document supporting supplier authorized by the brand owner
- Licensing agreement
They have also requested information related to your business:
- Prep center Document/Agreement
- Information on Address provided in notice
- Information for the virtual assistant: Name and contract
Once all documentation has been provided this team will follow up with their decision on the situation. Have you provided this requested information?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_j63QWMfRivwW0,
Thank you for following up and providing your error.
Error message:
The recipient server did not accept our requests to connect. For more information, go to HYPERLINK REMOVED [amazon.mp 207.171.166.22: FAILED_PRECONDITION: connect error (111): Connection refused] [amazon.mp 72.21.206.80: FAILED_PRECONDITION: connect error (111): Connection refused]
Looking over the situation I want to confirm you attempted to email "scram-appeals@ amazon.mp". I want to inquire if you attempted to use "scram-appeals@ amazon.com" rather than ".mp". If the notification stated mp, it was likely implying the local region you are appealing from for example, Canada account issues would use ".ca".
If you still receive this error after attempting the .com email domain, I would ask that you create a case, provide all requested information and post the created case ID here so it can be passed to the appropriate teams for review.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_j63QWMfRivwW0,
I wanted to follow up as I received an update.
I was just informed that your account has been reinstated, some features or banners may take up to 72 hours to fully clear out if they have not already. I would recommend following up with any additional concerns or a screenshot if any issues remain. Although it took longer than expected, I am glad we were able to reach this outcome.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
