Unfair Suspension
3 of the Amazon Services Business Solutions Agreement for our seller account on the Amazon Australia platform. according to the department, we have learned that on September 5, 2024, he was suspended for allegedly counterfeit products due to a product that we did not sell and did not list. Since we have not received any response to our previous applications on this issue, we would like to provide additional information and explanations to solve the problem.
Product Information that We have Been Accused of Counterfeiting:
Product Name: K18 Generisch Molecular Repair Hair Oil 30 ml
ASIN Number : B0BYT7QCFB
Brand: K18
The products listed and offered for sale in our account are as follows:
Product Name: K18 Hair Leave-In Molecular Repair Hair Mask 50 ml
ASIN Number : B0961ZS96M
Brand: K18
None of these products are the same as the suspended product, and therefore we think there is an erroneous association.
We received the sales permit for our product in stock (B0961ZS96M K18 Molecular Restorative Hair Mask 50 ml) on 08.10.2024.
We request that this objection be reviewed as soon as possible and that our seller account be reactivated. We would like to let you know that we are ready to share more information with you on this issue and that we will be able to forward the necessary documents.
Unfair Suspension
3 of the Amazon Services Business Solutions Agreement for our seller account on the Amazon Australia platform. according to the department, we have learned that on September 5, 2024, he was suspended for allegedly counterfeit products due to a product that we did not sell and did not list. Since we have not received any response to our previous applications on this issue, we would like to provide additional information and explanations to solve the problem.
Product Information that We have Been Accused of Counterfeiting:
Product Name: K18 Generisch Molecular Repair Hair Oil 30 ml
ASIN Number : B0BYT7QCFB
Brand: K18
The products listed and offered for sale in our account are as follows:
Product Name: K18 Hair Leave-In Molecular Repair Hair Mask 50 ml
ASIN Number : B0961ZS96M
Brand: K18
None of these products are the same as the suspended product, and therefore we think there is an erroneous association.
We received the sales permit for our product in stock (B0961ZS96M K18 Molecular Restorative Hair Mask 50 ml) on 08.10.2024.
We request that this objection be reviewed as soon as possible and that our seller account be reactivated. We would like to let you know that we are ready to share more information with you on this issue and that we will be able to forward the necessary documents.
