Your Amazon.com Seller account has been deactivated
I originally created this account as an individual seller account. Recently, I updated my account information to reflect my registered business, XXXXX+XXXXXX+LLC, as part of a transition to a business account. This is my only Amazon Seller account, and I do not own or operate any other accounts.
Here is the email i received, Can anyone please help or tell what went wrong?
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Your Amazon.com Seller account has been deactivated in accordance with section 3 of Amazon's Business Solutions Agreement. Your listings have been disabled. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. For more information, please review the Funds Disbursement Eligibility Policy: https://sellercentral.amazon.com/gp/help/external/help.html?itemID=XXXXXXXXX. Please ship any open orders to avoid further impact to your account.
Why is this happening?
You have a separate account XXXXX+XXXXXX+LLC which was enforced for violating one of our policies. As a result, you may no longer use the XXXXX+XXXXXX+LLC Selling account to sell on Amazon.com.
How do I reactivate my account?
In order to reactivate this Selling account, XXXXX+XXXXXX+LLC please follow the below steps:
1. You must first reactivate the account associated with XXXXX+XXXXXX+LLC by submitting an appeal. Please follow the instructions in the communication received for that account.
2. Once you have successfully reactivated that account, please submit an appeal to reactivate the current account, XXXXX+XXXXXX+LLC by using this link: https://sellercentral.amazon.com/performance/dashboard. When submitting the appeal, you will need to provide us with the name of the account that was reactivated and the date of reactivation.
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Your Amazon.com Seller account has been deactivated
I originally created this account as an individual seller account. Recently, I updated my account information to reflect my registered business, XXXXX+XXXXXX+LLC, as part of a transition to a business account. This is my only Amazon Seller account, and I do not own or operate any other accounts.
Here is the email i received, Can anyone please help or tell what went wrong?
```
Your Amazon.com Seller account has been deactivated in accordance with section 3 of Amazon's Business Solutions Agreement. Your listings have been disabled. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. For more information, please review the Funds Disbursement Eligibility Policy: https://sellercentral.amazon.com/gp/help/external/help.html?itemID=XXXXXXXXX. Please ship any open orders to avoid further impact to your account.
Why is this happening?
You have a separate account XXXXX+XXXXXX+LLC which was enforced for violating one of our policies. As a result, you may no longer use the XXXXX+XXXXXX+LLC Selling account to sell on Amazon.com.
How do I reactivate my account?
In order to reactivate this Selling account, XXXXX+XXXXXX+LLC please follow the below steps:
1. You must first reactivate the account associated with XXXXX+XXXXXX+LLC by submitting an appeal. Please follow the instructions in the communication received for that account.
2. Once you have successfully reactivated that account, please submit an appeal to reactivate the current account, XXXXX+XXXXXX+LLC by using this link: https://sellercentral.amazon.com/performance/dashboard. When submitting the appeal, you will need to provide us with the name of the account that was reactivated and the date of reactivation.
...
```
5 replies
Seller_R6Pw3cjCRwLNP
What product BRAND were you trying to sell?
Levi_Dylan_Amazon
Hello @Seller_eQ4qJal3n6fJE,
Thank you for posting concerns with your account here on the forums.
I see that your account has been deactivated for a violation of the multiple accounts policy and you are seeking guidance and clarity to get this resolved. I am here to support you in any way I can.
From what you have shared so far, this sounds like you may have opted in for global selling and one of your stores in another region has become deactivated. Can you confirm if the name of the store related to you in the performance notification you received, is exactly your store name as well? If so, you must visit the stores in your other regions to learn which one has been deactivated.
To do this, I suggest selecting your store name at the top of seller central to access the drop down to visit each of the global stores. If stores other than your North American stores are NOT visible from that drop down, you can visit the help page below and use the table that allows you to access the login page for all available stores.
After locating the affected store, I suggest to visit the performance notification section to learn why the store is deactivated and what is required for reinstatement. Once the deactivated store has been restored, your US store will be eligible for reinstatement.
Once you have reviewed this information, please let me know what you find and what steps you have taken to get this resolved. I am looking forward to your response and I hope you have a great rest of the day.
Wishing you the best,
LeviDylan
