Urgent Assistance Needed: Suspicious Buyer with Possible History of Scamming
Hello Amazon Seller Forum Community,
I hope this message finds you well. I am writing to seek assistance and advice regarding a recent incident with a customer that is causing concern. Here's a brief overview of the situation:
On the 26th, a customer placed an order for a book from my seller account, and the item was delivered on the 30th. Unfortunately, the customer immediately claimed that the book was damaged and left a negative feedback. I tried reaching out to the buyer via Amazon to resolve the issue by offering a replacement or a refund, but it seems that the buyer has blocked communication.
Upon further research, I discovered that the phone number associated with this buyer is linked to a known bad buyer/scammer account online. While the name provided by the customer is different, the shared phone number raise suspicions and has no less than 15 reports as a fraudulent account.
I am reaching out to the community to inquire about any recommended steps or procedures to bring this matter to Amazon's attention. It's crucial for Amazon to investigate whether this is an individual with a history of scamming or someone who may have been banned previously. This not only impacts my seller reputation but also raises concerns about the integrity of the platform and like and related sellers whose reputations may have been harmed by this reported buyer.
I would appreciate any guidance or advice from fellow sellers who may have encountered similar situations. Is there a specific channel or process within Amazon that allows sellers to report suspicious activity or provide additional information for investigation?
Thank you in advance for your assistance.
Noel
Urgent Assistance Needed: Suspicious Buyer with Possible History of Scamming
Hello Amazon Seller Forum Community,
I hope this message finds you well. I am writing to seek assistance and advice regarding a recent incident with a customer that is causing concern. Here's a brief overview of the situation:
On the 26th, a customer placed an order for a book from my seller account, and the item was delivered on the 30th. Unfortunately, the customer immediately claimed that the book was damaged and left a negative feedback. I tried reaching out to the buyer via Amazon to resolve the issue by offering a replacement or a refund, but it seems that the buyer has blocked communication.
Upon further research, I discovered that the phone number associated with this buyer is linked to a known bad buyer/scammer account online. While the name provided by the customer is different, the shared phone number raise suspicions and has no less than 15 reports as a fraudulent account.
I am reaching out to the community to inquire about any recommended steps or procedures to bring this matter to Amazon's attention. It's crucial for Amazon to investigate whether this is an individual with a history of scamming or someone who may have been banned previously. This not only impacts my seller reputation but also raises concerns about the integrity of the platform and like and related sellers whose reputations may have been harmed by this reported buyer.
I would appreciate any guidance or advice from fellow sellers who may have encountered similar situations. Is there a specific channel or process within Amazon that allows sellers to report suspicious activity or provide additional information for investigation?
Thank you in advance for your assistance.
Noel
4 replies
Seller_CW0P5hgbsiqWX
1. What happened to you is typical Amazon buyer scam to get items for free or return a different item at the seller's expense. It is not your fault really, because Amazon itself has trained their buyers to do this.
2. The feedback is there to stay. Just make sure that you respond selling things straight.
3. DO NOT waste any time in communicating with the buyer. NEVER say I'm sorry or ask for more details of photos. When you do, if the return is eligible for a Safe-T Claim, Amazon will deny it. Amazon will say you lead the buyer on that you were going to handle the problem yourself, sl we will not reimburse you.
4. The phone number is not for sellers to use, as sellers are not allowed to call a buyer. The number provided is not the correct phone number for the buyer but is is an internal phone number Amazon for Amazon use.
5. Yes, this does impact your reputation, and Amazon doesn't really care. what makes the difference in the feedback and you metrics is selling a few more hundred products with on problems, and this problem will disappear.
6. How to proceed is do nothing and wait for the buyer to open an authorized return. When the item arrives, you may file a Safe-T claim.
7. Next time, when a buyer contacts you about a problem, simply say go to your order page for the product purchased and open an authorized return.
That is what Amazon's policy says. That communication will show the buyer AND Amazon that you follow Amazon's Return Policies.
Eventually, you will find some buyers don't want to do that, they want to wear you down to give a refund. In each communication to which you respond, only send that one sentence, over, and over, and Over.
