Seller_uyxS6ebnr11WO
Can't find complete address for older order
I need a complete address to resend an older order. I've asked the buyer for their complete address. They haven't responded yet. How do I find their complete address? Thank you
Tags:Lost shipment
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Seller_uyxS6ebnr11WO
Can't find complete address for older order
I need a complete address to resend an older order. I've asked the buyer for their complete address. They haven't responded yet. How do I find their complete address? Thank you
2 replies
Seller_z3XfkorVSmnEY
Sorry, but that's not how Amazon works. Amazon hides the complete address of FBM orders soon after delivery. If a customer has an issue, the correct thing to do is to have them return it, refund their order, and then they reorder.
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Dominic_Amazon
Hi @Seller_uyxS6ebnr11WO,
Dominic from Amazon here, @Seller_z3XfkorVSmnEY is correct:
If a customer has an issue, the correct thing to do is to have them return it, refund their order, and then they reorder
Best,
Dominic
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