Receiving performance notifications in Chinese language
We receive performance notifications in Chinese even if the default language in our account settings is set in English.
This makes it hard for us to understand the messages we receive, especially since we are resolving an issue on our account about inconsistent child variations.
We've been receiving messages in Chinese since 22 July 2023 and opened cases to Amazon.
The issue is still unresolved.
The active case is Case ID 14094973391.
Has anyone also experienced the same issue? How were you able to resolve it? Any input is much appreciated.
Thank you.
@Michelle_Amazon@Glenn_Amazon
Receiving performance notifications in Chinese language
We receive performance notifications in Chinese even if the default language in our account settings is set in English.
This makes it hard for us to understand the messages we receive, especially since we are resolving an issue on our account about inconsistent child variations.
We've been receiving messages in Chinese since 22 July 2023 and opened cases to Amazon.
The issue is still unresolved.
The active case is Case ID 14094973391.
Has anyone also experienced the same issue? How were you able to resolve it? Any input is much appreciated.
Thank you.
@Michelle_Amazon@Glenn_Amazon
1 reply
Jaijai_AMZ_136
Hi @Seller_D7BNrBYNUdG82
Thank you for your post. This is Jaijai from Amazon to provide more support on your end.
Understand that you have enquiry regarding performance notifications in Chinese.
Due to limited access, we are unable to advise you further. We suggest you to refer to your previous Case ID 14094973391, this way, you will allow the relevant team to investigate and revert as soon as possible for your necessary assistance. In the meantime, please utilize translation tools. We apologize for any inconvenience this may have caused.
The forums community and I are here to support you. Please let us know how we can further assist you from this point forward.
Regards,
Jaijai
