Account Level Reserve is my entire balance
My account level reserve has been my entire balance for over 2 months. I have contacted Seller Support over 10 times to ask for help with this issue and not a single person has actually helped. Every time an agent says they are going to "transfer" my case to a specialist and then they leave the chat. I have been attempting to fix this issue for several weeks now and have no idea what to do. I am beyond frustrated and disappointed once again with Amazon Seller Support.
Account Level Reserve is my entire balance
My account level reserve has been my entire balance for over 2 months. I have contacted Seller Support over 10 times to ask for help with this issue and not a single person has actually helped. Every time an agent says they are going to "transfer" my case to a specialist and then they leave the chat. I have been attempting to fix this issue for several weeks now and have no idea what to do. I am beyond frustrated and disappointed once again with Amazon Seller Support.
3 replies
Seller_c9lY8wF1Vo61O
Dear @Seller_xYmg7D1tFKG7C, there is no exact answer to this. But as per my experience, if you have good sales to cover your storage/fulfillment expenses, Returns under permitted limit, Healthy Account health and good IPI (Inventory Performance Index), then there are least chances of this reserve to be 100%.
If all these are good, and you are still not getting money, you should try to further increase your sales so that system is triggered to release funds.
April_Amazon
Hello @Seller_xYmg7D1tFKG7C,
I understand you have not received a payout for over 2 months.
I would really like to assist with a deeper look into your issue with funds. Could you please provide a Case ID or Performance Notification? With that additional information, I can research for you.
You did not mention if your account has any issues you are dealing with currently. Is the account deactivated? Are you working through any appeals?
Thank you @Seller_c9lY8wF1Vo61O, for supporting the Community!
Some information to review the might be helpful: Why didn't I get paid? - When will I be paid?
I look forward to your response. Thank you for reaching out on the forums.
April
