Amazon deactivated My three year old running account
Hi,
Amazon just deactivated my three-year-old running account with good account health and 100% positive reviews.
It was deactivated without any sold reason they just demanded a video verification and a supply chain clarification for ASINs that we have been selling for the last one year and sourcing from one of the most trusted suppliers. Losing confidence with Amazon. Three years of hard work in building a business and there you go with a single email and we can no longer sell through this account. Now that $14k and an inventory of around $10k are stuck in the account not sure if we will be able to get that back or not.
Amazon deactivated My three year old running account
Hi,
Amazon just deactivated my three-year-old running account with good account health and 100% positive reviews.
It was deactivated without any sold reason they just demanded a video verification and a supply chain clarification for ASINs that we have been selling for the last one year and sourcing from one of the most trusted suppliers. Losing confidence with Amazon. Three years of hard work in building a business and there you go with a single email and we can no longer sell through this account. Now that $14k and an inventory of around $10k are stuck in the account not sure if we will be able to get that back or not.
9 replies
Seller_nRFmxiQg4EGrw
So did you provide this evidence? If not, why not?
And were you actually authorized to sell this product on Amazon? (by the Brand, not by Amazon)
Seller_4zBzdtgCyS9EI
That means nothing and isn't brand authorization to sell it on Amazon
To proof authenticity, one has to look at the supply chain.
From Brand to authorized distributor, from distributor to retailer from retailer to end consumer
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So what do they need in my invoice to proof my items are authentic?”
INVOICES
Copies of invoices, receipts or other similar documents that demonstrate where your products are produced or manufactured
You invoice should include
• detailed list of products (at least 10 per item, Product name, model number or UPC that can be verified online)) ,
• terms of sale (net30/net60/cash..)
• must be by the brand itself or a brand authorized distributor (not a retail store for the general public, not some back door pallet seller wanna be distributor )***
• your full business name and address, as entered in seller central
• a COMPLETED transaction ( order shipped),
• suppliers full name and contact details, (e-mail, phone or both)
• Should reflect the sales volume of your product across all Amazon marketplaces in the last 365 days
• Should demonstrate your product’s full supply chain
**Should include contact information for the supplier(s) and the original manufacturer. We may contact suppliers or manufacturers to verify the documents
Your documents should be able to trace your products to the original manufacturer even if you did not purchase them directly from the original manufacturer. This may require requesting additional invoices or supply chain documentation from your supplier if you are not sourcing directly from the manufacturer.
Any brand approved distributor will provide supply chain documents! They are not asking for invoices showing the distributor purchased from the brand, they are asking for proof that the distributor is a brand authorized distributor. A contract between the brand and that distributor. That contract may also include information about limitations, such as certain products may only be sold to retailers with a B&M, or some products may not be offered at online marketplaces. Supply chain documentation may include material disclosures, substance declarations, compliance certificates, and especially certificates of origin
Seller_nRFmxiQg4EGrw
So if you are actually authorized (not just allowed to list), then contact your account rep at the brand and see if they can help from their side.
Troy_Amazon
Hi @Seller_PSJ5FzGej0bh9,
Thank you for your post. I understand you are dealing with a deactivated account. While you have received guidance from the community, I wanted to reach out as well.
In order to better assist, we would need more information. When the account was deactivated, you would have received a performance notification giving the reason for the the deactivation. Please share that message here in the thread (with personal details removed) so we may better understand your scenario.
What exactly was did you send in for review? If there was an outcome for this submission, please share that information as well.
If you were requested to provide proof of authorization, there is likely more documentation required. A letter of authorization will likely be needed in addition to the information you have already shared. When your appeal was not accepted, what reason were you given for the rejection?
Once these documents are obtained, you may submit this information along with any proof of authorization to sell the product for further review.
Please feel free to reach out with any further questions or account updates, and we will assist you as best we can.
Regards,
Troy
