A partial refund has been made for the order, but the system still refunds the full amount. The customer has already agreed to a partial refund
I would like to ask, the customer applied for a refund and return, and has communicated with the customer, and the customer agreed to a partial refund, but was still fully refunded, why is this? I've made a partial refund at the order refund there.
A partial refund has been made for the order, but the system still refunds the full amount. The customer has already agreed to a partial refund
I would like to ask, the customer applied for a refund and return, and has communicated with the customer, and the customer agreed to a partial refund, but was still fully refunded, why is this? I've made a partial refund at the order refund there.
2 replies
Seller_CW0P5hgbsiqWX
That is because you cannot negotiate a partial refund unless the item is not returned.
No matter what you or the buyer says, Amazon RFS will always refund in full. FBM sellers are allowed to file a safe-T claim to seek a reimbursement, based on the return reason the buyer selected.
Steve_Amazon
Hi @Seller_H0SBqWVlllqQn,
Steve from Amazon here, thank you for reaching out. You might be eligible for reimbursement if a customer has been refunded for one of the following reasons. This list does not guarantee a reimbursement, and Amazon maintains all rights to determine what reimbursement value, if any, is issued.
You may be eligible for reimbursement if:
- Your service appointment could not be completed, and is eligible for a Trip Credit
- You have been charged a penalty fee that you believe is incorrect and would like to dispute it
- Amazon determines that the order was cancelled unintentionally or incorrectly
- Amazon has pre-approved a second service appointment for correction of an issue
Please reference this resource for more information. I am also providing additional resources below as they may be helpful in the future.
Returns, refunds, cancellations, and claims
Prepaid returns for seller-fulfilled orders
Thanks,
Steve
